Alexey Matveev Expert

Hello, You can change the project lead: Go to project settings -> People (or User and Roles on Server)

Hello, There is no easy way to do it. There are two ways: 1. Create configurations of the projects manually and import issues by a CSV file. 2. Export Jira Cloud to a stage server and then use Configuration Manager or Project Configurator to migrate the required projects.

Hello, Check, if this sub-task has the Resolution field set.

Hello, Are you sure that you are a System Jira Administrator, not Jira Administrator?

It means that you have a next-gen project. Next-gen projects do not have versions. If you want versions, you need to create a classic project.

Hello, You can read here how to share a dashboard: https://confluence.atlassian.com/jiracorecloud/configuring-dashboards-765593585.html

Hello, Are you on Jira Cloud or Jira Server/Data Center? You do not have the versions menu option in the project settings? Do you have the Workflow option?

Hello, You would need to add a status like Assigned, so that the person who opens the issue could transition to the status and be assigned to the ticket. Otherwise, you would need to use an app to implement your requirement. And it is a bit complicated. An issue can be opened in multiple ways in Jira.

Hello, There are no limitations. What is inside the 818Gb? only the database? if so, then use database backups to move configuration. If there are attachments, remove attachments from the backup and import the backup without attachments, then copy all attachments to the jira_home/data folder.

Hello, It is not possible to change the default settings. You would need to do the changes manually for each copied workflow.

It is the Atlassian Community site. Anyone has access to it.

There is no configuration. Make sure that you used the API token as the password, not the real password.

Hello, You need to have a look at the workflow for the issue and make sure that the Ready for Work transition is available and does not have validators, which prevent you to transition to this status.

Hello, You need to authenticate your Rest Api call. You can find more info here: https://developer.atlassian.com/cloud/jira/service-desk/jira-rest-api-basic-authentication/

Hello, Out of the box the question about closing the parent issue is asked only in the Scrum board. You would need an add-on to make it work for the Kanban board. You would need an app like Power Scripts, ScriptRunner, Automation for Jira, Jira Misc Workflow extenstions and so on. You could create a post function to check…

Hello, Jira Service Desk does not have boards. You need to find the project you need in the Projects menu and choose it.

I see. Then use your primary license and please remove the screenshot.

Hello, You can not access logs in Jira Cloud. If you want to know the detailed message, then you should contact Atlassian at https://getsupport.atlassian.com/servicedesk/customer/portals

Hello, You can use the developer license for testing. The developer license is available in your account (my.atlassian.com). Choose your Jira license and choose the View Developer License option.

Hello, It means that this project is a classic project (that is why there is the Workflow option). The one, which does not have the Workflow option, is called Next-gen project. Follow this guide to change the project type:…

It is not available for Cloud or Server

Hello, Archiving works only for Jira Software Data Center or Jira Service Desk Data Center.

I am not aware of the plans of Atlassian.

Hello, In the old issue view you can restrict a comment to a group or a role, not to a person. In the new issue view you can not do it. You should switch to the old issue view.

Hello, You should check if the user is a service desk agent. If not, then the user can not be assigned in a service desk project.

Hello, Kindly check that the issue, you are trying to move, does not have sub tasks. If it does have subtasks, then move the subtasks too.

Hello, You can not add a project role to a next-gen project. You should use the available project roles. If you need more project roles, then you need to move to classic projects.

You are most welcome!

Hello, Go to project settings -> Permissions and have a look at the Browse Projects permission

Hello, There is no Public Rest Api to create a project with shared configuration, though you can use the private Rest Api. Just have a look at the call, which is made from the page, where you create a project with shared configuration, and imitate it. You can see the call in the Chrome browser in the Developer tools.