Alexey Matveev Expert

Hello, If you want the clock to start form time the clock stopped, then you should pause your SLA. If you stopped your SLA, the time will begin from zero.

Hello, You should use a validator to make a field required during a transition. But there is no such validator out of the box. You would need an add-on for it. Have a look at Jira Suite Utilities plugin, for example.

Hello, You should modify the permission scheme of your Service Desk project. Add your software users to the Browse Issues and Assinable User permissions (better add it via a role) in your Service Desk project. You can find more info about permission schemes here:…

It should be like this: import com.atlassian.jira.component.ComponentAccessor import com.atlassian.crowd.embedded.api.Group import com.atlassian.jira.ComponentManager import com.atlassian.jira.user.ApplicationUser import com.onresolve.jira.groovy.user.FormField import com.atlassian.jira.user.util.UserUtil import…

Hello, It is not possible to reoder these tabs out of the box.

Hello, You should use Conflunce Rest Api. It can be done in Python or Shell script. You can read more about Confluence REST API here: https://developer.atlassian.com/server/confluence/confluence-server-rest-api/

Hello, It can be done. When you create a board, you set a filter for the board. This filter should select issues from your 10 projects. For example, your JQL query for the filter could look like this: project in ("Project1","Project2","Project3","Project4","Project5","Project6","Project7","Project8","Project9","Project10")…

Hello, Kindly have a look at the errors in the Atlassian-jira.log file

Hello, I can see two possible solutions: 1. You can create a project for each school.Then you can define a role or use an existing role and fill this role for each project with valid users. Then you make sure that the role has the right permissions in the project permission scheme (browse issues, create issues, edit issues…

@Tyler Brown-Jones you are welcome!

It is not possible for Cloud. Only Jira Server/Data Center

When you do a loop with the each statement you can reference each element of an array with the it variable. But I tend to rename this variable so, that it would be more understandable. That is why issue -> means that you will be using the issue variable instead of the it variable. If you remove the issue -> part, then you…

Hello, You can not do it out of the box. You should have a plugin. For example, you could try to solve it with the ScriptRunner plugin. You can create the Send a email listener and catch the VersionUpdatedEvent. Then you can check the release date and send a email to the required recipients.

Hello, You should use the Update Issue Field post function. It is not a condition. It is a post function.

Hello, Jira does not have such entities as QA lead or Development lead. What are these entities? Are these users? If so then you should check the Assinable User permission in the project permission scheme. the QA lead must be included in the Assinable User permission either via a group or a role or the user (better via a…

Thank you for the code. It should be like this: import com.atlassian.jira.issue.Issue import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.issue.IssueManager import com.atlassian.jira.issue.CustomFieldManager import java.util.logging.Logger import com.atlassian.mail.Email import…

Hello, How do you initialize the issues variable? It is an ArrayList. I guess it is an ArrayList<Issue>. But to make sure I need to see your code. If it is ArrayList<Issue> it would work like this: def estField = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("Total Remaining Estimate") def…

You should add import com.atlassian.jira.component.ComponentAccessor

You should use the ops.bar.group.size or ops.bar.group.size.opsbar-operations. But you set them for the whole Jira instance in the jira-config.properties file. And you can do it only for the Jira Server/Data Center. You can find more info here:…

Hello, It is not possible without add-ons.

Do you want to set the sprint field of an issue with an existing sprint? Then you should use: POST /rest/agile/1.0/sprint/{sprintId}/issue You can find more info here: https://docs.atlassian.com/jira-software/REST/7.0.4/#agile/1.0/sprint-moveIssuesToSprint

Hello, I guess you can not do it out of the box. You can create a custom field, where you would store the reporter of the main task, but you would need to fill the field by using a plugin like Power Scripts or Scriptrunner. 

If you want to get a user by name then you can use: def user = ComponentAccessor.getUserManager().getUserByName("user name")

Hello, You should add the jira.issue.editable workflow poperty to the Closed status. You can find more info here: https://confluence.atlassian.com/adminjiraserver071/workflow-properties-802592825.html

I see. You should click the Project administration link

I just checked the code. It turned out that cascading fields work differently in behaviours. The value is actually an ArrayList. That is why your script should look like this: def cascField = getFieldByName("cascading field name") def hiddenField = getFieldByName("name of your hidden field") def value =…

You can find more info here: https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

That is my screen, when I choose Project -> my project

Hello, Kindly make sure that you have Jira Service Desk installed. Go to coq item -> Applications and have a look. the Feedback feature is only available for Service Desk projects.

Hello, Kindly read the following thread about comments: https://community.atlassian.com/t5/Jira-questions/CSV-import-comments-author-date/qaq-p/38914 Most important thing is that you have to use coq item -> System > External System Import -> CSV menu option to import comments and statuses.