Vishwas Expert

Hi @S K Welcome to Atlassian Community !! You need to have a transition in the workflow to go back to "Open" status. You may want to work with your administrator to check if there is transition, if not they can add the temporary transition and then you can go back to Open status. Hope this helps. Regards, Vishwas

Hi @Karen Alexandra Gómez Romero Are you saying you are not adding any conditions in the workflow ? Have you enabled the transition to be shown on the customer portal as described in here https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/ If yes then customer should…

Hi @Bentsion Berg To visualize data across multiple projects in JSM/Jira out of the box we should use JQL Filters or have to rely on some add-ons. The built-in reports aren't available as of now to showcase data from multiple projects. Regards, Vishwas

You are welcome @Gabriel Meyer . Good luck !!

Hi @Gabriel Meyer That's great, Data won't get lost nothing to worry unless if something goes wrong in XML backup itself, which is very unlikely. Yes go ahead and install the plugins as it is in the old server. Coming to MySQL part, logically speaking we can just take a XML backup from 5.6 version and restore on jira which…

Hi @Gabriel Meyer Lets start from basic. Were you able to connect MYSQL 5.7 successfully to Jira 8.20. Everything is good on vanilla 8.20 system? Ideally you can take a XML backup(It's recommended to take backup when there is no activity going on jira application while doing on production applications) of Jira 8.12 version…

Hi @Maristella Botsi Are those customers who are raising the tickets from the portal selecting that organization on the request creation screen ? Also check if they are mapped to the Organization in Customer option(I hope they are already there :) ) Like this . Regards, Vishwas

Hi @Philo The plugin offers two options , one is to export only the project configurations and other one is export project data and configurations. https://wittified.atlassian.net/wiki/spaces/PC/pages/3023213469/Export+Options I hope this helps. Regards, Vishwas

Hi @Urmo Luts Automation for Jira has Send Email option with smart values and all, but like the template ETI Provides that kind of options are not there. Regards, Vishwas

Hi @Philo Welcome to Atlassian Community ! Out of the box we cannot just export and import the jira configurations. But there is a third party add-on which allows to export/import configurations only. Please check out this app on…

Hi @Edy Farhan Strange issue, please check another browser. Regards, Vishwas

Yes please log a support request, Atlassian Team will help you

Hi @Dmitry Tishkevich Welcome to Atlassian Community !! Out of the box this is not feasible. Please check there is already answered question here https://community.atlassian.com/t5/Confluence-questions/Add-user-macro-to-toolbar/qaq-p/379947 Hope this helps. Regards, Vishwas

Hi @Edy Farhan Did you try this in any other browser ? If the problem persists I would suggest you to reach out to Atlassian Support Team they can assist here https://support.atlassian.com/contact/ Regards, Vishwas

Hi @Mobile App Welcome to Atlassian Community ! Do you know your hosting type is it cloud. I would suggest you to reach out to support team they can assist you . Link https://support.atlassian.com/contact/ Regards, Vishwas

Hi @AbrahamA It's not a scripted field of Scriptrunner. It should be the JMCF(jira misc custom field) field I guess. Looks like field is not deleted hence it is showing there. Regards, Vishwas

Hi @Franklin You mean you installed on just one node and directory structure looks like server. It should work ideally, can you check if the jira-config.properties in jira-home directory ? Regards, Vishwas

Hi @Thorsten Letschert _Decadis AG_ ahh !! . I missed that part, I understand now. Thanks ! I fixed it. Regards, Vishwas

Strange if it's not working then something should have come up in log. That's fine. Lets start from basics. Please provide your exact use case I will try the automation on my end and post the solution.

Hi @Fariz Aliverdiyev Yes it's possible, I just tried with JWT automation rules and it worked successfully too. Please find the configurations I had done. This rule copies comments from Parent issue to sub-tasks. Hope this helps ! Regards, Vishwas

Hi @SHIGA_ RYOZO Is "Waiting for Production" is status or a value for some field in your jira ?. If it is status you can go to JQL Search and do JQL like this status = "Waiting for Production" if it is custom field then JQL will be like <custom_field_name> = "Waiting for Production" . In replace <custom_field_name> with…

To add to above, after enabling public access you can go to that particular space permissions and enable the relevant access. In your case view and comment like this

Hi @Мыц Андрей Валерьевич We have to enable public access for confluence and allow them to view/comment. Please go through the KB link which has the steps to setup same https://support.atlassian.com/confluence-cloud/docs/set-up-public-access/ Regards, Vishwas

Hi @Ильин Егор Егорович We will have logs for the automation failed state can you check what it says there and if you could send the screenshot i can guide you to fix it. Regards, Vishwas

Hi @Ильин Егор Егорович Happy to help you if you could translate that automation page and send this in English please. Regards, Vishwas

Hi @Franklin Since you have mentioned as Jira DC, Did you add jira-config.properties file local jira-home for each node and restarted them ? Regards, Vishwas

Thanks @Floris_58 you can accept the answer if it has helped you solve the issue.

Hi @Visi You may have to create a "Queue" for new created issues in your case incidents. KB on how to create Queue https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-queue/ in the Queue the JQL you can try like this. type = Incident and created >=-1h in this part(created >=-1h) you can specify…

Hi @Floris_58 I missed out to reply to this. I hope this option you are referring too. Regards, Vishwas

Hi @agurlo That's the way forward out of the box unless you have Jira Misc Workflow extensions plugin there we can specific a exclusion condition in validator. Regards, Vishwas