Alexey Matveev Expert

Hello, Inactive users can not login to Jira and do not count for licenses. Active users are counted for licenses. If you go to User Management, you will see there a filter, which will let you show all active or all inactive users. The filter will say: Has site access and No site access.

Hello, Could you provide your code?

Hello, It is possible out of the box only if you have Jira Service Desk. There is an option Create Linked Issue. In other cases you would need an add-on for it.

Hello, Go to User Management -> User directories. You will see the list of user directories. In order to be able to modify an Active Directory you need to connect under a user in another directory. Usually it is done by a user in the Jira Internal Directory. Jira will not let you edit an AD user directory, if you are…

Hello, You need to provide Api key instead of the password. You can get api key for your user here: https://id.atlassian.com/manage/api-tokens

Hello, Have a look at the release notes. You will see all features you will get: https://confluence.atlassian.com/jirasoftware/jira-software-release-notes-776821069.html

Hello, If a developer provided a way to export a report to a csv file, then you can do it. Unfortunately, it is not available for the sprint report.

It is a good add-on to add all kind of actions into your Jira. There are multiple cases you can use this add-on for. You can read more info here: https://confluence.cprime.io/display/TR

Hello, I believe that you would need an add-on for it Something like Power Scripts, ScriptRunner, Automation for Jira. If you want to use the Power Script add-on, the you could create a listener on the create issue event with a code like this: if (project == "TEST" and isNull(fixVersions)) { fixVersions = {"version 1"}; }…

Thank you a lot for the award!

Hello, You need to add customers as participants, not watchers.

You need to create a new next gen project and choose Service Desk template. There will be 3 templates: Scrum, Kanban, Service Desk

Hello, Does the use have a Jira Service Desk license? This feature is available only for Jira Service Desk projects and for users who have Jira Service Desk license.

Hello, You should create a new next-gen project and use the Bulk Move option to move all issue from the service desk project to the next-gen project. You can find more info here: https://confluence.atlassian.com/jirasoftwarecloud/migrate-between-next-gen-and-classic-projects-957974933.html

Что имеете ввиду под личным кабинетом?

Hello, The search endpoint should return the same issues as in Jira. Make sure that you connect under the same user in Jira and while executing the search rest endpoint

Hello, Try to use: rest/api/2/reindex/issue and issueId is a parameter and you send it as the payload. It should be like this rest/api/2/reindex/issue?issueId=12342

Hello, I think you should contact sales@atlassian.com

Hello, I guess you want to get results by Rest API. Is it correct? If so, then you need to pass the startAt parameter to the Rest call. You can find more info here: https://docs.atlassian.com/software/jira/docs/api/REST/8.1.0/?_ga=2.235004929.1287404100.1555028729-1149622764.1547637396#api/2/search-search

Hello, As far as I can see in your screenshot, you ve got two issues connected to the current one. The first one is in the "In Progress" status, the other one in the Closed status. If you mean, why the TST-1658 is crossed out, it means that the Resolution field is set for this issue. Set the resolution field to Unresolved.

Hello, What is the report? Could provide a screenshot?

Hello, Your JQL query would look like this: due > endOfDay(-1M)

Hello, I think you should ask someone in your company, who knows, who the Administrator is.

Hello, Unfortunately such JQL function is not available out of the box. You would need a plugin to query this data. You can have a look at such plugins as Power Scripts, Jtricks, ScriptRunner, JQL Extensions for Jira

Hello, You can use the export feature to export data fields to a csv file. But if you want to analize duration of issues in each status, then you would need to export issue history and analyze it. You can get issue history by executing Jira Rest Api.

Hello, You can create two workflows: one for Bugs, Support and Tasks and one for Improvements. Then ad the Update Issue Field post function for each workflow and set the Assignee field to the correct assignee

Hello, You have a next-gen project, then you can set up a rule in the board for the project:

Hello, You would need to copy attachments to the new issue as well. As far as I understand you have links to attachments in the description of your issues, that is why you need to copy attachments.

Hello, Jira system fields are on this tab and can be shown and hidden like custom fields.

Hello, Have a look at this KB: https://confluence.atlassian.com/adminjiracloud/allowing-anonymous-access-to-your-project-779172888.html