Alexey Matveev Expert

Hello, I believe that the issue does not have subtasks. Could you add a screenshot?

Hello, The only way to restore a ticket is from a backup. But it would erase all changes after the backup was taken. You should remove the Delete Issue permission from all users, groups and roles. Never delete tickets in Jira. Move tickets to a certain status.

Hello, I believe that you need an app like Issue History: https://marketplace.atlassian.com/apps/1211499/issue-history-collector?hosting=cloud&tab=overview

You are most welcome!

Hello, As long as you included this user to a group, which takes a Jira license, the user will take the license.

Hello, Have a look at the issue history (open issue in the issue view screen and choose the history tab). If you move an issue from one column to another a transition happens from one status to another. 

Hello, What is your database? If it is H2 db then this database allows only 1 simultaneous connection.

Hello, Jira does not have custom field level security. The only way to remove the field from the edit screen and create a transition (from any status to itself) with a screen with this field and make this field required on this transition

You can add only users, not groups.

Hello, Change the Browse projects permission for this project. Delete all grants from this permission and add the Reporter grant. In this case, the issue will be seen only by a reporter. If you want some users to see all issues, then add these users to a role in this project and also grant the Browse projects permission to…

Hello, You would need to add an organization, add all customers to this organization and set the Organization field of all tickets to this organization. 

Hello, I believe that you are talking about Business boards on Jira Cloud. if so, then Business boards are not customizable. You would need Jira Software boards.

Hello, You need to open the atlassian-jira.log file in the jira_home folder and have a look at the errors.

Hello, That is correct. It is a limitation of editing a workflow, which is linked to a project. You should copy this workflow, edit the copied workflow and associate the copied workflow to the required workflow scheme.

Hello, If you are on Cloud, you need to delete these project. If you are on Server, have a look at this question: https://community.atlassian.com/t5/Jira-questions/Can-not-create-jira-project-with-old-edited-project-key/qaq-p/77187 Basically, if you edit a project key, the old project key is still linked to this project…

Hello, The date is not known. You can not find it in public space.

Hello, XXX should be an organization name not a customer name.

Hello, If you work with next-gen boards, then it will take 14days for an issue to disappear.

Hello, Have a look at Jira Software Rest Api: https://docs.atlassian.com/jira-software/REST/7.3.1/#agile/1.0/sprint-moveIssuesToSprint

Hello, Kindly have a look at this question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-you-setup-a-test-environment-in-Jira-Cloud/qaq-p/930480 Basically you can create a dev environment and you can have only 1 user there.

Hello, Versions are not available for next-gen projects.

Hello, You can export issue to a csv file. If you want to export more than 1000 issues then follow this guide: https://confluence.atlassian.com/jirakb/export-more-than-1000-issues-to-excel-from-issue-navigator-in-jira-cloud-779160811.html

Hello, If you want to merge instances without plugins, then you would need to create all project configurations manually and then export all issues to a csv file from the Source instance and import this csv file to the Destination instance.

Hello, Tickets appear on a board if these tickets are selected by the filter of this board. You need to change the filter for the board (board settings -> General)

Hello, It is not possible out of the box. You would need an app like Power Scripts, ScriptRunner, Automation for Jira and so on. If you want to use the Power Scripts app, you can add a SIL post function with a code like this: #{Custom Field Name} = #{Custom Field Name} + " your text";

@Lea Pevzner Edit issue screen is launched when you push the Edit button. View issue screen is launched, when you view the issue.

Hello, You can not do it out of the box. You would need an app for it like Power Scripts, ScriptRunner, JQL Extensions for Jira, J-tricks and so on. If you want to use the Power Scripts app, then you could write a JQL query like this: "Epic Link" = your epic or key in subtasksOf("\"Epic Link\" = your epic ")

Hello, In Jira you have Jira System Administrator, Jira Administrator and Project Administrator. That is all you have. 

Hello, You can not do it out of the box. You would need an app like Power Scripts, ScriptRunner, JWME, Automation for Jira and so on. If you want to use the Power Scripts app, you can create a post function for the Accepted transition with a code like in this tutorial: https://confluence.cprime.io/display/SIL/createIssue

Hello, It is not possible out of the box. You would need an app like SLA PowerBox. https://marketplace.atlassian.com/apps/1215330/sla-powerbox-on-time-service-delivery