Diego_88dj6o Atlassian Team

Hello there! Thanks for sharing here with the Community. As I understand, you are having problems while adding users to groups. This could be caused by many factors. It seems that this issue appeared right after the backup restore from another instance. Also, this error is usually related to instances with LDAP…

Hello there! You instance should work with the collation available. Our documentation needs an update and it has already been reported: CONFSERVER-57749 | Correct encoding requirements for Windows users on installation with PostgreSQL According to PostgreSQL documentation, UTF-8 encoding can be used with any locale. So you…

Hello there! Thanks for coming up to Community and sharing your situation with us. Looking at the logs you sent us, I can not pinpoint exactly what is happening. We have a similar situation related to MySQL. You can take a look here: Can't create XML backup due to backupEntities Couldn't backup database data Could you…

Hello there! As I understand, the page was restricted after you published it, right? If that is the case then, yes. Notifications should have been sent for people watching the content. You can check a little more information about notifications here Anh: Notifications - Confluence Cloud Email Notifications - Confluence…

Hello there! As I understand, the main need is to add labels to specific parts of the content within Confluence. Is that correct? It looks like we need a better way of dealing with labels and creating a "database" of those for reference. For short, better organization. Currently, this feature is not available for…

Hello there! Gail, having your mention on a template (assuming the user does not remove it before publishing) should send you a Workbox notification and an email. I have tested this on a space on my local Confluence instance and works as expected. If you insert the mention like for yourself, it should insert the mention…

Hello there! There are some procedures you can look into. Here it goes: Based on your symptoms, it sounds like your instance might be affected by an opportunistic attack against the CVE-2019-3396 Widget Connector vulnerability from March 20th (see Confluence Security Advisory - 2019-03-20). We've seen an infection going…

Hello there! Thanks for providing your logs. As I understand, your application tries to come up and is killed right after. Is that correct? Based on your symptoms, it sounds like your instance might be affected by an opportunistic attack against the CVE-2019-3396 Widget Connector vulnerability from March 20th (see…

Hello there Robert! As I understand your issue, the blueprints page changes to the Global Templates page after save and the edit is applied instance wide, instead of Space Specific. Is that correct? This is indeed a strange behaviour. There seems to be no user error, following the described path (Space Settings > Content…

Hello there Daniel! As I understand, the Markup tool is not working as expected. Is that correct? So, it is unlikely that this is caused by a pop-up blocker. The macro brings a dialog within the editor itself, not into another browser window. Can you check for us if this happens in your browser incognito mode? We can try…

Hello there! Trudy, as I understand you are still able to mention users who are no longer part of Confluence. Is that correct? If this is the case, the issue could be related to browser cache! With this in mind, you can try this: * Open your browser in incognito mode * Login as your Confluence users * Create a new page *…

Hello there! Liz, as I understand, you need to install the Companion app but Windows throws an error when you try to do so. Is that correct? You could try the Windows .msi installer, as explained here: Install the Companion app via Microsoft Installer (MSI) Further, if you are not the system admin, you might need to ask…

Hello there! Hey Xavier, thanks for sharing with the Community. The page you linked us to is part of the Atlassian Design Guidelines. Here is the root page for that: Design, develop, and deliver As of today, Confluence Cloud does not support theming natively. As seen here: Atlassian Cloud vs Server - Functional Differences…

Hello there! As I understand, attachment upload is not working as expected with your Confluence instance.Is that correct Antony? Thanks for sharing part of your code with us! However, we still need to look into the cURL string you are sending to Connie. It should look like this: curl -D- -u admin:admin -X POST -H…

Hello there Hermes! Thanks for reaching out. As I understand, you are having problems with email notifications from Blogposts, is that correct? I have tried the procedure on my local Confluence instance and it performed as expected. When content was changed in a blog post and the user was watching the content the user was…

Hello there! Currently Confluence server has some basic reporting capabilities. You can check our documentation on that here: Viewing Site Statistics Confluence can out-of-the-box report on these statistics: * Viewing * Editing * Most popular spaces * Most active spaces * Most active users You can also use the Google…

Hello there! Brian, you should be able to type / in your editor and search for the desired macro. The interaction looks like this: * Create a new page * Type the / symbol * This should come up:* * Type the macro name * Select the desired macro We also have the option to insert via the toolbar at the top: * Create a new…

Hey, hello there! Great to have you here in the Community. So, as I understand Andrew all links with Cyrillic characters are broken after some time in Confluence. Is that correct? This behaviour is indeed similar to the one described under Links to attachments and pages that contains non-latin characters are randomly…

Hello there! So, Birgit, as I understand your Confluence went down with no changes to it's environment. Is that correct? Could you check if a few thing for us? * Does your instance keep running normally after you restart it? * Is CPU usage high in your server? * Was some kind of new application installed to your instance?…

Hello there! As I understand, you had problems while upgrading from 5.5.4 to our latest, 6.15.2. Is that correct? There are a few things I would like to address first. Here they are: * Always backup your database before upgrading * Backup your <confluence-home> and <confluence-install> folders * Always check the newer…

Hello there! So Rob, as of today the use of Clustered databases is not listed as supported for Confluence. As long as the failover is transparent to Confluence, this situation should not happen. Further, you can check this suggestions that tackles exactly this: CONFSERVER-20277 | Officially Support Clustered Database for…

Hello there! This issue can be caused by a number of factors, one of them being browser add-ons. So, the first thing we could try is to check if this works with no browser plugins enabled. Secondly, we can try and check if this is not being caused by a third-party plugin for Connie. For this, we can follow like: * Click…

Hello there! Yes, Confluence is supported on Android devices. Both Cloud and Server have apps for iOS and Android: Confluence - Mobile App Also, there is a little more information about both Confluence Server and Cloud mobile version: Confluence Server - Mobile Confluence Cloud - Mobile Also, you should be able to access…

Hello there! Sam, you surely can. You can define some dimensions for your iFrame windows and define it as non-scrollable. This is how I would do it: * Insert an HTML Macro in the desired page * Go grab the link to the desired page* For this example I used this:…

Hello there! Currently, the design languages for both environments are a bit different. In Cloud we have Atlassian Design Guidelines 3 (ADG3). You can check a little more information here: Atlassian cloud design And here we have the guidelines for server: Atlassian server design Currently, there is no unified instruction…

Hello there James! Welcome to Community then. Always nice to have new users around. So, for you to use Connie as a Knowledge Base you can start by taking a look here: Use Confluence as a Knowledge Base | Confluence Cloud So, could you clarify what exactly happens when you try to use your Confluence as a Knowledge Base? Is…

Hey there Robert! Maybe try posting your thread on their issue is a good idea. Regarding options to this macro. We do have some plugins that may do what you need. You can check them here: Include Content by Keysight Technologies projectdoc Toolbox for Confluence by smartics Linchpin Personalized Content by //SEIBERT/MEDIA…

Hey there Mike! So, alright. This issue could be caused by incorrect permissions being set on a Confluence folder. I would start by checking the permissions on the Felix folder, under <confluence-home>/osgi-plugins-cache/ . Be sure that the user who is running Confluence has enough permissions on this folder. The needed…

Hey there! Great to know that you solved the issue! I was a little late to reply here but thankfully everything is ok. Thanks for sharing your Connie version. With this information I can recommend you to upgrade your instance to at least 6.12.4. This is due to these two CVEs: Confluence Security Advisory - 2019-03-20 |…

Thanks you for taking part on this Xolani! If you ever need something again, let Community know.