Alexey Matveev Expert

Hello, You have Jira Service Desk that is why there are two places where you can configure incoming mail. 1. You can configure it in a service desk project. Look here for more information: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html 2. You can configure a mail handler in…

Hello, Kindly go to boards then choose your board and choose board->configure. On the General tab you will see the filter on which the board is set up. What is in the filter?

If you have questions about security groups, just ask

Hello, Am I right that number 2 and 3 actually contradict each other? You could use security schemes for number 3

Hello, Kindly read the following article https://confluence.atlassian.com/jirakb/how-to-restrict-log-work-on-a-specific-status-834225982.html

Hello, Customers do not need a license. You can have them as many as you want. You can read more here https://www.atlassian.com/software/jira/service-desk/pricing/variants/variant-0?tab=host-in-the-cloud

Or you can just click Script Console and you will be able to get WebSudo back after providing your password.

Hello, Read this thread. It is still applicable. https://community.atlassian.com/t5/Jira-questions/Sum-Story-Points-to-Epic/qaq-p/355859

Yes, it is possible if you have a plugin like Adaptivist Scriptrunner or similair. In Scriptrunner you could create a scripted field which would make the calculations.

Hello, Kindly follow the guide how to see the log for the automation rule, then if you can not figure out the meaning of the error, provide it here https://confluence.atlassian.com/servicedeskcloud/blog/2016/10/debug-automation-rules-using-the-log

Hello, Admin permissions are given in the global permissions. Grant this role Jira System Administrators and Jira Administrators permissions. You can read more about global permissions here: https://confluence.atlassian.com/adminjiraserver071/managing-global-permissions-802592439.html

Yes, You define one field and then you define parent values and child values. When you put the field in the screen, there will be two select fields.

Hello, You should use cascading select custom field for this functionality. 

that would be the screenshot

Try to use POST /rest/auth/1/session and see if you are successfully connected

And @Jack Brickey is right. Jira Super admin can give himself any permission in Jira.

I am not familiar much with php, but Atlassian usually returns JSON as a response. You need to print it to console. I could give you an example in Java but I guess it will not make sense.

Ok, Then for the management it is simple. Just give them the necessary permissions in the project scheme. If you want a user to see, create, edit (and so on) issues assigned to the user then grant the necessary permission to the current assignee. When you add permission you are not limited to users, groups or roles, you…

JSESSIONID received after connection. You can not get it if you are not connected

Are you sure that response message is empty? What is response status?

Yes, you can join It would be like this assignee= currentUser() and ((issuetype != "Story" and status != Closed) OR (issuetype = "Story" ))

Hello, For the first one you should not grant any permissions to JIRA super admin in the project permission scheme. In this case the Jira super user will not be able to see issues in the project. But it does not mean that he can not add himself there. He can. What the management should do in Jira? What permissions do they…

Hello, I am not sure that I understood your second requirement For the frist one it would be assignee= currentUser() and status != Closed For the second one issuetype = "Story" and assignee = currentUser()

try this one https://developer.atlassian.com/jiradev/jira-apis/about-the-jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-cookie-based-authentication In short you would need to do the following: 1. Connect to Jira and get the cookie: curl -X POST \ http://jira.example.com:8090/jira/rest/auth/1/session \ -H…

If you mean by access the user abiltiy to see issues in a project, then you should make sure that the user does not have browse projects permission for all the projects where the user is not supposed to see issues. He does not have to be in a role or a group to which the permission is granted. More about project permission…

Hello, I think you can not do it out of the box. But if you have Adaptivist Scriptrunner plugin, you could develop a behavour. You would need to write some code in groovy/java You can read more about behavours here: https://scriptrunner.adaptavist.com/4.3.1/jira/behaviours-overview.html

Hello, You need to add a validator to the transitions which going out from the status "in work". You can read more here https://confluence.atlassian.com/jirakb/how-to-make-jira-applications-fields-required-in-a-workflow-transition-691011903.html Also you need to install Jira suite utilities plugin

Hello, You should get a developer license for the test environment. Go to your Atlassian account and choose Developer License link. You can find more information here https://confluence.atlassian.com/jirakb/how-to-get-a-jira-developer-license-744526918.html It will work just fine with the developer license. You will have…

Hello, Are you sure that the user from LDAP has permissions to create an issue it the project? I usually experiment with REST API Browser plugin first. You can login under the user from LDAP to Jira and try to execute same request using the plugin. If everything is fine, then the problem is in your code. If not, then there…

Then you can be sure for 7.4.2 - 7.5.8. For 7.3.0 I would ask the developer. You can always create a ticket in their incident system.