Alexey Matveev Expert

Hello, Hold the Ctrl button and then choose the required lines.

It would be better if you tried to define which comment is counted as wrong. But you can substract 1 to the result like this import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.comments.Comment import groovy.json.JsonSlurper import…

Hello, We had about the same Jira instance with similair number of projects and issues ( Jira 6.4.5 version) with 16Gb physical RAM and we did not have to clear the cache. Everything wroked fine. I think something is wrong with your instance. You should find the root of the problem. What is exactly wrong with your cache?…

Hello, As far as I know the list of values is (emai, portal, jira). Try to create an issue through the widget and then go to Jira issue navigator and type request-channel-type in You will see all the suggestions for the field. Choose one and see if your created issue was returned by the query. Or simply open the created…

Hello, You can mention your issue in Confluence using Jira Issue Macro (it is out of the box macro) and then your issue will have "mentioned in" link, which will redirect you to the Confluence page on click.

Hello, You would need an additional add on for it. For example, If you had the Adaptivist Scriptrunner plugin, you could use the dateCompare function, which let compare two dates: dateCompare(Subquery, date comparison expression) Kindly follow the link below for more information:…

Hello, Do I understand correctly that you have the Adaptivist Scriptrunner plugin? If so then use escalation service functionality. Kindly follow the link below to receive more information: https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html

Hello, If you are on Jira Server or Jira Data Center, have a look at the Issue Matrix add-on. https://marketplace.atlassian.com/plugins/com.botronsoft.jira.issuematrix/server/overview

Make sure that these values for the property are valid id's for resolutions. You can delete this property. If you have all resolutions back then it means that id's are wrong

I just noticed you are on Jira Cloud and I found the following notice for the Cloud 05 Sep 2017 Trying to re-index? Good news! JIRA now re-indexes sites and projects automatically, so Indexing and Re-indexing have been removed. We're rolling out this change gradually, so you might still see them for awhile. So, I guess…

Hello, Try to reindex the project where the issue is

Hello, You can not make it out of the box. You would need an addon. For example, if you have Adaptivist ScriptRunner, then you can use "All sub-tasks must be resolved" condition. You can read more here https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_all_sub_tasks_must_be_resolved

Hello, Write in email template Your asset <% out << issue.key %> has no warranty.

You have to define the number of users in each instance and then you can buy either Jira Server or Jira Data Center license for each instance. You can read more here https://www.atlassian.com/licensing/jira-software

Hello, I think it is impossible out of the box, but if you have Adaptivist ScriptRunner plugin you can use issueFunction not in hasSubtasks()

It is possible. But you would need to buy as many licenses as the number of instances. You can not use same license for multiple instances.

Hello, The board is just a representation of Jira issues. Have a look at the filter which is used for the Board. After it you can upload issues from a cvs file so that these issues would satisfy your board filter. If they satisfy your board filter JQL query then they will be shown on the board. You can read more about…

Hello, You can reset the administrator password. Have a look at this guide https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html Go to Scenario B

Hello, If you use Confluence Rest API, then the parameter is called cql not jql Have a look here https://docs.atlassian.com/atlassian-confluence/REST/6.5.2/#content-search

I mean that it would be time consuming for me to try to make your code work, because your code has many dependencies on your other modules. If I tried to recreate all dependencies myself, then I would spend too much time. That is why you have to do it yourself. Try to make your solution easier. Get rid of the rest call.…

Hello, If you have Adaptivist ScriptRunner, you can use "commented" JQL function: issueFunction in commented("after -4w by jbloggs") You can read more following the link below https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_commented

Nice to hear. Good luck.

Hello, Have a look at the transition and step properties. Maybe there is a property which hides or shows only certain relolutions. Go to edit workflow and check the property option for the step for the current issue and for the transition which you are trying to perform.

Hello, 1. You should create a filter with a JQL condition like this assignee = currentUser() and "Quote Valid Until(field) Date" < -7d and status in ("Quote Positive", "Quote Positive") 2. Make subscription for the filter which would send a email on schedule. You can choose an option if you want an empty result list to be…

Hello, You should link such issues. You can create your own link types with certain names which will help you to understand connections of your issues. You can read more about links here https://confluence.atlassian.com/jiracoreserver073/linking-issues-861257339.html If you need to close issues or move issues if something…

Hello, You can not do it with the out of the box JQL. But you could do it if you had Adaptivist Scriptrunner installed. You could use linkedIssuesOf. You can read more https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_linkedissuesof

Project administrators can only change workflows and screens. It is not possible for a project administrator to change issue types. You can read more here (there are also restrictions on editing workflows and screens) https://confluence.atlassian.com/adminjiraserver/managing-project-permissions-938847145.html

Hello, It never lasted for me for more than a couple of seconds. Are you sure that you published the updated workflow? When you update a workflow you update a draft of the workflow. You need to publish it if you want to apply the changes. Also after publishing your workflow, you should map new statuses to the columns on…

Hello, It is not possible for Jira Server, but for Jira Cloud you can use api/2/field/{fieldKey}/option https://docs.atlassian.com/software/jira/docs/api/REST/1000.1568.0/#api/2/field/{fieldKey}/option

Hello, It is not possible out of the box. If you have Jira Server then you could use Issue Matrix plugin for it https://marketplace.atlassian.com/plugins/com.botronsoft.jira.issuematrix/server/overview