David Michelson Atlassian Team

@Mikael Sandberg Thank you for following up. We'd love to dive deeper into how you're using that integration - would you be interested in having a 30 minute chat? If so, grab a time on our calendar! https://calendly.com/atlassian-pi/customer-interview/

Ah, using a different icon for each space is super cool 😎 @Mikael Sandberg Which app did your team end up using? What sorts of Confluence things is your team having sent to Slack? Could you tell me why you send those thigns?

Hi Dan, Could you tell me more about what you envision for showing active Jira sprints, and why you would like to do that? Sounds super interesting. Cheers, David

Yes! You can do this with the official Jira Cloud for Slack integration. Here are some screenshots: 1. In Slack, hover over a message, click on "More options" button that looks like a ":" with three dots. Choose "Add to issue" (powered by the official Jira Cloud app). 2. Select an issue that you would like to add the…

This is awesome! Slack has become the best place to grab someone's attention when something is important/urgent. Adding automation + the power of mentions makes this so much easier.

Hi y'all! Again, thank you so much for your participation. You should be able to see @Mina Kwan's replies to the winners above. @Manon Soubies-Camy @Chris Buzon @Dave LIAO were the lucky winners!

Hi Lino, What browser are you using? Is cross-site tracking enabled? Safari, Chrome, and Firefox all have abilities to disable "cross-site tracking." We need to cross-site tracking to be enabled in order to use the cookies that support this login process. Safari disables cross-site tracking by default; Chrome and Firefox…

Thank you @Pavel Adamovich You rock 😎 @supportmanagement glad you could work it out.

I want to use this reporting for a non-technical department of the company, so I want to make it as easy as possible for them. Awesome use case! We've definitely heard customer teams using the Slack integration to get more types of users to contribute to Jira, and I'm glad to hear you are too. Right now, there is no way to…

Hi @jessica.cuevas Thank you so much for your feedback! I can understand when you have a Jira Service Desk project that you sometimes would want to post an internal note that a customer cannot see when commenting from Slack. And you're right, unfortunately today you can only post external comments from Slack. In order to…

Thank you for being awesome @Cat W and helping @Ismaila Baradji ! #playasateam

Hi @Jeffrey Bistrong, I'm glad to hear you've been enjoying using Jira notifications in Slack. Around the date you posted this comment we experienced some issues receiving notification events from Jira, which resulted in an interruption in notifications through Slack to end users. Apologies for the late communication! We…

Thank you so much for the in-depth clarification about your use case. Seems like a great idea for escalating support cases. I left a reply to another one of your comments on this post, but we unfortunately currently don't have plans to add the ability to create a dedicated channel for an issue in the Cloud version. A…

I've been hearing more and more how notifications from products and emails are too easy to miss. But, for companies that use Slack - you can usually count on Slack as a place to reach someone. Cool to see that you're using Slack as a way to make sure that your team sees high priority issues.

@Tim Today, with the Jira Cloud integration, you can view Slack conversations on a Jira issue as @Patricia Francezi_iDev_ showed below. When a Jira issue is mentioned in Slack, the integration will surface this information on the Jira issue. You'll just need to click Slack > Open issue activity on the right-hand side of…

This is a really useful tip @Dave LIAO - people may not know what they're signing up for when they're setting up notifications with the integrations. Only to be surprised by a massive influx of messages. The question then becomes - how can we better guide them to only pick what matters? A while back, we changed the…

Great to hear! Do you use Slack to communicate with your students? Do the students use Atlassian products in their curriculum ever? Super interesting.

I love how scrappy this is! Instead of making some net new Slackbot that asks questions in the team channel, or having someone manually ask questions, you use the tools you already have to automate it with no code. Also, by having Trello in the mix, it's so easy to have anyone, even non-technical users, contribute to the…

Thanks for sharing, Patricia. I use it a lot to quick create an issue right from any conversation or channel. We love doing this whenever we're spitballing ideas, or reviewing QA sessions - very easy way to capture an idea as you think about it, and also preserve the Slack context around it as you showed in your…

This is pretty similar to how we try to keep everyone on the same page during an incident here at Atlassian. We actually have a team looking into making the incident management experience across Slack and Atlassian a lot better, and I'm sure they'd love to speak with you and spar some ideas. @Dave Parrish [Atlassian] maybe…

This is such good feedback @Mirek - we could certainly do a better job telling the story of why you would want the integration and what it can do for you, instead of just talking about how to install it / set it up from a technical perspective. There is certainly room for improvement in the resources you sent. We recently…

This freed up everyone's time to focus on delivery, and we saw a 20% increase in velocity. What a mind-blowing statistic! I'm so enchanted to hear how useful Automation for Jira and the OOTB Jira + Slack integration have been for you. Instead of needing someone to micro-manage tickets, everyone is automatically kept…

@andrea I have good news! The Jira + Slack integration now supports creating issues with required fields! Before, you could only add a Summary and Description, but now the integration can dynamically pull in fields from your project/issue type so that you can fill in those required fields straight from Slack. Give it a try…

@Ian Johnsen I have good news! The Jira + Slack integration now supports creating issues with required fields! Before, you could only add a Summary and Description, but now the integration can dynamically pull in fields from your project/issue type so that you can fill in those required fields straight from Slack. Give it…

Nice trouble-shooting Lucas. Since you mentioned required fields, I wanted to let you know that the Jira + Slack integration now supports creating issues with required fields from Slack! Previously, you could only fill out a Summary + Description which meant we couldn't support issue types with required fields. Now, the…

I have some exciting news @Tyrone Fain @grigor-th Creating issues from the Jira + Slack integration now supports more fields than just summary and description! The integration can now dynamically pull in fields based on your project and issue type so you can finally fill out those required fields without leaving Slack. To…

Tim, this is definitely an interesting use case.. It is currently available with our official Server integration, but not the Cloud version. I'd love to better understand your thoughts here. Could you tell me more about the sorts of Slack conversations you'd like to start from Jira issues? What would they be about? Who…

Chris, 🙏 Publish without alerting watchers is crucial, I totally agree. I'm curious - what sorts of pages are you tracking via the Confluence integration in Slack? Also, your asset library use case is awesome. I love to hear how it's affected your bottom line (being able to justify buying more devices, and saving $$$ on…

Super cool. What were you doing beforehand to make sure the team was aware of new issues?

Super cool! What sort of channel does this get sent to? Nice way to congratulate the engineering team for their hard work, and keep everyone updated about what's getting done.