Alexey Matveev Expert

Hello, Go to Applications -> Application access and you will see all groups, which users are Agents under the Service Desk option.

Hello, Could you open a ticket at our support portal? https://jira.cprime.io/servicedesk/customer/portal/2/user/login?destination=portal%2F2

Hello, Open the issue and have a look at the history tab.

Hello, You would need a plugin for it. Have a look at the Issue Matrix add-on: https://marketplace.atlassian.com/apps/1212709/issue-matrix?hosting=server&tab=overview

Hello, Go to board settings -> swimlanes and create swimlanes based on JQL queries. For example, to get all issues with due date within 2 monthes would be due > -8w You can read more about swimlanes here: https://confluence.atlassian.com/jirasoftwarecloud/configuring-swimlanes-764478010.html

Hello, Open a board with this epic and in the epic panel you will see the sum of story points:

There is no easy way. Even the Jira Cloud backup does not contain all data from Jira plugins. You should use Rest Api of these plugins. If you want a ready made solution, have a look at the eazybi plugin: https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

Hello, You can use Jira Cloud Rest Api to dump issue data: https://developer.atlassian.com/cloud/jira/platform/rest/v3/?utm_source=%2Fcloud%2Fjira%2Fplatform%2Frest%2F&utm_medium=302#api-api-3-search-get

It looks correct to me. Try to remove the part with double quotes and see if it works.

How do you execute this REST call? From which program? Moreover with assignee it should be assignee = name

Hello, From what plugin is the Team field? If from the Tempo plugin then you could use a JQL like this: assignee in team("Team Tango")

Hello, Have a look at this plugin:https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

Hello, Your JQL query should look like this: search?jql=project%3DProjectKey%20and%20fixversions%3D%22march release%22&maxResults=10

Hello, I think you would need a plugin for it. You could use the Power Scripts add-on: https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview You could develop a listener for the Work logged on issue event. Check the logged time and send a email, if necessary.

I am not sure why your condition fails with the ScriptRunner add-on. It should work. I believe that in Power Scripts it should work too.

I feel like it as the browser issue.

Hello, What do you mean that a user can not search in Jira? The user can not see results in the Issue Navigator? Where does the user try to search? Is there an error or just a message no results?

I think something is wrong with passing parameters with curl. Here is my example, which works curl -i -u sysadmin:sysadmin -X PUT http://localhost:8081/rest/api/2/user/?username=user1 -H "Content-Type:application/json" --data '{"name": "user"}'

Hello, It must be rest/api/2/project https://docs.atlassian.com/software/jira/docs/api/REST/7.12.0/?_ga=2.36853728.1513002746.1547637396-1149622764.1547637396 You work from Jira Server, not Cloud

Hello, Try to use the Notification Helper to find out if an email should be sent to users (System-> Notification Helper): https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html

Hello, In next-gen projects you can run only one sprint at a time.

Did you fix it with the Power Scripts add-on or hiding the escalate transition from the portal?

Hello, Issue do not belong to a Kanban board. Issues belong to a project. Boards just select issues by a JQL filter defined for the board. Just change the JQL of the filter defined for the new Project Kanban board and you will see your issues. If you want your issues to change the project, then you can bulk move issues to…

Hello, What type are they? If they of Jira Software type, then just create a scrum board and you will be able to use the board with the project. 

Hello, You would need a plugin to use a field, which would take data from a database table. For example, you could use the Power Database Fields Pro add-on: https://marketplace.atlassian.com/apps/1210749/power-custom-fields-premium-pro?hosting=server&tab=overview

Were you able to fix it?

You can. Why not? :)

Kindly open a ticket in our service desk portal: https://jira.cprime.io/servicedesk/customer/portal/2/user/login?destination=portal%2F2 The Service Desk will be able to see the logs from your Cloud Instance.

I think you mean this one: https://community.atlassian.com/t5/Jira-questions/I-don-t-want-customers-to-escalate-tickets/qaq-p/627207

Hello, Do you meant that users can execute the Escalate transition for the tickets which they created? If so then you would need a plugin. You could use the Power Scripts add-on: https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation?hosting=cloud&tab=overview You could create a condition like…