Alexey Matveev Expert

Hello, You should enable the incoming mail logging and have a look at the logs. You can find more info here: https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

Hello, b) is not possible. a) possible but awkward. You would need to write as many JQL queries as the number of initiatives. It makes this solution too hard to maintain.

Hello, Could you give more details what is the Reassign issue dialog. Screenshot would be great!

You are most welcome!

Hello, What is IDEA? is it an issue type? If so, use the move option. You can write more about the Move option here: https://confluence.atlassian.com/jirasoftwarecloud/moving-an-issue-902499026.html

I am not sure about the plans. I think these two menu options must be merged some day.

Hello, This configuration is the new New Issue View. Actually it is long awaited feature. Because before this feature the New Issue View could not be set up and I had to use the old issue view. Screens are for the old issue view. Issue Layout for the new issue view.

It actually does not matter from which scheme to begin. You can begin with any scheme you like :)

You need the modify reporter permission. Project Settings -> Permissions

Hello, What do you mean by owner? is it the reporter or the assignee of an issue? You can bulk edit issues to change multiple issues at the same time. You can find more info about Bulk Edit here: https://confluence.atlassian.com/jiracoreserver073/editing-multiple-issues-at-the-same-time-861257342.html

Ah, I see. If you do not want to upgrade, then do not upgrade. Just 7.13.0 is the latest version and 7.6.10 is a bit outdated.

I am not sure what you mean by core and server versions. I am saying that you can not install Jira Software 7.13.0 on Jira Core 7.6.10. You need to upgrade Jira Core to 7.13.0 as well.

Hello, There is the Issue Updated event. You can have a look at my screenshot:

Hello, The problem is that you can not just update the Jira Software application. You should also update the Jira Core application. You can find more info on how to update correctly here: https://confluence.atlassian.com/ug/best-practices-guide-for-upgrading-jira-software-server-933696757.html Basically, you would need to…

Hello, You can use the bulk edit feature. Select all issues with the normal priority: priority = Normal And bulk edit the priority field to minor. You can find more info about bulk edit here: https://confluence.atlassian.com/jiracoreserver073/editing-multiple-issues-at-the-same-time-861257342.html 

Or try to create a new project and have a look if this setting is there.

It is a new feature, I guess it was not rolled yet to your instance. Maybe it will be rolled later.

Hello, You can find it in your Cloud only for classic projects. Here is my screen:

And Happy New Year :)

Merry Christmas!!!!

Hello, If you mean the new issue view in Jira Cloud then you should switch the comment tab to the history tab:

If you have access to Jira then you can backup the database. Go to cog wheel -> system -> backup system. A backup file will be created in jira_home/export folder. It is the backup of the database. You can restore it in cog wheel -> system -> restore system.

Hello, If you can not install any add-ons, then your suggestion is correct. You would need to export data to csv and import it to a system, which can read csv and do the visualization, which is required by you.

Hello, I have not seen info. which would be complete about data in the database. But basically if you do a backup, you have to backup the Jira folder on your server and the Jira database. 

Hello, Go to board settings -> columns and map required statuses to required columns. You can also rename column names to make them look like your statuses.

Hello, Make sure that the filter for you board selects issues, which are in the future sprint. You can find the filter in the board settings -> general tab.

Hello, It is impossible to create a sprint for a Kanban board. You should create a scrum board.

And yes, you would need the browse issues permission as @Taranjeet Singh mentioned.

Hello, Go to Issues -> Search Issues and select all issues from the required project. Also you can add filter these issues by issue type. JQL query would look like this: project = yourproject and issuetype = Story

Hello, Are you sure you did for next-gen projects. As far as I know you add issues to epcis in boards.