Vishwas Expert

One possible solution would be to create a custom field, so when the ticket gets transitioned set that custom field to some value in the same rule of automation. Add a condition in the rule before creating checklist to check if the custom field has that value in JQL( Example "Reopened" = No) then do the automation or else…

Hey @Pantham Akhil Got your point. Please send me the rule that's already running, let me see and suggest you. Regards, Vishwas

Hey @Ulf Johansson The Jira Applications are on 8.x version, so one can upgrade to latest version of Jira application which is currently 8.21 or LTS version 8.20. I would suggest you to a look at the upgrade matrix here https://confluence.atlassian.com/adminjiraserver/upgrade-matrix-966063322.html Also take a look at the…

This doesn't make sense, disabling rule is fine ?. It entirely stops the running of automation, isn't it ?. What if the checklist has to be created for other issues, stopping isn't a solution. As the whole purpose of automation written for creating checklist is defeated. from the requirement @Pantham Akhil is asking is…

Hey @norair.markarian The hide options in kanban board doesn't have the dropdown for days less than a week as of now. You can try adding a filter in sub -filter like this fixVersion in unreleasedVersions() OR fixVersion is EMPTY AND (status != Done OR status = Done AND resolutiondate >= startOfDay(-5d)) --> This should…

Hey @Rilwan Ahmed That's true. But full use case says that they have to send Surveys for their customers rite ? Automation alone cannot solve this requirement.

Hi @Mariem FATTOUM Welcome to Atlassian Community !! Before suggesting a solution need to understand what type of projects are they ? are they service desk projects ? It's definitely not going to be possible to send a satisfaction survey for customers using automation for Jira alone. There needs to be a template,…

If it is fine for you guys, I can spare some time and help you fix the issue. 

Somewhere some permission is messed up, it again says same error. Not able to create lock file or jira home doesn't have correct permissions. Can you once again check if these files are there and delete them * /opt/atlassian/jira/work/catalina.pid * /var/atlassian/application-data/jira/.jira-home.lock

okay, lets check the log once again. These 2 errors meant lock of home dir, but that should be fixed by now. Not sure what else could be the ERROR. 2022-01-31 05:37:10,109+0000 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] The jira.home directory is locked 2022-01-31 05:37:10,109+0000 JIRA-Bootstrap ERROR…

Hey @Vivek Bohra First thing we have to remove the .jira-home.lock file, if you see it is created as root user permissions, hence the issue. Remove like you did previously as mentioned in this link https://confluence.atlassian.com/jirakb/jira-applications-are-locked-224400783.html Still jira is started as root user? Jira…

Hey @wr_stan This issues might be due to the lack of workspace permissions at the time of creating an app password. Regards, Vishwas 

Hey @Andrii Fedirko Welcome to Atlassian Community !! There is no upload app button in Atlassian Cloud, you can install apps though marketplace via find apps or build an app. Those are the only options available. Regards, Vishwas

Hey @Danno please check the advanced roadmaps, it has cross project releases, where we can mark issues with a milestone in a plan.

Hey @Vivek Bohra Can you please send the below things to verify few details. * ERROR Trace from atlassian-jira.log file * ls -la /var/atlassian/application-data/jira/ and ls -la /opt/atlassian/jira/ --> To check the permissions of the folders. * jira.lock file permissions * ps -ef | grep jira cmd output Regards, Vishwas

Query looks fine. both queries are okay. Are the other issues created in backlog and added to sprint shows in number. not able to get what is the issue, please check with support team.

Hey @Vivek Bohra This was the issue I was mentioning, Jira is started with root user, we have to change back permissions as Jira user. there is one answered thread here https://community.atlassian.com/t5/Jira-questions/Installation-issues-with-permissions/qaq-p/930113 Basically do run this commands: su - root chown -R…

Okay got your point. The Analytics that appear in Apps is native to confluence premium. In order to achieve with google analytics it is different, please check this add-on out https://marketplace.atlassian.com/apps/1216514/google-analytics-for-confluence?hosting=cloud&tab=overview

Check out this plugin in marketplace https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud&tab=overview, its again a paid app. I dont get this part . "UTM Tracking code from Analytics Property?" --> what exactly do you mean by this ?

Hey @Vivek Bohra You cannot yet start jira services with this method i suppose. One quick check, see if the lock file is created once again. If yes then which user has the permission for the file One more thing does the vm have enough resources right ? Regards, Vishwas

Please raise a case to Atlassian Support TEam

Hey @Rajesh Ramankutty Well these two views could be different thing. Did you check the board filter where you see the backlog if that filter has been configured for the same backlog version ? Or if the filter is changed to exclude few issues ? Regards, Vishwas

Hey @Shauntseva Bella Welcome to Atlassian Community !! This issue usually means you don't have "Manage Sprints" permissions. First go to "Permissions scheme" in project settings and check which project roles have "Manage Sprints" Permission. then go back to project and add yourself to that role, that should grant you the…

hey @Lina Nsour Welcome to Atlassian Community !! This behavior used to be a bug earlier, but as mentioned here https://jira.atlassian.com/browse/CONFCLOUD-67476 it is already fixed. Did you check if this is the same issue in other browser or incognito window ? I would suggest to check with Atlassian support Team on this…

Hey @Klaida_Sulko What plan is your confluence cloud ? That option is available in Confluence Premium Plan. Regards, Vishwas 

Hey @efunkmj this seems bit strange, when customer notifications are on and still notification doesn't go. Did you check this KB about troubleshooting the customer notifications not sent https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html I…

Hey @Panjagala, Venkata Welcome to Atlassian Community !! In Jira the releases are always project specific, in case if you are looking to have same releases across multiple projects then you can explore this add-on https://marketplace.atlassian.com/apps/1218705/release-management-for-jira?hosting=datacenter&tab=overview…

That means there is some extension in the browser which is causing this loading issue for automation page, try disabling one by one see, after that you can use in normal mode of browser itself.

Hey @Nataliia Pavlenko You may have to take a look at this link https://confluence.atlassian.com/jirakb/where-are-the-insight-logs-for-data-center-installations-1040617518.html to understand on where the logs are stored for insight module. And as @Dirk Ronsmans there will be a file in log folder of home directory of jira…

Hi @Vivek Bohra Can you search the error file and see if you see this part ? JIRA startup failed, JIRA has been locked If you see this then jira has been locked and have problems as mentioned in this URL <a href="https://confluence.atlassian.com/jirakb/jira-applications-are-locked-224400783.html" rel="noopener nofollow…