Alexey Matveev Expert

Hello, The user would have only one login for Jira Software and Jira Service Desk.

After you create an issue collector you can see the javascript code. You can modify it as much as you want.

Issue Collector is just a javascript program. You can add there anything you want.

Hello, While creating an issue collector choose the Custom option in Issue Collector Form:

Hello, It is not a bug. It is a feature. You should add the OR condition

Hello, Is it Jira Cloud or Server? What error do you have?

Hello, You would need to open all integrations and change the old api token to the new one.

You are most welcome!

You can write a JQL query like this: resolution is empty and created < -7d It will show all tickets, which are unresolved for 7 days and earlier 

Hello, Jira core is enough to have this feature. It means that if you buy Jira core license, then you will be able to use the Issue Collector feature

Hello, You would need to define what is a new ticket and what is an old ticket.

Jira can not colour items out of the box. 

Do you mean that you just updated from 7.6.1 and provided the same license as it was on 7.6.1?

Hello, I believe that you have an add-on. which does it. Find this add-on and change the settings of the add-on

Hello, Is it a new server or you updated your license? it happens if you had a data center license on your server and then you updated to a server license.

Hello, 1. You should try first on a test project. I believe that you will not loose attachments and comments. These are just count fields 2. You can later update the fields for epics either manually or programmatically.

I believe, that it is not possible without a script.

It is impossible to do it in Cloud currently. Unless Atlassian wants it, it will never be possible

Hello, You would need to use tools for connecting to your database. You can not do it in Jira out of the box. Or you can install the following app: https://marketplace.atlassian.com/apps/1212248/home-directory-and-db-browser-for-jira/version-history

Hello, Project admins are limited in editing workflows. The workflow must not be used in other projects and they can only add existing statuses.

Hello, You should modify the workflow for the issue type. the first status should be Selected for Development. If you want some tickets to move to backlog and some to selected for development, then you would need an app for it. There are multiple apps available: Power Scripts, ScriptRunner, Automation for Jira, Jira…

Hello, You would need to create your own custom validator. There are multiple apps available: Power Scripts, ScriptRunner, Groovioli, MyGroovy. If you want to use the Power Scripts app, you validator would look like this: if (#{Market Field Name} == "Australia" and usersInGroups({"australia-group"})) { return true; }…

Hello, I have a question. Suppose, I move Jira and Confluence from Server to Cloud. I have a Confluence Space, with a Jira filter macro, which linked to my current Jira Server instance. When I move this space to Confluence Cloud, I believe this Jira filter macro will still reference the old Jira Server, not the new Jira…

You can not export data from charts, reports, if this feature is not provided by developers. If there is not button like export in a report or chart, then you can not export it.

Hello, Assignee and Reporter must be users in Jira. You can not change it. If you want to put users, who are not in Jira, then you can add a text field to the ticket and add your custom users there.

Hello, You can find how to export search results here: https://confluence.atlassian.com/jiracorecloud/working-with-search-results-765593781.html

1. You should use the search rest api: https://developer.atlassian.com/cloud/jira/platform/rest/v3/?utm_source=%2Fcloud%2Fjira%2Fplatform%2Frest%2F&utm_medium=302#api-rest-api-3-search-get 2. You should provide your user name and api token as a basic authorization:…

Hello, You need to provide user name and api token. Api token goes instead of your user password. https://confluence.atlassian.com/cloud/api-tokens-938839638.html

Hello, What kind of scripts do you want to run? What must the script do?

Hello, If you open your service desk project and go to Automation, then you will see there a preset, called Comment reopens issue. You can use it,