Alexey Matveev Expert

Hello, What do you mean by information radiator? If you mean a dashboard, then it is not possible to add a report to a dashboard. You can add only gadgets to a dashboard.

Try to make a listener for all events and have a look if it is triggered. If it is triggered, you can find later the event.

Hello, It would be like this import com.atlassian.jira.component.ComponentAccessor;def issueManager = ComponentAccessor.getIssueManager()def customFieldManager = ComponentAccessor.getCustomFieldManager()def cField = customFieldManager.getCustomFieldObject("customfield_10304") def issue =…

Hello, Kindly make sure that you linked the sub-task screen to the create screen for the sub-task issue type in the project issue type screen scheme.

I think so. Because the Epic Link field creates a link called Epic Link. Try to catch the event I mentioned above.

Hello, Try to catch the IssueLinkCreatedEvent event.

Try first in the Script Console and kindly provide erros package examples.docs import com.atlassian.greenhopper.service.rapid.view.RapidViewService import com.atlassian.greenhopper.service.sprint.SprintIssueService import com.atlassian.greenhopper.service.sprint.SprintManager import…

Hello, You would need an add-on for it. For example, Power Scripts, ScriptRunner of Automation for Jira.

@Dan27 where do you run the script?

I think somebody created a job in the operating system, where your Jira instance runs. And this job cleans the files. The other way would be to change to log4j.properties file, which is situated in Jira installation folder.

Hello, Kidnly have a look at this example: https://gist.github.com/jechlin/9789183

Hello, I guess, you are talking about SLA. If so, you should create a calendar for your SLA and define correctly working hours. You can find more info about calendars here: https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

Hello, When you create a queue, you provide a JQL query. Upon entering your JQL query, you can switch to the Advanced mode and use the order by clause. order by issuetype, priority

You are welcome!

It is not risky. Jira is very flexible and you can set it up according to your requirements. 

Yes, that is right. The customer will be able to login to the Portal and open a ticket without a license. But the customer will not be able to login to Jira. 

You are welcome!

You can use behaviours and select a value in a single select depending on another field. You can find more info here: https://community.atlassian.com/t5/Jira-questions/Conditionally-set-field-value-based-on-other-field-value-on/qaq-p/460864

If you have Any Logged in user in the permission scheme, it means that any user, who is logged in, can see your projects. You should remove this option from the permission scheme, if you do not want this behaviour.

If the server does not respond to an http request, then check if there is no firewall.

Hello, It is not possbile out of the box.

Hello, Kindly have a look at the following KB: https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html

Hello, Do you mean that the user has the Project Administrator permission in the project permisson scheme?

Hello, You can map multiple Jira statuses to a signle status in the portal. You can find more info here: https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html Go to the Customize the workflow statuses for a request type.

Hello, You should provide errors from the log file. You can find more info here: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

I see. then you should set permissions not on the dev branch, but on the master branch.

Hello, You should limit users who can merge into the dev branch. You can do it by opeing your repository then choose Repository Settings -> Branch Permissions and add permissons for the dev branch.

Ah, that is right. There is no such field in a Software project. You would need to create a new field, which would represent the custom request type from the Service Desk project and set the field. If you set the field manually, then you do not need any plugins. But if you want to set the field automatically, you would…

Components can be assigned only to issues in the same project. That is why I am not sure how you can assign a component from your Jira Software project to an issue in your Service Desk project.

Hello, Kindly have a look at the following thread: https://community.atlassian.com/t5/Confluence-questions/How-to-incorporate-JIRA-velocity-chart-in-a-confluence-page/qaq-p/308266