Alexey Matveev Expert

What do you mean by "the Jira project is the project that manages the work for the Service Desk"?. In Jira you can create three types of "classic" projects: Business, Jira Software and Jira Service Desk. Which project do you mean by Jira project? If it is a Service Desk project, then you can use versions in this project.

Try to query like this: summary !~ "411*"

Hello, It is not possible to have the same version for two projects. You would still need to create versions with the same name in both projects and sync them, using Jira Rest Api or manually.

Hello, What is your Jira version? I just tried on Cloud and it worked.

Do you mean that it is your own plugin? If so, I think you d better ask here: https://community.developer.atlassian.com/

Hello, From which add-on is this custom field?

Are your Done issues in the most right column in the board, when you close a sprint?

By the way there is a plugin for Jira Server: https://marketplace.atlassian.com/apps/1215570/anonymous-portal-for-jira-service-desk?hosting=server&tab=overview

You are welcome! If you feel like I answered your question, kindly mark my answer as accepted.

Hello, What did you try?

Hello, This graph show the number of connections to the Jira database. It is not directly related to Jira memory.

Hello, Is the Resolved status placed in the most right column in your board?

I believe that is all you can do for Jira Server. It is possible for Jira Cloud, but not for Jira Server. Here is the ticket: https://jira.atlassian.com/browse/JSDSERVER-1030?_ga=2.19217663.675557620.1538152808-65270402.1526147845

And you selected anyone can email the service desk or raise a request in the portal?

You are welcome @robynn balduf!

Hello, You need to update, for example, Jira Software first from an installation, which contains both Jira Core and Jira Software. After it you can update Jira Service desk as an application.

It is all about the filters, which are defined for your boards. Among selected issues of these filters, there can be issues, which would be present in the search results for both filters.

Hello, Have a look at this thread: https://community.atlassian.com/t5/Jira-questions/when-i-change-the-sprint-name-in-one-project-then-sprint-name-in/qaq-p/219328

Hello, You can not convert it to the classic scrum project. You should create a new classic project and move all issues from new gen project to the new project.

You are welcome! If you feel like I answered your question, kindly mark my answer as accepted.

That is right.

Hello, You an use the permission helper to find out what is wrong with permissions. https://confluence.atlassian.com/adminjiracloud/using-the-permission-helper-868982879.html

I see. It is an Agility project. You can not change the issue type scheme for this project. There are no sub-tasks for this project. You can read it here: https://community.atlassian.com/t5/Agility-articles/Everything-you-want-to-know-about-next-gen-projects-in-Jira/ba-p/894773

I do not now of such a plugin. But it is possible to write such a plugin.

Could you do it another way. Go to your project. Open project settings -> issue types and try to change the current issue type scheme to the created by you issue type scheme.

Hello, It means that no sub-task issue type is defined in the project issue type scheme. You should add a sub-task issue type to the project issue type scheme. https://confluence.atlassian.com/adminjiracloud/adding-editing-and-deleting-an-issue-type-scheme-844500754.html

Hello, You can not do it out of the box.

 Привет! Почитай вот тут: https://confluence.atlassian.com/adminjiraserver071/migrating-jira-applications-to-another-server-802592269.html https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html

You can find this info here: https://confluence.atlassian.com/adminjiraserver071/migrating-jira-applications-to-another-server-802592269.html

Hello, Go to Applications -> Jira Service Desk Configuration and set the Can customers access and send requests from the help center without logging in? to Yes