Alexey Matveev Expert

You can not view a custom field in the view issue screen, if this value does not have a value. You can not change it.

Hello, Could you make sure that the users, who can not create a project, have the Administer Jira global permission?

Hello, You can find this info in release notes for these products: https://confluence.atlassian.com/jirasoftware/jira-software-release-notes-776821069.html https://confluence.atlassian.com/servicedesk/jira-service-desk-release-notes-780083086.html https://confluence.atlassian.com/doc/confluence-release-notes-327.html

Thank you for your input!

Hello, Out of the box you can use csv export/import feature. Export all issues to a csv file and then import this file to another instance.

Hello, Do you mean that you have Jira Service Desk? By default customers can see only requests, where they are reporters in the portal.

Hello, If you are on Server or Data Center, you could use an add-on such as Power Custom Fields Premium or ScriptRunner. With these plugins you can create your own custom field, which would return the value of the last comment. If you want to use the Power Custom Fields Premium add-on, then the code for the custom field…

Hello, You can not do it out of the box. You would need a plugin for it. For example, you could use JETI or JEMH add-ons. Also you could use the Power Scripts add-on. If you want to use the Power Scripts add-on, you could create your own mail handler with any logic you want. You can find more info here:…

Hello, As far as I understand your question. The users have a Jira Core license on a different server from Jira Service Desk, that is why these users can not access the Service Desk instance. These users need to have a valid license on the Jira Service Desk server.

Though I think it will not help. As long as history exists for this issue, you will see the sprint on both boards.

Hello, Try to update the original board of the sprint with this Rest Api method: https://developer.atlassian.com/cloud/jira/software/rest/#api-rest-agile-1-0-sprint-sprintId-put

Hello, It is not available yet in next-gen projects. You can have a look at the ticket here: https://jira.atlassian.com/browse/JSWCLOUD-17198

Hello, You should go to the project settings of the Service Desk field. Find the request type for which you have the error and correct the default values for hidden fields. You can find more info here: https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html Go to the hidden…

Hello, You need to install 2 Jira Server instances. Move your Cloud instances there. Use such tools as Project Configurator or Configuration Manager to merge your Server instances and then restore the merged backup to Cloud

Hello, Make sure that the Done column is the most right column in your board.

Hello, Could you provide a screenshot, where you can not see the Create Sprint button?

Hello, You have a tag Atlassian Cloud, but your question is about a self-run server. If you have a self-run server, then you do not need users to have Atlassian accounts. You can create a local user. You can find more info here: https://confluence.atlassian.com/adminjiraserver076/create-edit-or-remove-a-user-945110973.html…

Hello, You can setup Jira Data Center, in this case you can reindex Jìra node by node. Reindex usually is done after major changes: https://confluence.atlassian.com/adminjiraserver074/re-indexing-after-major-configuration-changes-881684033.html If you have not done major changes, then you should not reindex Jira. I guess,…

Hello, Are you on Cloud or Server? If you are on Cloud, I guess, you have either a business project or a next-gen projects. Boards in these projects do not have board settings.

Just to say, that it is possible to do it. You can make your own app and share it.

Hello, You can join multiple statuses in Jira into one status, which is available for customer in the portal. You can find more info here: https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html Go to the Customize the workflow statuses for a request type part

I am not sure how to answer this question, but it is like this for classic projects. That is why next generation projects were introduced. But next generation projects are available only on Cloud.

Hello, If you are on Jira server, then you should be a Jira administrator and you can create a project with sample data. If on Cloud, then you can not create a project with data.

))))))

Hello, If you use Jira Server / Data Center, then you need to be a Jira administrator to create a project. If you use Jira Cloud, then non Jira administrator users can create next generation projects. To create a classic project still needs the Jira administrator permission.

Hello, The resolved data equals to the date, when you set the Resolution field for the issue. You can not modify this field. 

You can find here, how to import attachments https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html

So you exported all isseus to a csv file and then imported this csv file to another instance? It means that the history was not exported and imported and your activity gadget will not have all the issue history. Also comments should have been imported. Check your csv file, if you can see comments there. Also check logs…

By activity I meant this part: Comments tab in the Issue View should work fine. Yes, you need to tell how you did migration.

Hello, I also the same problem. I did not find any solution to it.