Comments
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Hello @Remco Bakx ! Thanks for keeping the thread alive. I just received your notification on this thread. I believe that you are running Confluence 7.6.1, is that correct? There are still some questions that we need to go over to keep going. Here we go: * Which version of Jira Service Desk are you running? * Is the…
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Thanks for getting back to me @Mal MacDonnell ! Interesting results. As I understand, Confluence does work in Chrome and also Internet Explorer 11, which is not supported. May I ask which version of Edge are you using? I currently use Microsoft Edge Version 84.0.522.52 on macOS 10.15.6 and it works as expected. I reached…
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Great! Thanks for taking part in this. Come share with us again in the future.
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Hello @Bahman Sharzad ! As I understand, you need to login to Confluence with users from an external user directory. For users to be able to login to Confluence we need to give them the correct permissions within Confluence itself. You can check our documentation about it here: * [Confluence Server] Manage Users If you…
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Hello @Laura Rillera ! As I understand, SVG files are not displayed correctly after a random number of days, even when they previously worked as expected. Currently, this behavior is being tackled under this report: * [Confluence Cloud] Embedding of SVG One of our Product Managers did send a message there recently! I would…
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Hello @vitanetworks ! As I understand you need to deactivate the gathering of usage date in Confluence. Currently, there is no “easy” way to remove the Analytics Plugin. The procedure you finished keeps Confluence from sending Analytic data do Atlassian. What it does not is completely disable the gathering of data. What…
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Thanks for sharing more details about your situation @Ross McDermott . As I see, you are using Page Properties macros that contain the same Key for the values (A, B, and C). While our documentation does not say something about this: * [Confluence Cloud] Insert the page properties macro * [Confluence Cloud] Insert the page…
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Hello @Andrew Jocelyn ! I believe that you could try reaching to our support team here: Atlassian Cloud Support They will be able to assist you with this situation since this requires more detailed access to your instance. Let us hear from you!
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Hi again! Since those are two different platforms, you will need to raise your question there @Denis Ostapenko . Let us hear from you!
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Hello @Jesse Fowlke ! As I understand, a previously working Confluence instance is now not accessible. This behavior can indicate a number of things. But major part of them can only be uncovered by looking at the instance logs. However, there are a few things we can try before going into the logs. Here we go: * Try…
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Hello @Remco Bakx ! As I understand, your unlicensed users from Jira Service Desk as unable to use the “Download All” feature that exists in the attachments page. With this behavior in mind, I want to check if we are talking about our Cloud or Server platform. I ask this because this is a known issue for the Cloud platform…
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Hello @Denis Ostapenko ! As I understand, you need some guidance on how the development of macros and usage of “UX real estate” can be done in Confluence. As @repi explained, there are some differences between Server and Cloud development. If you need more insight than that, I believe that your chances of getting it from…
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Hello @Max Sudik ! As I understand, the behavior of searches with the usage of wildcards do not behave as expected. Since I was able to reliably replicate the behavior you described, I went on to check if bug reports about this existed. I was able to find this that was raised pretty recently: * [Confluence Cloud] The…
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Hello @Irina ! As I understand, you need to embed Confluence page excerpts in Jira tickets. Currently As you said, the Anchor macro has been removed from Confluence. However, we can still redirect to specific parts of the text by using Linkable Headings. Linkable Headings are the headings created by Confluence when you…
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Hello @Ana-Maria Erascu ! As I understand, you need to search for Jira Service Desk articles directly from Confluence interface. Currently, this is not possible to achieve with the Livesearch macro. The macro functionality is limited to Confluence itself. You can take a look at the macro documentation here: * [Confluence…
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Hello @Ashley Renlund ! As I understand, when you use Template variables in your templates, editing pages created with the template become impossible. I tried to replicate the same behavior but was unable to. When I use template variables, the first thing that Confluence asks from me is that the variables need to be…
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Hello @Tony Montana ! As I understand, you need to use TLS 1.2 with Confluence. Currently, this is not the default for Confluence when setting the mail server. However, we should be able to enforce the usage of version 1.2. You can take a look on how to do so here, under this Suggestion: * [Confluence Server] Enforce TLS…
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Hello @Mal MacDonnell ! As I understand, your Confluence site does not load as expected after you created it. I created a new test site to check if this behavior affected a broader range of sites but it loaded normally. I also checked our incident history but found nothing when looking at the date when you raised the…
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Hello @Andrew Jocelyn ! As I understand, the breadcrumbs is not correctly displayed in your pages. With this behavior in mind, I would like to ask you some questions. Here we go: * Are the affected pages within the same space? * Are pages from different spaces also affected? * Were the affected pages imported into your…
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Hello @Дарья Сергеева ! As I understand, you need the ability to create inline comments with the Mobile app. Currently, this is not possible. However, I do encourage you to take a look here in this thread: * [Atlassian Community] Support for inline comments on mobile and tablet Let us hear from you! Edit: You can also…
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Hello @Robbie Trim ! As I understand, you need to copy pages and also their children. As of today, this feature is not available for the Cloud platform. The copy action only copies the current page. Here is an excerpt from the documentation for Confluence Cloud: This method of copying a page doesn't copy the child pages.…
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Hello @Ashley Renlund ! As I understand, you need to display more detailed progress of your epics within Confluence. Currently, there is no native macro that allows us to achieve this. The closes to it we have is the Jira Issues macro. Which, as you said, only displays the “final” status (Done, To Do, In Progress, etc.). I…
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Hello @Heather English ! As I understand, downloading the latest version of a PDF file ends up transferring the wrong version of the file during the download. With this behavior in mind, I tried to replicate these PDF files: Version One: Version Two: After I uploaded the second file so version 2 of the attachment is…
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Great to know that this solution works for you @Eve Anijärv !
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Hello @Kri Dontje ! As I understand, using the Page Properties Report macro does not work as expected when displaying contents based on labels. I tried to replicate this outcome by doing the following: * Created a page * Placed a Page Properties macro * Published the page * Added the label called “label” to the page *…
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Hello @Carlos Silva ! As I understand, you need to access some statistic data from Questions for Confluence but the option is not available. Looking at the Server version of the documentation about Questions for Confluence, we can see that this feature should be readily available: * [Questions for Confluence – Server]…
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Hello @Abhishek Kumar ! As I understand, you need to create tables via REST API using Markdown and then control the width of the columns themselves. You should be able to do so by using an HTML block within the markdown. Here is some explanation about this element from the Markdown documentation page: * [CommonMark]…
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Hello @Amelie ! As I understand, the Office Excel macro does not work as expected and some options are not present when compared with the Server version of the macro. I would like to first address the “a lot of the options are missing”. When we look into the Server documentation for the macro, those options are indeed…
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Hello @Maxim_Krioukov ! As I understand, you need to export solely the Page Tree structure from all spaces within your Confluence site. What I can tell is that Confluence does not have this feature. Also, the Page Tree macro is not rendered during an Export to PDF or Word: * [Confluence Cloud] Include the Page Tree macro…
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Hello @Eve Anijärv ! As I understand, you need to assign a single task item to multiple people. Currently, this is not possible on a name by name basis. What we need to do is use a Team for this objective. The proposed approach is this: * Go into your Confluence Site * Click the “People” tab at the top * Click “+ Start a…
