Veera_zqt9p1 Atlassian Team

Hi @[deleted] Thanks for explaining your use case. You are right, you won't see tickets from the projects you don't have access to. Even though you created next-gen projects as Private, you still can add people/groups manually so that those users can access tickets and see them on your Classic board. So in your case, you…

@Capps That's strange! It should work for English UK. The issues listed in the macro are from next-gen projects? I tested it in my site and it's working fine when I use JQL to pull the tickets created from a classic Jira project. But, it doesn't work for Next-gen projects. If you are using Next-gen projects, please use…

You are very welcome @Justin LaMont 

@Justin LaMont Sprints are not specific to a Project. A sprint appears in any board — a single board or multiple boards — as long as the issues assigned to the sprint match the filter query of the board or boards. If you want to delete the sprints which are no longer required, you may follow the below workaround. * Go to…

@Capps We are aware of a new bug: CONFCLOUD-69102 related to this. Epic Link field in Jira issue macro doesn't show if the user profile language is set to languages other than English. Can you check your profile language settings and see if it's set as other than English?

@Martin Zuniga You are right, it doesn't create ticket if the email has a large attachment. As far as I know, there is no option in JSD to specify attachment size for email channel.

@Alex Hadden-Boyd Please refer to below document which explain how to associate a screen with an issue type. https://confluence.atlassian.com/adminjiracloud/associating-screen-and-issue-operation-mappings-with-an-issue-type-776636504.html

It makes sense, @Mike Bowen 

Hi @marie.mitchell Since your requirement is to pull all the bugs on to a board, you may use below JQL in the board filter. project = "Project Name" and issuetype = Bug Then you want to have quick filters on the board using label for the priority. So, you can create quick filters as shown in the below screenshot. I would…

Hi @marie.mitchell I am just curious, why can't we use Jira in-built priority field here? What's the need to use Lable field?

Hi @Ali Aydın Can you plz be more specific what do you mean by 'reporting infrastructure,'? Reporting is an ocean. I am curious to known what’s your requirement is!

Hi @aron.holmquist For your requirement it's best to apply the restrictions at the project level. Below doc explains how you can do it using groups or project roles. Take a look andk let me know if you have any questions.…

Hi @Khaelas The customers of a Service Desk project don't need to have a license. We usually see that sort of error when you configure standard Jira Incoming mail channel for Jira Service Desk. For Jira Service Desk customers, we need to configure at the JSD project level.…

@[deleted] I must say it's a very smart question !!! My understanding is that your want to create a classic board (scrum or kanban template) using a filter which pulls issues from private next-gen projects. Correct? The answer is simple 'No'. If anyone want to access classic boards, they need to have a valid Jira Software…

Hi @Ines Büntig , You’ll be treated as an agent only when you have a JSD license. 

@Capps Epic Name is specific to Epic issue type and it'll not show in the tasks under the Epic. In may type to use Epic Link if you want to see the parent Epic for each task in the list.

@K otgc I agree with you that Trello is way easier. But, Jira is very powerful and you can define workflows for almost any use case based on your requirement and define your own flow how the ticket should be moved from status to another from the time it's created to till it reaches to end. The workflow statuses are mapped…

Hi @Karen Sinclair Unfortunately, it's not possible to access reports within a project without having a license. The inbuilt reports/queues functionality is available for licensed users only.

@[deleted] Yes, you can restrict the portal view by setting up the customer permissions at individual JSD project level. Please refer to Customer permissions for your service desk and Jira site for more details. It's not just about granting external customers one Project Portal access, but you need to make sure that they…

@Jack Brickey FYI, the users still has the option to choose to Open issue in sidebar or dialog window on a board.

Hi @Brian Cennamo You should be able to use parentEpic() function with 'in' operator. But, it'll work with only Epic Key but not Epic Names.

michael.bryce@concision.co.nz It's not directly possible to merge two profiles into one. The best option I can think of is get all the group memberships of one site admin and add other site admin to all those groups.

Hi @Adela.Salt You can restrict the space access to specific users/groups. Please refer to Space Permissions Overview for more details.

@[deleted] Each Cloud site has a unique SEN (Support Entitlement Number) and it's not possible to consolidate the billing into a single invoice as the add-ons are charged based on the number of underlying product licenses on each site. As @Hernan Halabi - Elite IT Consulting Group said, merging those Cloud sites into one…

You are very welcome, @ramani_chandran !!!

@Cristian Andres Ciambrignoni Glad to know that you want to integrate your Cloud site with Azure AD. Please follow the below steps. * Create an Atlassian Organisation. > Your Cloud site must be already linked to an Atlassian Org. So, you need not do it again. * Verify domain(s) in your Atlassian Organisation. * Subscribe…

@Nikki Leonard The Team Calendars for Confluence add-on cost will be based on the number of licenses you have for Confluence Cloud.To answer your questions we need to check a few things first - i.e., how many licenses you have at the moment and if you are on Monthly or Annual subscription etc. Please raise a support case…

Welcome to the Atlassian Community, @TawescoGhtrends !!!

@Ali Meechoovet , That means you don't have Create Space(s) global permission in your Confluence site. Your Confluence admin should be able to grant you the required Global Permission to create spaces.

@Ali Meechoovet You can click on 'Spaces' from the sidebar and then choose 'Create Space' button at the top right-hand corner. If you don't see sidebar, press [ on your keyboard once to that it'll expand. Please refer to Create space document for more details.