Comments
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Hey there Ryo! I recommend starting by checking if your proxy is not causing problems. Even though both instances are in the same server, the request can be tampered with by the proxy. Here is how to bypass the proxy: * How to bypass a Proxy and SSL to test network connectivity Also, since both instanes are on the same…
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Hello Jennifer! I am not sure if I understand your question. Let us try and go through it, shall we? As I understand you have a Jira project and you link it to Confluence pages with more detailed information. Is that correct, Jennifer? I also believe that you need to differentiate between Jira Stories links and Confluence…
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Hey there, Nathan! This behavior is present in both Confluence Cloud and Self-Hosted, according to reports. In both Cloud and Self-Hosted, the behavior is quite similar (if not the same) as what you described. Here are the links to the reports I mentioned, Nathan: * CONFCLOUD-35077 * CONFSERVER-35077 Currently, the…
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Hey Dmitry! I was able to spin up a Windows machine (I assumed you were using Windows due to the CTRL+<key> combination) and test this behavior. Turns out that a few other languages are also affected by this, such as Arabic. With the behavior in mind, I raised a report. You can check it here, Dmitry: * CONFCLOUD-67629 |…
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Hello there Aleksandr! We can use CQL and REST API to find the desired content. We can find the desired content on the page body itself. Our query can look into the storage format and search for the desired string within your content, Aleksandr. This should work regardless of what we are looking for because we will look…
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Hello there, thanks for keeping the thread moving. You are correct, Tom. User macros are only available for Confluence server. According to our documentation, this is not possible in Confluence Cloud: * How to create a page break function in Confluence to control pagination in PDF exports Here we can have a better look at…
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Hey there Victor! As of today, Confluence (Cloud or Server) does not support copying of spaces. Here you can have more details about it: * How to copy or rename a space in Confluence It is likely that your instance has some kind of third-party plugin that allows this. One example of such a plugin is this: * Copy Space for…
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Hey Budy! Thanks for getting back to us. Really glad to know that I was able to help you out.
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Hey there @KIMHTY Chanthoeun ! Can you clarify if the anonymous access is unavailable in both Chrome and Firefox? If an anonymous user (not logged in) works in Firefox, it should work in Chrome as well. Further, is it possible for you to try and test this on a third browser? Looking forward to your reply Chanthoeun!
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Thanks for getting back to the Community! Let us know if you need anything else Dmitry.
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Hello there! The Multimedia Macro is indeed being deprecated soon. You can check this information here: * Multimedia Macro - Confluence Cloud For further information on what is being deprecated, we can check this page right here: * We're cleaning up the macro browser In the new editing experience, we do not have the…
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Hello there! I tried replicating the behaviour but was unsuccessful. Looking through our existing reports, I was able to find this: * CONFCLOUD-65229 * CONFCLOUD-59008 We could try to: * Use another browser * Clear the browser cache * Reload the editing page before editing the macro Now, I would like to understand a little…
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Hello there, Ludek! Looking at the logs provided, it seems that you are using Jira as your user directory. Is that correct, Ludek? This can be caused by connection problems between Confluence and Jira. Permissions can also trigger this issue. Looking at the excerpt you gave us, this line here is telling us that there might…
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Hello there Christian! As I understand, the Activity Stream gadget is not displaying text with the native instance language. Is this affirmation correct? The screen capture sent our way shows that the language displayed by Confluence is Korean, which is strange. There are a few things we can try out. Here they are: 1-…
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Hello, Nivedita! Good to hear that you are into learning Confluence ins and outs. The purpose of the template is to address situations such as the one described in the link shared earlier: * Stakeholder Communications The template can be used to list which stakeholders are part of the project, the methods used for…
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Hey Dmitry! Having Android 5.1 should suffice. As listed in the Play Store, this is the minimum version needed to run the Confluence Cloud Application: Are you able to check if your device is indeed in Android 5.1 and not 5.0? Also, there is indeed the chance that this is happening due to processor incompatibility. There…
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Hope you are doing great Melissa. The customization of headers and footers in Confluence PDF exports is indeed possible. This customization is in the PDF Stylesheet. Here is how to reach the PDF Stylesheet: 1- Go to the desired page 2- Click Space Settings in the left-hand sidebar 3- Select the Look and Feel tab at the top…
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Hello Nanda! It seems that you are describing the situation found in one of our bug reports: * CONFCLOUD-66619 As a workaround, you could use the page printing capabilities of the browser itself. Since the browser creates a PDF based on what is shown on screen the gadget with be present. Let us know if this helps! Looking…
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Hey there! As I understand, the publication of a specific page is not working as expected. Is this correct, Juned? We can try to publish the page while using another browser or after a cache clear. Also, are you able to check if this issue is present with pages published by other users? One more thing for us to check is if…
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Hey Dmitry! First thing we could check is if your device is running Android 5.1 or later. According to information on your device (zenfone 2 ZE551ML), it seems to be up-gradable to Android 6.0 which is compatible with the application. Checking more information on your device, it seems that it could be using an Intel Atom…
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Hello there, Nivedita! I would like to understand a little more about what type of hardship are you facing while using the template. Are you facing some kind of error when the template is used or is it something else? We have a page that might help you on the Stakeholder Communication creation part. Take a look here,…
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Hello there Andrew! As I understand, the buttons at the top of the page are not showing up and makes the editing of the page impossible. Just so we can rule out a few things, let us try the following: * Clear browser cache * Incognito mode * Another browser Also, if possible, could you clarify the following points for us:…
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Hey there Victor! I am not sure if I understand what you need. Confluence have three types of Space Exports that can be restored into other instances. Here you can see them and what is included with them: If we assume the issue is happening with our XML Exports, attachment should be present in the export and after the…
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Hello @Libby Healy ! Yes, currently this request is closed as Won't Do . When a report reaches the status of Resolved but resolution is Won't Do, Duplicate, Timeout or similar means that Atlassian does not intend to implement this. Here is an excerpt: Work on this issue is complete. If the change has been implemented, the…
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Hello there Budy! The Companion App .EXE installer install the Companion, by default, exactly where you pointed: * EXE will install it on the %LocalAppData% folder (C:\Users\<username>\AppData\Local\atlassian-desktop-companion) While the .MSI installer points to a different location: * MSI will install the software on the…
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Great to hear that @miikhy ! Also, thank you very much for sharing the solution here with the Community.
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Hello Crystal! Thanks for getting back to us. So, looking at the screenshot you sent us, I can see that the new editing experience is not applied to your instance yet. Your instance still has the new editor listed as an option under the templates which is why it is not applicable to all pages yet. Here is an excerpt from…
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Hello there Annabel! I am not really familiar with Snagit and what it does. However, I can tell you that Macros do have different views. As an example we have HTML Macro. Here we have it in Edit Mode: And here we have it in View Mode: If SnagIt is a macro, this is most likely the case. As next steps, please let us know: *…
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Hello there Timo! As I understand, you need to extract some specific data from your Confluence Cloud Instance. However, documentation you found was not enough to move forward with the effort. For this objective, we can start by looking here: * REST API examples Also, since the deployment of GDPR compliant measures…
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Hello there Chrishanditya! Looking at this behaviour, there is a chance that you are affected by the issue reported here: * System Error shown when clicking "download all" if a file name contains some characters As a first test, I would recommend you to rename files with special characters. This is suggested as a…
