Alexey Matveev Expert

Hello, You can use gadgets and reports, which come out of the box. Here is info on how to add a gadget: https://confluence.atlassian.com/servicedeskcloud/adding-and-customizing-gadgets-780867990.html Here is info on how to generate a report: https://confluence.atlassian.com/jiracoreserver073/reporting-861257295.html You…

You are welcome!

@MandiaYou are welcome. If my answer helped you, kindly mark my answer as accepted.

Hello, It is not possible to modify JSON. There is an open ticket: https://jira.atlassian.com/browse/JRASERVER-63205

Hello, You can write a JQL like this: status = DOING and status changed from DONE to DOING

Hello, You can find this info here: https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html Go to the Importing your CSV file part.

Hello, You should look for errors in the atlassian-confluence.log file. You can find more info here: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

Hello, You can find info on how you can update Jira here: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

You can clear the Planned Review TIme like this: lfSet("customfield_10000", "")

Could you open the hello-world repository. There must be a command with the correct origin url. 

Hello, Kindly have a look at this article: https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/

You should change the options you do not want through Jira Service Desk interface. What exactly do you want to change?

Hello, Yes, you can edit them. You just need proper permissions in the project permission scheme.

What kind of options do you mean?

Hello, You can always get a developer license to do this. You can get it in your account.

Hello, If you created a project based on one Service Desk Type, you can not switch to another one. Actually you should not. Types of projects just create for you predefined issue types and workflows. You can always change them for your needs.

Hello, You can add a new custom field called Start Date and add it to the screens in the required project.

Hello, Do I understand correctly that you defined a filter, which chooses issues from multiple projects? Did you check in the Issue Navigator that the filter returns issues from multiple projects? Did you connect the filter to the board(Board settings -> General tab)?

Hello, You set the browse users permission globally. If a user has this permission, a user can browse users from Jira. But on project level you can limit only the assignee field. It is the Assignable users permission. That is all you can do out of the box.

Hello, You would need an add-on for it like Power Scripts, ScriptRunner or Automation for Jira

Hello, it should be like this: status = Approved and status changed to Approved by userkey

You should debug your code and look for errors in the atlassian-jira.log file. Did you look there? Are there any errors? You defined the sendEmail function but you do not use it.

Hello, Where do you write this code? You should see in the logs if you make it to the log.debug("Mail sent")

You would need to use JavaScript for it

Hello, It is not possible out of the box. There is a ticket about it: https://jira.atlassian.com/browse/JRASERVER-37483 You can find a plugin in the MarketPlace. Also there is a plugin in the comments for the ticket above.

It is not possible out of the box. You would need a plugin for it: https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-desk?hosting=cloud&tab=overview

Hello, You would need to set up properly the project notification scheme. Your user should have only the Issue Commented option. You should make sure that your user is not added to other options or a group or a role of your user is not added to other options. You can find more info on notification schemes here:…

Hello, It is not possible out of the box.

Hello, You would need a plugin for it. You can have a look at the Email This Issue plugin or Jira Enterprise Email Handler.

Hello, The Backlog shows issues that have statuses, which are set for the Backlog. Do you mean that the Backlog does not show some issues with the statuses, which are defined for the Backlog?