Alexey Matveev Expert

Hello, When you created the edit message custom field, you should open the configuration of the field and set the default value for this field (Issues -> Custom Fields -> your field -> Configure). On the edit screen you will the message, which you provided in the default value.

Hello, If you modify a screen, nothing changes in field configuration schemes. Field configuration schemes change (new custom fields are added), if you create a new custom field. Each field configuration scheme contains all custom and system fields available in your Jira. You can not make the number of fields less or more…

Hello, The Automation option is available only for Jira Service Desk projects. Is your project a Jira Service Desk project? Also you can add the Update Issue post function to your workflow to set an assignee.

Hello, I just check my Cloud instance and it worked as expected. null -> 9 9 -> 11 Are you sure that you do not have any scripting post functions or something like this?

Hello, It is not there. This type of projects is called next-gen projects. They have limited functionality. You should choose another template for a new project to have the ability to edit the project notification scheme.

You are welcome!

Hello, You need to reindex your jira. System->Indexing

You are welcome!

Do not worry. Community is made for questions. When you open an issue there is the View Workflow option:

Could you map the backlog status to the To Do column? I guess, the Backlog status does not have any meaning in the Scrum board. Issues go to the backlog because they are not in a sprint. It does not depend on the status field.

Just to make sure we talk about the same things Do you mean that you can see issues with the backlog status in the Backlog with the red rectangle?

I see. Have a look at the filter, which is defined for your scrum board (board configuration -> general) and make sure that the issues in the backlog status, are chosen by this filter.

Open the workflow for the issues, which are crossed out, and have a look at the transition, which leads to the Done status. There must be a post function, which sets the Resolution field, automatically. You must add the same post function for the workflows of issues, which are not crossed out.

Hello, It is not possible out of the box. You can use copy/paste.

In the Scrum board, you do not map a status to the backlog. All issues, which are not in a sprint, go to the Backlog

Hello, An issue is crossed out if the Resolution field is set for this issue.

Hello, I doubt these values are stored in the database ready to pick up. You can calculate this info based on the changegroup and changeitem tables. These tables store the history of every issue in Jira. You can get info when the status field was changed and count time until the status field was changed again.

Hello, That is how my settings look for a kanban board: Are you sure that you created a kanban board?

Hello, Kindly have a look at this ticket: https://jira.atlassian.com/browse/JSDSERVER-3553

In Jira your register a webhook. That is all you have to do in Jira. You need to develop an application in ServiceNow to process the request, which is sent from the webhook from Jira.

Hello, It is possible. You would need an add-on for it like Power Scripts, ScriptRunner, Groovioli, Mygroovy etc.

Hello, You would need a plugin, which would let you to show your issues as a hierarchy. For example, you could use the Structure plugin: https://marketplace.atlassian.com/apps/34717/structure-for-jira-projects-at-scale?hosting=server&tab=overview

Open a dashboard and choose the share dashboard option. You will be able to set editors there.

Hello, It is possible in Jira 7.12.xx. You can find it in the release notes: https://confluence.atlassian.com/jirasoftware/jira-software-7-12-x-release-notes-953676636.html

Hello, You need to add a column for the Kanban board and link a new status to this new column. You should go to board settings -> columns to add a column.

Hello, Have a look at this ticket: https://jira.atlassian.com/browse/JRASERVER-67697 You can find a workaround there.

Hello, I have the same picture as you do. Try to create an Agility project and you will have an Agility board. Agility boards are always tied to Agility projects.

Hello, The Issue Type field turns to a dropdown automatically, if there are at least two issue types for your project, which share the same configuration. As far as I remember it must be the same workflow.

Hello, 1. You can migrate project to project by using the Project Configurator or Configuration Manager plugins. 2. You can read here, how to do migration: https://confluence.atlassian.com/adminjiraserver071/migrating-jira-applications-to-another-server-802592269.html

Helllo, I am not sure about the Jira automation add-on, but you could do it with the Power Scripts add-on: https://marketplace.atlassian.com/apps/43318/power-scripts-jira-script-automation You could create a SIL script, which sends a email. You can send a email from a SIL script with the SendEmail method:…