Vishwas Expert

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  • Hello @Jyoti Verma As for Jira Service desk roles are concerned Agents cannot create there own queues. Only Agents with with Admin privileges can create the queues.
    in Can Agents make thier own Queues? Comment by Vishwas April 2019
  • Hello @QK You can try to create a separate project role for that user and provide with necessary permissions similar to that of previous role and remove the user from the earlier role. And notifications will be not be delivered to that user.
    in Disable email notifications Comment by Vishwas April 2019
  • Hello @Pooja Chourasia Components in Jira can have only one assignee and it cannot be changed based on workflow statuses and transitions. As an alternative to change the assignee of issues to change for different users in different statuses you can add post functions in your workflow for the respective transitions.You can…
    in Change Assignee for different transition for the same component in JIRA Comment by Vishwas April 2019
  • Hello @Aftab_Akhtar If you are doing External System Import create a Empty project and import the data there and issue key is not required in that case. Post upgrade Jira should create a new issue key for all issues in the new project you have created. 
    in Import CSV file Comment by Vishwas April 2019
  • hello @Jerold Leo Happy to hear that everything is working fine. Cheers, Vishwas
    in How to install JIRA Software on top of JIRA Service Desk? Comment by Vishwas April 2019
  • Hello Developer Creatorz, I am not sure if you would have gone through permissions in Atlassian Jira. You can refer them here https://confluence.atlassian.com/adminjiracloud/project-permissions-868982873.html. As per your query try configuring a project permissions and provide the relevant permissions for the teams.Like…
    in How to limit users access in jira. Comment by Vishwas April 2019
  • Hello Aftab, Try with providing project key along with a serial number for the issue.Then it should work. For example consider my project name "Test Project" with key as "TP" , in the csv file provide each issue with a unique issue key like "TP-1" , TP-2" ,, so on and try importing it. Thanks Vishwas
    in Import CSV file Comment by Vishwas April 2019
  • Hello Jerold Leo It is better to install it on the different server. Atlassian also recommends to install on two different standalone instances.Taking performance into consideration in future it's important you to go with different server. To install Jira on top of Jira service desk go to Applications --> Versions &…
    in How to install JIRA Software on top of JIRA Service Desk? Comment by Vishwas April 2019
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