Alexey Matveev Expert

Hello, I guess the dean@d.com is the email address of the user, not the user name. But you need to provide the user name. "reporter" : {"name":"username"},

Hello, @Yogesh Mude mentioned the linkedIssue JQL functions. It is an out of the box function, but the limitiation is that you have to provide an issuekey for the function to work. If you want to write a generic JQL funciton (without providing an issuekey), you could use the ScriptRunner plugin. In this case the JQL qeury…

Hello, Fix Versions is empty if you did not add any versions to your project. Are you sure that you added versions to your Service Desk project? You can find more info about versions here: https://confluence.atlassian.com/adminjiraserver/managing-versions-938847201.html

Hello, If you are not on Cloud, try to reindex your project.

Do you mean that the requester will be a customer? If so, then customers are not counted as Jira Core or Jira Service Desk licenses.

Hello, What database do you use? What is the configuration string? Are you sure that the database if up and running? If you use an external database then you should install a database first.

Hello, What do you mean by standard project screen? When you clone an issue all fields of the issue are cloned. Do you want to say that the Custom Request Type is not cloned?

Hello, What do you mean you want to forward your help email account to your service desk? Do you want to forward all mail from you help email account to your service desk account? If so, it would work. Service Desk would pick up your forwarded mail

Hello, You can not specify an order. You should parse JSON programmatically and produce any order you need.

Hello, The Browse Issues permission in the project configuration scheme lets users see projects. Mostly you add project roles to this permission and you include users or groups to the roles. If a user can see a project, which the user is not supposed to see, it means that the user is included to the Browse Users permission…

Hello, It can not be a reason. jira-atlassian.log1 and so on are just archives of the Atlassian-jira.log. They are not necessary for log analyzer to work. What is the error in the log analyser?

No, there is no permissions like this. You said before, that it worked in postman and now it does not work. What is the difference?

Hello, JQL does not have the "group by" expression. I think, you would need to use a plugin for reporting. For example, the Easybi plugin. https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

There is no way to see only one example of the many listed in JQL.

@Karl O'Brien You can find info how to create a filter here: https://confluence.atlassian.com/jiracorecloud/saving-your-search-as-a-filter-765593721.html You query should look like this: project in ( Website A, Website B, Website C, Website D)

I wanted to help :) 

@Lisa Gray You are welcome! Did you find a solution to your question?

@Loren Collits You are welcome!

If you want to notify a customer, if there are changes in project B, then you should add the customer as a reporter or to a custom field and setup the project notification scheme. Jira does not have custom field level security. You need a plugin for it. For example, this one:…

No, the issues will be still visible in the Issue Navigator. Hide in Jira UI has relation only to versions. For example, you will not be able to choose an archived version in the Fix version field. Issues are not affected.

If they were same, then the result would be also same 

Hello, What is your script to update the Reporter field?

It means that your request, which is sent from your program, is different from postman. You need to see your request.

You are welcome!

Hello, They are still in Jira. You can write a JQL query like this: project = "your project" and resolution is not empty and sprint is empty You will see the issues.

Could you somehow to see, what request is sent from your program? I usually use Fiddler for it.

I have the button. Here it is:

Hello, It mean you provide invalid credentials or you do not provide credentials at all.

Hello, It is possible. You have to setup correctly project permissions. Users from Project A must have the Create Issues, Browse Issues and Assign issues permission in the Project B.

Hello, If you have Jira Software, then when you create a board you provide a JQL filter for the board (Board -> Configure -> General tab). This filter provides issues for the board. This filter can select issue from as many projects as you want (project in ( Website A, Website B, Website C, Website D)). If you do not have…