Prince Nyeche - ELFAPP Atlassian Partner

Hi @Raghu Boyapally If you're asking about deleting the user off from one Instance, if it will affect the same user account in another Instance, then the answer is No. each instance is separate from one another, so you deleting off a user you do not want in one instance will not restrict the user access in another…

Hi @[deleted] Are you certain you have access to the Jira Instance you're trying to login to as it seems you're still stuck in the login redirect process? Try using an Incognito Browser mode and see if you experience the same behaviour?

Hi @Shib Saha It depends on what you want to do, there are various Add-on such as Script Runner that provides scripting based features using Groovy (if i'm not mistaken), other than this, you basically use any scripting language (Python, Javascript, Node.js etc) to perform any given task that is allowed on Jira Cloud by…

Hi @Asher Francis Given that its two different domains and not the same email address, Atlassian access won't classify it as the same user. Therefore, the issues done with the secondcompany.com won't be visible to the user if they login with the maincompany.com address. There's no way currently to merge account (two email…

you shouldn't be using https, why not simply use http that's why it defaults to use https in the request library and you're not running an ssl enabled installation on localhost hence the error. change that to http://192.168.122.200:8080/rest/api/2/serverInfo instead.

Hey @guyengn On a side note are you aware that this Library is not written by Atlassian? For this error, there seems to be a problem on the URL. https://http://192.168.122.200:8080/rest/api/2/serverInfo it should not be https://http:// so remove the http:// as the code already adds a https:// jira = JIRA('https://' +…

Hi @Ralph Maalouf Basically all the data still exist and is stored with the exception of an actual delete. However when you delete a context accidentally from a custom field, it basically removes the association of the data to the field itself. The problem here is with re-association, Jira doesn't do this automatically for…

Hi @Siddharth Jain Configuring of custom fields means, you will need be an Jira Administrator or Administrator to make changes to Jira Settings that affects custom fields, if you're not then you cannot create / configure custom fields. Likewise, the ability to see a custom field means that you've already created one before…

it seems, you need to configure your baseurl for the Server when using the jira module, are you connecting to a Cloud Instance or a Self-hosted Instance?

Hi @angela.wade I agree with what @Ste Wright mentioned, providing screenshot would be very useful. However if a customer user is unable to create a ticket there are certain things you could check. * Are the customer's email addresses listed in the customer tab of that particular Project? * Did you alter the permission for…

Hi @Ventsislav I believe you will need to drill down with the output, If i'm not mistaken, the changelog history of an issue contains a created field to show the datetime in which the history existed. you can add more conditions to your "if" expression using timedelta class from datetime module. Probably create a function…

Hi @Asvini Rabindra You can use the Project Automation that comes native to Jira. It has an SLA Threshold Breach trigger you can configure in a rule, then create the action of notification to your agents. Hopefully that helps to get you the needed notification.

Hi @Rune Rasmussen _Admin_ unfortunately, there's no built-in function that does such conversion. You will need to go the long route by manually creating those Automations back using the Project Automation's own actions and triggers.

Hey @Paul Hicks I believe you should be able to find it, there isn't any limit as far as I can see because the time range can go as far back but it would be a good practice to always export the alert at yearly intervals and archive somewhere else.

Natively, this is not available. one way I can see this, is to actually use the API to get those changes that occur in the audit log made by non-admins, then trigger a notification to you. You will need a custom development for this use case.

I believe on Opsgenie, you can save the searches of alerts in order to filter Alerts. As far I know, those alerts closed or acknowledge are moved to a different filter in your search and is available at all times. you can further filter the search based on a time frame or custom time range. So if you want to order your…

Yes I would also recommend going with Automation for Jira as said by @Italo Qualisoni [e-Core] 

Hey @What Dong User fields such as Reporter would rely on the "username" or "key" to identify what user you're trying to associate on Jira. To find out what those values are you can go to your User management area to know what the username is and use that for your "Reporter" value. "reporter": { "name": "freddy" }

It depends on what you want as an outcome. The online training course, is convenient to take at your own pace as long as you can follow through. however if you prefer being taught, then you can find out the available Solution Partners from Atlassian that can deliver that. It all comes down to your preference and what you…

Check your workflow Post-function for the "Create issue" transition and ensure that the "Fire a generic event which can be processed by the listener" is available there. 

If you're using the standalone version, have you tried uninstalling and re-installing the Add-on?

Hey Michael, since this is an update, you do not need to update every field, specify the required field and simply follow the JSON representation.

Just use the two distinct APIs. I believe you should have an intermediary Application that would push the data extracted from Cloud to Data center and vice versa. That should be the way to go about it. You should look into Jira webhooks for this.

That's the way to go about it, as you will need to use multiple APIs to achieve your aim.

Both have different API responses but the principles are nearly the same.what are you attempting to do, that would clarify if its possible or not.

you can change the password via API but I don't think password generated link exist. Using that API, get a list of all the required users and perform the bulk change by creating a script.

Which endpoint are you using? I believe if you want to update the value, you should have a dataset that you need to post and not all. However, please provide the endpoint to the API, that would give a clearer indication if what you're attempting can be done.

Did you try another method such as cURL to see if it's the same result you get?

You're using Self hosted Jira, so you need to refer to Jira Server REST API rather than using the Cloud API. You can refer to GET User API or Find User. To return a list of all users, you will need to find a creative way to run a loop across the endpoint to extract any available user. You can use the Find user with…

Is the attachment public accessible? Jira Cloud would only be able to extract it, if it can actually access it publicly, if not then most likely an error would occur. Alternatively you can use the method described here to access secured files look under If the source JIRA site is a JIRA Server (self-hosted) instance for a…