Vishwas Expert

Hey @Peter Wind Did some checking on this, couldn't find any api for this. Maybe there isn't one yet. In this boards REST API doc https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/ couldn't find anything on creating columns. Also check out this other thread…

Hey @romakarol Welcome to Atlassian Community !! Is your application hosted on cloud or on-premise. If it is cloud MyURL:8080 is not correct. You have to use the cURL command like this: curl --request GET \ --url 'https://your-domain.atlassian.net/rest/api/3/issue/{issueIdOrKey}' \ --user 'email@example.com:<api_token>' \…

Hey @Winnie Welcome to Atlassian Community !! In jira we may have 2 default roles that is Administrator and Developer( edit, comment) Check out this link to know about managing project roles in jira https://support.atlassian.com/jira-cloud-administration/docs/manage-project-roles/ So this roles are best used in project…

Hey @Alireza Irani Start checking your log files of the application, they will provide more information on what's going wrong. When the commit change happens note down the part in logs what exactly happen, based on that if you could get that log we can check and suggest on the possible solution. Please check out this doc…

Hey @Mikhail Ponomarev Welcome to Atlassian Community !! When you mean restrict issue type, how did you achieve this. Did you write any script in scriptrunner ? Or you are referring to Issue security level ? Could you explain more ? Based on these we can guide. Regards, Vishwas

Hey @Анна You mean like this ? Check out the sprint field it will have all the sprint tagged information. Hope this helps ! Regards, Vishwas

Hey @Анна Good Day !! This is available in the "history" tab of every issue view. Is this what you wanted ? Regards, Vishwas

Why did you try that ?, in case if you had forgot the admin user access then there is a recovery mode to retrieve this back https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html what else the log says, may be more snippet of last logs with "ERROR" message can give better…

Hey @Islam Jira could be slow/unresponsive for many reasons, so we need to get into the bottom of this to get the exact issue and then decide what is the mitigation. Few steps you could do to check the performance issue are, first thing we can check in atlassian log file. For example sometimes log file could be full with…

Hey @Sandeep Sekhar When you mean Jira Service Desk admin what set of options are you referring to ? Can you be more specific. In Atlassian Cloud for Jira Software and Jira Service Desk if they are on the same site, if you add any user to Jira-administrators group that means that you are providing an admin access to all…

Hey @박성민(학해) Welcome to Atlassian Community !! The Atlassian Cloud plans doesn't have this constraint. You can have as many projects like unlimited in any plan. Regards, Vishwas

Hey @Anonymous You mean the status are different rite in both projects ? In that case we can do it in automation for Jira rules itself. You just have to write a If else condition for each status. Trigger will be same but in the branch we need to add a if-else condition which captures the condition for status in JQL and in…

Hey @EDVORT It's bit tricky, I'm just exploring this part by giving a try. Basically I'm trying to get the template file which sends the information. I haven't figured out which part of it is sending this mail. Regards, Vishwas

Hey @Shiv Sharma Did you check out this common issues and troubleshooting guide here https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html I would suggest to open a ticket with Atlassian support here and they will assist on the…

Hey @Bashayr Alabdullah Adding to what Pramodh has said, never upgrade the tomcat like that, usually jira bundles with specific version of tomcat and upgrading that would result in breaking of the installation of application. so you are on Jira 8.20 and next latest version is 8.21 from supported platform of 8.21 also you…

Hey @Garden16_ Not sure what exactly you are asking, like editing the "Comment Restriction" --> Viewable by all Users option should pick up groups ? But let me explain what we can change with this option, so by default this is configured to pick "Project roles" so that one can restrict comment visibility and worklog…

Hey @Rob Lazorchak OOTB this wont be possible you may have to rely on add-ons. Not sure if all of your requirements gone meet with the plugin, but you can start looking at this plugin and explore to see if it meets your ask…

Hey @Steve Dobrioglo Did you check the project automations ? Click "Project Settings" in the left hand menu -->Go to "Automation" in the left menu. You will see a rule called "Flag Anonymous request", check this rule and take necessary actions. Check in legacy automation rule too. FYI since it's added as internal it should…

Adding to this, looks like your use case matches scriptrunner plugin behaviours concept which provides a way to dynamically change the values on create screen based on selection of custom fields. But you are on jira cloud, scriptrunner doesn't have behaviours feature also. So it's a no situation on this requirement.

Hey @sajid sid Welcome to Atlassain community. Yes that's correct they will be added in the help desk portal page. You can also reorder on they are shown from the options in second screenshot you have sent. When we create a request type it is usually mapped to a "issue type". So the workflow and fields will come from that…

Hey @George Edward Yong García You mean the "Summary" field. We can't change since it's a jira system field. Regards, Vishwas

Hey @Jason Lane Welcome to Atlassian Community !! Yes it is possible via automation for jira one can create a scheduled job to run so that a epic will be created every month. A sample rule Like this: Take a look at this link which gives basic of automation for…

Hey @George Edward Yong García Welcome to Atlassian Community !! We can configure this please check this link out https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/ But it allows set of fields for now. to add more custom fields into that it might be…

Hey @Drishti Maharaj Incoming mail handlers are different entity in Jira. Removing a incoming mail handler shouldn't have any impact for outgoing mails. Project is using same mail id as outgoing mail in notification scheme should continue to notify. Hope this helps ! Regards, Vishwas

Hey @EDVORT Since this is Jira Server platform there might be a way to customize the content by editing some template files in the backend. But I cannot guarantee this yet without giving a try. Having said this can you please send a screenshot of the content what the users are receiving now ? Regards, Vishwas

Hey @EDVORT Are you allowing users to signup for the jira service desk or you are inviting them the users from the User Management by clicking on "Add users" ? Regards, Vishwas

Hey @EDVORT Please remove the accepted answer yet, let me check this thing and get back with a solution. Thanks, Vishwas

Hey @yamasaki kie If pencil symbol is not displayed, edit access is not granted. Please reach out to them and ask them 2 things : * Does your users have edit access in that space ? * Does that page has space restrictions for edit ? If yes add you to that space restriction. Hope this will be helpful. Regards, Vishwas

Hey @yamasaki kie Welcome to Atlassian Community !! What message it shows when you are editing ? If possible send a screenshot.. Do you see a pencil symbol on the page ? You may have to work with the space administrator to get the edit permissions for that page. Regards, Vishwas

Hey @EDVORT Is it the cloud or server hosted platform ? and can you please help us with a sample so that we can help you better. Regard, Vishwas