Alexey Matveev Expert

Hello, What do you mean by responded? If you mean that it was commented by your agents, then you should use an add-on like ScriptRunner. In ScriptRunner you can use the commented function https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_commented

If you want to make a rest call, you would need to develop your own solution. You either make two Rest Calls and use out of the box Rest Api, or you develop your custom Rest Endpoint.

Hello, You need to go to the project settings and open the Fields tab. Then open the field configuration in the edit mode, find the Component Field and make the field visible. Or you can just follow the links in the permission helper. Be aware that if this field configuration scheme is used by multiple projects then the…

Hello, You can do it with Jira Rest Api: https://docs.atlassian.com/software/jira/docs/api/REST/7.10.2/?_ga=2.241602498.1504307142.1529525766-978693878.1529525766#api/2/reindex

Hello, I guess, you want to change the Jira Administrator and System Administrator. These permissions are granted in the global permission scheme. Have a look what groups are defined for these permissions. Revoke the old administrator from these groups and add yourself to the groups. You can find more info about global…

Hello, Go to the board settings -> General tab. There will be the filter defined for the board. Kindly check that this filter selects your issues. Also there will be an additional filter in the same tab. Kindly also check if it selects issues.

Hello, You can have a look at the following thread: https://community.atlassian.com/t5/Questions/HTML-to-Wiki-Style-Renderer-markup/qaq-p/203748

It does not matter if you have the Portfolio plugin or not. You would need to follow the Initiative link for an initiative. Here is an example how to get a linked issue: https://community.atlassian.com/t5/Marketplace-Apps-questions/Scriptrunner-getting-linked-issues/qaq-p/715460

What information?

You can try it. You can get a trial license.

It is not possible in Cloud

I think your db is broken. Try to execute the following sql query in your database: SELECT id, fieldlayout, fieldidentifier, description, verticalposition, ishidden, isrequired, renderertype FROM jira.fieldlayoutitem where fieldidentifier = 'customfield_10810'; It will show you configuration for the field. Try to set the…

Hello, You can not do it out of the box. Kindly have a look and Power Custom Fields add-on. It is a free add-on and there is a regex field, which can accomplish your task: https://marketplace.atlassian.com/apps/1210749/power-custom-fields?hosting=server&tab=overview

Hello, I guess the problem is that the c variable is null, if there are no comments and that is why you have the error. Try to write like this: <!-- @@Formula: import com.atlassian.jira.issue.comments.CommentManager; import org.joda.time.DateTime; import org.joda.time.format.DateTimeFormatter; import…

Hello, The out of the box Labels are global. You can see this ticket: https://jira.atlassian.com/browse/JRASERVER-23656 But you can create a new custom field of the Label type and set a context to it to a certain project. I guess, in this case only labels for a certain project will be stored there. You can try.

Hello, You need to do two rest calls: 1. You create the parent issue 2. You create a child issue.

Hello, Try like this: def dropDown = getFieldById("customfield_15200") if (dropDown.getValue().toString() == "Tactical") { def ccgroup = getFieldByName("Name") def ccgroup1 = getFieldByName("Solution") def ccgroup2 = getFieldByName("Theme/s") //Group def ccgroup3 = getFieldByName("Driver Category")…

Hello, how do you check the ID of a cusotm field? You should open a link like this https://jira-host/secure/admin/ConfigureCustomField!default.jspa?customFieldId=<customfieldid> It will give you the name of the custom field. Then go to the field configuration scheme for this project and make sure that this field is not…

You should use a plugin to get a dashboard or a report from a database table. For example, this one https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

Inside a servlet you can use Jira Java Api. No need for Rest Api or something like this.

Yes, it is possible. Servlet is executed in the same Jira Context (inside Jira). It is not executed outside Jira. 

Hello, You can add a text custom field, for which you would set a value in every transition leading to the Wating for information status. The value for this field woud be the name of this transition. You can do it with the Update Issue Custom Field function. Then you should add the Value Field condition to all transitions…

What kind of calculated data? Basically, you will be able to do everything, what Jira Java Api lets you do.

Hello, It depends where you want to show your data. If you want to show them in an issue, then you need a web panel. If you want to have a different window, then you should write a servlet. Servlet is executed inside Jira, you just need to put the correct decorator in the vm or soy template.

What table did you create? A database table? 

Hello, Are you sure that your user has a Service Desk Agent license? Also look for errors in the atlassian-jira.log file

@Nic Brough -Adaptavist- is correct

Hello, If you are on Server, then you should look in the atlassisn-jira.log file for errors.

You should use the Jira Software Rest Api to work with board. Have a look at this article: https://developer.atlassian.com/cloud/jira/software/rest/#api-board-get

If you make the same query in Jira, can you see all issues? Did you setup an application link between Jira and Confluence using oauth? Do you login in Confluence under your user in Jira?