Alexey Matveev Expert

Hello, I guess, you create columns without mapped statuses, that is why your column is not shown. You should either map a status to this column or create a new status. You can create a new status if you have the Project Administrator permissions:

Hello, 1. Open the subtask, which you want to convert 2. Use the Convert to Issue option 3. Use the Convert to subtask option.

It should be like this: ("Activity Start Date" > startOfDay(-16h) and "Activity Start Date" < endOfDay(8h)) or ("Activity End Date" > startOfDay(-16h) and "Activity End Date" < endOfDay(8h))

Hello, You can remove users (groups of these users) from the Jira System administrator global permission and these users will not have the upload app button. For most users Jira administrator permission is enough, though I prefer to have as few of Jira administrators as possible.

Hello, Try a JQL query like this: ("Activity Start Date" > startOfDate(-16h) and "Activity Start Date" < endOfDate(8h)) or ("Activity End Date" > startOfDate(-16h) and "Activity End Date" < endOfDate(8h))

Hello, Try to reindex your Jira. cog item -> System -> Indexing

Hello, Kindly have a look at this KB: https://confluence.atlassian.com/jira/how-do-i-assign-issues-to-multiple-users-207489749.html?_ga=2.258554570.1513002746.1547637396-1149622764.1547637396

You are most welcome!

C:\Program Files\Atlassian\JIRA\logs is the folder for the Tomcat logs. It contains log from the Tomcat server. If you want to configure logs in this folder, you should make changes to the Tomcat server. C:\Program Files\Atlassian\Application Data\JIRA\log - is the folder for the Jira specific logs. If you have a problem…

Hello, catalina.log is a log of the tomcat server. You should look at it only if you can not find any useful info in the atlassian-jira.log file. Atlassian-jira.log file contains only messages for the Atlassian application.

Hello, Where do you take these numbers? The Trace level is lower than Debug. If I made numbers, I would do it the following way: 1. Trace 2. Debug 3. Info 4. Warn 5. Error 6. Fatal When you set a logger to a certain level, only messages with the same or higher levels will be logged. For example, if you set the INFO level,…

I see. You should go to Jira settings -> Issues -> Custom fields, find your field and choose the Configure option. You must be a Jira administrator to do this.

Hello, What do you mean by "contents of the field"?

Hello, Go to project settings -> Issue Types. You will be able to change issue types there.

Hello, I am not sure what you you mean by saying that you backed up SQL. If it is a dump of the Jira database, then restore this dump to the new server and restore the confluence-home directory. When you start your confluence, you will see a message that your license expired, but you will be able to change it to a new one.

Hello, You would need a plugin for it. There are multiple plugins in the marketplace: Power Scripts, ScriptRunner, Automation for Jira. If you want to use the Power Scripts plugin, then you could create a post function with a code like this: //Possible values: "Major", "Critical" etc. string issue_description; string[]…

It is weekend now. If you open a ticket to Atlassian today, I think they will answer you on Monday. On weekends they usually handle only critical tickets. But everything is possible.

It should work. I would contact Atlassian at https://getsupport.atlassian.com Atlassian can check your backup and try to restore it to your site.

Hello, Are you sure that your Jira is running?

So you take a backup from a Cloud instance. Which one you choose Backup for server or backup for cloud? Where do you try to restore the backup? to Jira Server or to Jira Cloud?

Hello, What access this users does not have? The user can not create a sprint? If so, then this user must have the manage sprint permission in all projects from which the issues are selected on the board (you need to examine the board's filter for it.)

Hello, The Epic key is stored in the Epic Link field. I am not sure, how you want to use the JQL, that is why I can not give you more details. But suppose you want to see the Epic key of an issue in the Issue Navigator. Then just add the Epic Link column to your search result.

Hello, In what application did you take the backup? 

Hello, Here is the link: https://marketplace.atlassian.com/apps/1014681/zephyr-for-jira-test-management?hosting=cloud&tab=overview I usually search in google. Just type zephyr jira and you get the link.

Hello, There are multiple add-ons, which can help you: Power Scripts, ScriptRunner, Automation for Jira, Workflow Toolbox, JWME. If you want to use the Power Scripts add-on, then you could create a post function with a code like this: ${Field 5} = ${Urgency} + ${Business Value} + ${Customer Impact} + ${Utility}; This post…

Atlassian actually changed it already 3 times. First it was in the Application Access, then it was moved to detail billing and now in subscriptions.

I just found it a day ago :) 

Hello, You should go to the Atlassian Marketplace and find the add-on you need. There must be the sign , that this add-on is compatible to Jira Data Center. Like this: Then push the Try it for free button and you will see a choice for which platform to download the add-on:

Hello, You can go to Jira Settings -> Billing ->Manage subscriptions

All users are not imported to you Confluence. What do you want to do with the external user management?