Dzmitry Hryb [Deviniti] Atlassian Partner

Hello Ivan, If you work with two different companies, you should be using two different Jira instances for each of them, and therefore you can be logged into both simultaneously from different accounts. Is it the case?

Hello, Instead of Power-Ups, you could try an app for Jira that can do the sync in any direction you'd like to - from Jira to Trello, from Trello to Jira or both. This is very flexible, allows to sync not only statuses, but whole issues! And no one is to worry about another account in a program that one doesn't use :)…

There are very good options presented. I'll drop some more, if you don't mind :) * Assigning issues to teams As @Jack Brickey mentioned, the queues in JSD are available for all the team members, so there's no direct need to do that. Regarding that your company is rather large, there should be tons of queues on the Service…

Hello Kai, Thank you for your question. It took some time for us to check it (sorry about that), but I'm happy to inform you that the new version of the app will solve the problem you described. We're already testing it right now, so we'll release during this week. If the update doesn't solve your case, or you have…

I'm happy to hear this! :) You can still contact me for general info on the app, and if something doesn't work the way you expected, please drop a line at contact@intenso.support, and we'll help you ASAP.

If you don't mind experimenting with apps a bit, you could try Issue Templates - it does the thing that you described, and much more in addition. The app is compatible with both Server and Cloud, and there's a 1-month free trial to test it and see if it suits you. Here's the webinar I hosted last month which shows Issue…

For more technical info, visit user documentation on the app: https://intenso.atlassian.net/wiki/spaces/PP/overview

Here's the new documentation for the Dynamic Forms feature in Extension for JSD: https://intenso.support/addon/server/extension/latest/dynamic-forms/ If you don't find an answer there, drop a line at contact@intenso.support, and we'll try to help you ASAP :)

You could also try the Issue Sync app - it does exactly what you want, and it can sync between Server and Cloud, if you need it. I'm one of the folks behind this app, so write me back, and I'll tell you more about it :)

Until Atlassian release multilingual Service Desk support for Server, IMO the best way to handle this is the Translation for JSD app. With its help, you can have one Customer Portal in any amount of supported languages and make additional translations for your custom fields, which can be cross-project if you need it :)

If I'm not mistaken, you're using Issue Templates - that's why @Alexey Matveevand @Nic Brough -Adaptavist- were a bit confused :) The error message that you've attached was related to a bug, when more than one app's post function were stacked and conflicted with themselves. This has been fixed recently - simply update the…

You could try going with the Task issue type for the issues that are divided into sub-tasks. In such a setup, you would have a Story with Tasks linked to it, which in their turn would have Sub-tasks - this is a much more transparent structure, IMO. Another way to handle this is to treat your Story as an Epic - then the…