Prince Nyeche - ELFAPP Atlassian Partner

Hey @Harshit Somani Basically that is just an endpoint. on flask, you can create an endpoint as sample_iframe.html and have query parameter with the url and you can use a variable rule to write out the string you want flask to receive in the function. The url_for function is particularly what you will use this for. you can…

@Harshit Somani I meant you should authenticate the request you're posting

@Harshit Somani glad to hear that. I think what you can do here, is to create and use an automated user credential (API token and email) via rest to authenticate putting of the asset once clicked.

Hi @Harshit Somani Can I confirm with you, is the app now able to connect using heroku or are you still having the error?

So there is no way to know!? There's no way to know. However I'm not sure if Atlassian support can check other properties at their end. While it's possible I think it is extremely unlikely that I chose a template which was not the default and/or meant to be used for IT service/support teams. Basically I don't think this…

Hey @Emanuel Boder That's the project type and not a project template. project type refers to the project the Jira application can use. There are 3 types, Service management, Software and Business. However all projects on Jira uses a project template which defines how the project type configuration should be done during…

Hey @Emanuel Boder I think you're using the new IT Service Management template. If the project you had before used the IT incident template then you should have similar features. However from the image, it seems as though the old project was using a general service template rather than the IT incident template. So it won't…

Hi @韦哲 There are add-ons for this such as the Jira Cloud for Google sheets or the Jira for excel sheets. which you can download directly from Google apps or Microsoft apps. Last resort is to use the API to download but it doesn't combine it for you which is pain. However if you can code, you can use Pandas to combine…

Hey @Stakater SRE _ 1 I must have missed your last response. I don't think that's possible with JSM. You will need to combine multiple APIs and most probably develop your own functions or classes to do such programmatically.

Then most probably its a bug on the workflow. I've asked Atlassian, to reach out on this post.

Hi @Vinay Sharma I concur with what @Pramodh M said. However there's a bug on Atlassian that I believe actually does this but it's still global. depending on how you're configured the order of the priorities you can limit the visibility by replicating the bug. Alternatively, I will suggest you simply use Automation, if a…

Hi @Hajime Hagimori I believe the ability to automatically scale as your storage capacity grows is what gives it that ability of "unlimited". No storage is basically unlimited but having such ability to do it automatically is what makes it what it is. In summary, it still falls under the logic of "I can use this much"…

Hi @samfidock I don't think anything can be done from any community help if the email address no longer exist. if you can login with the former org admin's email address and grant your user the permission that should help. However if that's not possible, then the only alternative is to ask for Atlassian support to probably…

Hi @Peigi MacKillop Welcome to community! Most probably you've encountered this bug. When a wrong character encoding has caused a duplicated column in the background for the workflow. have you tried creating another column with a different name? For this type of situation, you will need to reach out to Atlassian support so…

Hi @Emanuel Boder Welcome to community! On Cloud, every update goes across the applications on the instance. So if you notice something that is supposed to be there but isn't then most likely something is wrong. Just to be clear, have you confirmed that you're on a Classic JSM project as opposed to the next-gen JSM? Can…

Hi @Harshit Somani I tested your code from here, while it is able to load via ngrok.io when installed on an instance, it returns 404 when fetching the index page. Most probably due to the tunneling or being embedded on an iframe, which makes the page not to be retrieved. (not fully certain here) 127.0.0.1 - - [25/Jan/2021…

Hey @Harshit Somani What's the status on this issue, did you happen to rectify it?

Glad to hear it helps.

I don't think the production environment has anything to do with it, because the example from Atlassian developer blog does work. so check other factors such as the https thing.

Hey @Harshit Somani it seems that your ngrok is loading an insecure page, each time you load it up do you get a different url? Can you ensure that it's using https rather than http. 

Can you check under the network tab while refreshing the page, to see the error message there?

Looking at that requirement you need to use JWT in your connection to do what you want. the example given is just to demonstrate the possibility. Connect apps have HTTPS and JWT authentication built in to secure communication between your app, Jira, and the user. Our Connect toolkits, Atlassian Connect Express (ACE) and…

Hey @Harshit Somani Can you check on your developer's console to see what type of error that is thrown? that should add context on what's the problem. 

Hi @Harshit Somani That's why I asked, if you want to use JWT. This is a much complex approach. The module you used flask_atlassian_connect can do that but understanding JWT is a bit complicated. Here's a module for atlassian_connect_jwt which explains how you can use it with python. Also, here's a quick explanation on…

Hi @Harshit Somani I believe with flask_atlassian_connect library, which uses JWT from what I read, you need to create a Client class. That Client class will have access to some fields such as baseurl, sharedsecret and clientkey which needs to be dynamically pulled, so an authentication can be created which can then be…

Hi @Harshit Somani Please can you put the codes on Github and remove any sensitive information from it, then share the link. I will have a look at it. currently, I think the docs you share might contain sensitive information.

Hey @Harshit Somani If you're integrating using flask, especially when creating a connect app. It's either you create with direct REST API using email and token or you use JWT (recommended).Take note that if you're using JWT, you won't have access to email addresses, you need a special API upon approval by Atlassian to be…

Hi @Harshit Somani Have you gotten pass the authentication system to enable connect with an instance? 

No it doesn't let you do that yet. would be good if the api allows that in the body parameters.

Hi @Harshit Somani Your connect file should be "atlassian-connect.json" where it contains the configuration.