Kristján Geir Mathiesen Community Champion

Hi @Marwan Chariag and welcome! Not sure but have you tried creating a series something like this? HTH, KGM

Hi @Gnana Sekhar Reddy If I understand correctly, you want to prevent users from changing values in certain custom fields. This can be done by having 3 screens: * Create * Edit * View Place all relevant fields on the Create screen. Removing the fields you do not want users to change from the Edit screen If you want certain…

Kids do say the darnest things, @Amanda Barber , and can be so funny. Thanks for sharing. @Summer Hogan yes! That movie is so funny. So, what about them Bears... Hahaha @Dave Mathijs 

I recently watched Fletch, the movie from 1985, and had a good laugh! It held up pretty well. Now I want to see it again, hahaha!

Hey @Summer Hogan I once had a monitor "arm" that held 2 monitors and clamped onto my table. That freed up quite a bit of space underneath them. You might want to look into that...

My wife has actually moved 7 times in last 9 years! @Summer Hogan when we meet, I'll have to tell you that story :)

Hi @Robert Joyce and welcome If the same statuses exist in the new workflow, then tickets will stay in those statuses. Else, Jira will ask you to map the old statuses to the new ones. Don't forget to publish the workflow scheme changes. HTH, KGM

Sweet monitors, @Summer Hogan ! I also work from home. Traditionally, I´ve been in unfinished basements (we´ve lived in 6 places in the last 9 years) but now I actually have a corner office with 2 windows! Trouble with going outside is the sun on the monitor thingy :/ My office is right next to our back sliding door to the…

Hi @Jehan Gonsalkorale It would be great if the admins could no only decide which Request Type is viewable in the Portal (feature exists today) but also which Request Type is viewable under/in/via the "Create" button (for example, we cannot hide the "Email" Request Type from the "Create" button. Best, KGM

Thanks guys. I hope that I am not offending any gym lovers. If so, then I apologize. Did not mean to offend. This story is just applicable to other areas and I have been very guilty of making lofty new year's resolutions... :)

Hi @[deleted] and... You could probably use (Atlassian) Automation to do this: Trigger is on "Issue created". Condition is "Issue Fields Condition" Update your custom field with that value. HTH, KGM

It takes all kinds, doesn't it?! It doesn't all have to be glamours or party hard. Thanks all for sharing! I enjoy reading your comments and traditions. Plus, now we know whom to blame for the 2020 and 2021 dumpster fire, don't we @tsmith :)

Aweome article @Piotr Zadrożny _Eyzee_ Thanks so very much for sharing. What a cool way to use Automation.

Hi @Yogesh Mude and.. Hope you find a solution. Sorry but I don't have one. @Sergio Freire - Xblend maybe you could lend a hand here? Thanks, KGM

Hi @PhD4031 and... Jira is very versatile, customizeable, and has very powerful workflow engine. So in general, I would say that these business requirements can all be fulfilled by Jira. Jira Service Management includes Insights (now being called Assets). You could probably create each unit with its serial number and info…

Great topic, @Andy Gladstone For sure, it is @Darryl Lee 's article about how to do Christmas cleaning with acli! Oh, it is hard to say since I enjoy associating with so many of you. My 1970s club friends for sure @Ed Gaile @Robert Wen_Cprime_ and @Darryl Lee And so many others!

Glad I could help, @Z H Thank you for accepting the answer. Have a great day! KGM

Hi @Z H Click on the Project Settings - Summary. There you can see the name of the Workflow Scheme. Copy the name. In a "regular" Jira window push . (period) or gg, write Workflow schemes in the little pop-up window. Do a ctrl-F and paste the name of the workflow scheme to find it. Click on Edit in the line of that…

@Summer Hogan that looks SO good! Man, @Brant Schroeder ! It would have been awesome to see pics. Next time... :)

Sorry to read that you lost your spouse, @Summer Hogan My condolences. Glad you have become a stronger person through this. It is so easy to cave and become bitter and "why me?!" I know I often struggle with that. Sorry. Oh, I don't know. I know I aspire to things and probably see myself in another light than others. I…

Hi @Gregory James and welcome! Try adding this to the end of the board's URL: ?config=filter&insightsConfigTab=board Right after the number of the board. Also, you need to make sure you are one of the Board Admins for that board, if you haven't already. HTH, KGM

Hi @DBL L One way to do this is to create an automation rule that runs 1x per day (so the rule is triggered by time/cron expression). The condition is a JQL query, something similar to this: And the action is to send the Assignee an email. HTH, KGM

Oh sorry for my misunderstanding, @Theis Joergensen Regardless though, they will still need browse permission to the project in order to be selected/selectable into a user field. I believe the JSM permission scheme runs that deep. If you are satisfied with this solution, please go ahead and click on the "Accept answer".…

Well, as far as I understand the logic, in order for the approvers to approve a ticket, they have to have permission to see it. Therefore, they have to be provided the same permission as the "Customers" (I keep writing Customers in brackets because internal employees can also be treated as JSM Customers). If one has not…

Hi again @Theis Joergensen The approvers will have to have the same permission to the JSM project as the "Customers". Try that and let us know. HTH, KGM

Hello @Theis Joergensen Have you also added theese approvers to the "Service Desk Customer" role? HTH, KGM

Hi @Firas Abdallah Usually there is a saved filter behind gadgets. First step is to create a saved filter (which can be across projects) and then choose the filter in the gadgets configuration. You can read about manage filters And also here. The Activity Stream supports saved filters: HTH, KGM

@Fabian Lim how did your test go? @Mike Clarke thanks for sharing your experience. I know you can take on ACP-120!

Já @Thorhalla Gudmundsdottir Beck ! That was it! Well done remembering it :) Well @Jack Brickey , we didn't have fancy bugs that glowed in the dark in Iceland so we had to do more of playing games. No frog to catch either... I bet your childhood was fascinating. Thanks for sharing.

Hi @michelle.schimmel and welcome. You can implement an approval in workflow for Jira users by using a condition in a transition, that way narrowing down who can push the issue onward in the workflow. Create statuses, for example "Waiting for Approval" and "Approved". Then have a transition between them that has a…