Sami Shaik Success Champion

@WELISSON LUIZ DE OLIVEIRA Straight answers to your five questions, because the useful thing here is a boundary you can plan around rather than a workaround you cannot. 1. Is there a supported public endpoint for object comments? No. The Assets Cloud REST API reference has no Comments group. The only documented Assets…

@Aqib Ilyas , the four paths you list are not four holes; they are two permissions, and both are already yours to restrict. Validators were never the tool for this, because a type change is not a workflow event. 1. Move Issues (project permission) governs three of the four. Changing the type inline, the Move wizard, and…

@Monique vdB , @Mohammed Shakhib , flagging a platform-integrity problem rather than a bug, with numbers so it is easy to size. As of 30 September around 12:50 UTC, the question boards are buried in airline and coupon spam: Confluence questions board: every one of the first 25 threads visible is spam (Finnair, Alaska…

@Mia Tamm _Simpleasyty_ the follow-up is up, built on your point: . Your own filter is welcome in the comments there.

@Maksim Luchinkin , @Christos Markoulatos -Relational- is right that no latency figure is published for the organisation events API, and the audit log docs only say activities "may take a few minutes" to appear. So the design question is how to build a pipeline that is correct without that number, and the pattern is…

@davis.smith , @Josh has the ticket (CONFCLOUD-84787), so I tested the other half today on my own site so you know which exporter to fight with. One page, one image, native "Add a caption": Export to Word: caption gone, as you see. Export to PDF (the built-in one): caption present under the image. So the two exporters…

@Monique vdB , thank you for update #2 and for spelling out the new calculation method. One request for planning: is there an expected window for the profile-stat fix landing, even roughly (this week, this month)? Some of us use those figures for external things and it helps to know whether to wait or to keep our own…

@Leanne Asanuma , @Trudy P Claspill has the recovery search right, and one correction to the second reply matters for where you go to fix it, because there are two meters and only one of them can be stopping your rules today. Which limit you actually hit. The organisation-wide step allowance that @Gabriela - LeanZero…

@Nico Maikranz , you are right, and I ran the missing half of your test today on my own site so the answer covers both directions. Custom role with Create content, Edit content and Delete own content ticked and Delete anyone's content unticked; two accounts; three cases: Case Created by Current owner Can the user delete? 1…

@Lori Brown , you are not missing anything; you have found the seam. A condition never prevents a trigger from firing, it only stops the rule after the trigger and the condition have already run, so a Field Value Changed rule that watches A, B and C on create is charged for every create, including the ones with A where it…

@Mia Tamm _Simpleasyty_ , agreed, and it belongs in the checklist as its own step: before anything moves, screenshot the five dashboards people would notice missing, and export each one's gadget configuration (filter, project, JQL, colour choices) into the same sheet as the gadget keys. Migration success is not "every…

@Donna Bates , no apology needed; that is a real SLA doing real work, and your last detail settles it: an account that never signed in can only have commented through the portal, so JSM saw a customer comment, not an agent response, and the clock ran on. The diagnosis is now confirmed rather than inferred. On the list, two…

@Dwight Holman , understood, and that changes the advice: if the portal is out and the customers are Outlook desktop, the document has to survive as email, so the rule becomes "tables that Word's engine renders cleanly." In practice that is: no merged cells, no cell colours, four columns or fewer, one line of text per…

@Donna Bates the answer is in the two tables you posted, read together, and nothing in your calendar or goal configuration is wrong. What the SLA actually did. Your stop conditions are Comment: For Customers, plus the five Entered Status conditions. On incident #1, your history shows "Date of Last Comment to Customer" set…

@Mia Tamm _Simpleasyty_ , thank you, and your second paragraph is the real story. The weekly page did one thing the stream does not: it was somebody else's filter. Now the filter is ours to build, and most admins have not built one yet. The shape that works for me is three questions per entry rather than one feed: does it…

@Bree Polk-Bauman , thank you for accepting, and for saying which option you went with; the new-project route is the one I would pick too, because it leaves the migrated tickets searchable for agents without ever touching the portal. Matthew's point about organisation sharing is worth one check on the new project as well:…

@Patrick Taylor , @Arkadiusz Wroblewski A or B split and @Tomislav Tobijas questions are the right ones, so let me lay out the three layers behind "viewable by all Lilly-authenticated people", because each is a different switch in a different place and only one of them costs money. Layer 1: can they sign in at all? That is…

Awesommmmmmmmmmmmmmmmmeeeeee!! 🤩

@Dwight Holman , the list is right and @Josh "paragraphs, lists, bold, links" rule is the one I give agents too. One addition for the two documents you want to write, because it changes what you tell people. The mechanism, in one line, for the KB page: every customer email goes through two lossy conversions, the agent's…

@Davide Cioranu , @Gabriela - LeanZero advice to narrow the Agent IP Range is right and worth doing anyway, but your log tells you more than "there is no agent there", and it points at why the scan hangs instead of skipping. Read the error literally. "Retry read net message" is the Discovery tool waiting for a reply on a…

@Stephen Beacom AzT , Matthew has pointed you at the right page and @KP has the right question (which limit, which unit), so let me put the two things together, because your numbers are consistent with each other once you know they measure different things. 1. The notification and the console are two different meters. The…

@Mathew Lederman , thank you for testing it rather than taking my word, and you are right: I described the out-of-the-box flow as one click, and on your desk it is not. Atlassian's documentation says the resolved email contains the rating scale; it does not promise that the click in the email records the score on its own,…

@Emma Phillips , @Nikola Perisic has the request side right (one request type per access target, Assets behind the fields so the requester picks from a list of real applications rather than typing names). The part you asked about, approval to provisioning, is where I have seen three patterns hold up, and one that never…

@Tess Baird , I think the picture you saw is not an image inside the page at all, which is why every placement you tried leaves gutters. Company Hub has two different places an image can live, and only one of them runs edge to edge: The Hub header. In the Company Hub editor, the area at the very top (behind the Hub name,…

@Ken Young , @Gerardo Martín JSON contract and @Mihai Perdum actor point are both right, and they describe two different failures that look identical from the outside: an empty response. Here is how to tell them apart in one run, then the design that stops it happening again. The five-minute test. Open the rule's audit log…

Monique, adding a precise data point to Arek's and Trudy's reports, since the exact numbers may help whoever is fixing the aggregation. I captured my profile on both surfaces on 10 September, the day before the announced freeze, and again today: 10 Sep, old profile page: 151 answers, 23 accepted solutions, 641 likes…

Thanks @Monique, for the update. New UI and options looks so useful, still as you mentioned lot of bugs, waiting for the fixes and wil monitor this thread. Appreciate it.

@Maree Milne , thank you for coming back with the ticket; that is the piece this thread was missing. For anyone landing here later: the duplicate rows in the Jira macro on 4 September were a platform-side bug, now tracked as CONFCLOUD-85064, so the two questions to ask are whether your page is showing it today and, if it…

@Neo Apps , to your September question: no, nothing stops before 3 December. Atlassian's usage-based pricing page is explicit that allowances, extra usage charges and the pause-at-100-percent behaviour all take effect from 3 December 2026; what runs now is the meter only, so a September or October month over the allowance…

@Malini Sivanantham , @Arkadiusz Wroblewski pointer is the first thing to check, and I would add three things to make the report useful whichever way the status page goes. 1. The quoted "errors" are Rovo's narration, not error logs. "The Jira retrieval service returned an access error in this session" and "environment…