Alana Fernando Expert

Glad to help you @Sue Chidgey :-) 

hi @Radha Chhuttani, First of all you should have to have JIRA administrator privileges to create a project in JIRA. If you are a admin follow the steps in Create a project article If you are not a JIRA admin then you have to contact your JIRA admin regarding this. hope this helps ;-) 

hi @matthew dunley, to the best of my knowledge it is not possible to import a word file to create a confluence template. you should have to follow general template creation steps. Also as i know, it is not possible to define header and footer for a template. headers and footers can be define to the entire space which i…

hi @Sue Chidgey you can not delete any note/entry that is available in activity tabs other than comments. for the best of my knowledge none of the users, even JIRA admins do not have authority to do this. Activity tabs hold log/history information about a action you performed in the ticket. I guess you are trying to delete…

If so I guess you have to report the issue to plugin vendor. 

Hi @Fr0zt as @Alexey Matveev said you would have to have a plugin for this. We are using Suite utility for jira plugin. There you can define a workflow validator based on linked issues status exactly as you mentioned in your requirement.…

:-) @Adam Janecke glad to help you!

Thanks @Tarun Sapra for the explanation. It really help me improve my knowledge :-)

@Philippa Poulson I guess this is not possible 

sorry @Philippa Poulson, to the best of my knowledge it is not possible. Correct me if i am wrong. as i understood CEO wants to see all the tickets created in all of the projects in one place. these tickets can be reported by him or any other users as well. this is not possible through customer portal. Also I am confused…

@Tej T will you be able to post a screenshot of the results you are getting? 

hi @Sriraman, it is not possible to filter out sprint names , and total closed stories per sprint in Advance search of default JIRA. instead you can search for closed stories per sprint and get the total value one sprint at a time. try below JQL. Sprint = <sprint ID> AND type = Story AND status = Closed Other than that,…

@Secure Meters Limited , yes I understand. For now you can proceed with below steps since there seemed to be no resolution now as you are refuse to use a paid plugin * View and watch JSDSERVER-5767 so they will consider on implementing this feature in their future released according to Atlassian Implementation of New…

@Secure Meters Limited, * to filter tickets that meet its SLA goal "<your SLA name>" != breached() (example: "Time to Initial Ack" != breached()) can be use * to filter tickets that resolved within 2 hours status changed from "Open" to ("Resolved", "Closed") AFTER -2h can be use combining above 2 queries "<your SLA name>"…

Seems like there are no free SLA enhancement plugins available in marketplace.

sorry @Secure Meters Limited, I was unable to find luck on this. i guess it is not possible with JIRA service desk default. I found a feature request regarding the exact same feature you are looking for. I suggest you to watch and vote for the feature JSDSERVER-5767 Additionally I found below plugins from market place…

@Secure Meters Limited, from columns drop-down, select the SLA name you created If you hover over the SLA it will display a tool-tip that contains a SLA goal for the ticket. Other than that, if you switch to detailed view, you can view the SLA goal you set to the ticket. there is no other way to find out the SLA goal you…

hi @Secure Meters Limited, Just to get an idea. are you trying to get data like in below results? 

hi @Secure Meters Limited, this is not possible with default JIRA. I even tried a way to do this using Adaptive script runner plugin and i was unable to find any luck. :-( A one hard way to achieve this is by Adding your own JQL function to JIRA else you better post your feature request to Atlassian If you wish to get the…

hi @Ruchi Tyagi, try below query as well. if it doesn't work for you , please elaborate your requirement more to understand your requirement :-) resolutiondate <= -45m AND status = Closed 

hope things get sorted quickly for you :-) 

hi @Kelsey, I found below similar community questions. * Adding new tab in the Activity section * How can we add a new tab in the Activity section of an issue? seems like you have to use a plugin to do this. but if this helps, i am not recommending you to add tabs per user. companies are always growing, so do teams.…

hi @Vickie Gal, seems like issue is related to your company. this could be due to a permission change, story deletion, version change or other technical issue. you better contact your JIRA admin to sort this out. 

hi @Adam Janecke, You have to define the changes using wiki markup . I have tried using wiki markup and it worked perfectly for me. (refer screenshots) Customise the appearance of your space with a header and footer or custom content in the sidebar. Use wiki markup to add text, links, macros and images (from the web or…

hi @Shaik Salma Begum, You may follow below links. Videos * Introduction to JIRA & Agile Project Management * Jira Confluence Tutorial - How to link project to a space in Confluence Documents * Learn how to create agile boards in Jira Software * Learn scrum with Jira Software * scrum * scrum-board * What is a board? hope…

hi @Mauricio Cantú, this is based on what i understood from your question I guess you have to change the links in the excel pointing the current path. If you have changed path from "localhost:8090/confluence" to "localhost:8090"; you have to change the links in the excel to "localhost:8090" as well. 

hi @Ofer Idel, you can bulk change the sub tasks and edit the field values to the desired values. but I guess you have to fill up the values in bulk edit window. so that all the sub task will be updated with new values. (You point a parent ticket so that the sub task values will change to the values in parent ticket.…

hi @Legna Garcia, is it possible to share your JQL to find out the exact issue? seems like there is a issue in somewhere of your query. 

Good explanation @Shannon S 

hi @Philippa Poulson, I was unable to find any luck from adaptive script runner : Script JQL Functions document but I have 2 other ways you can use filters without installing other plugins. you can use either one of below JQL. * Reporter in membersOf("DG") * reporter in (Jack,Jill) Reference : Advanced searching -…