Kesha Thill Atlassian Team

Hi @Phil! I love how you're using Confluence! Particularly the community building part - it's my favorite part about Confluence :) I have a few questions if you don't mind - answer whichever you feel comfortable answering! -Was it the integration with Jira that mostly turned you on to Confluence? It looks like you…

Hi @siboconnection! Thanks for your detailed response! It sounds like while it was in use, it served value as a central repository to share and store information across your Global Marketing team (and totally agree - page commenting is a great way to just document related thoughts, and surface subject matter experts in…

Hi @Lisa Marquardt! I agree with Victor. Getting Team Calendars for Confluence, and embedding that calendar in a Marketing space in your Confluence instance would be the best way to share information across the team! You should be able to create a marketing space in your instance, however if not, do you know how your admin…

@Meg Holbrook sorry it has taken me SO LONG to read this post! SO AWESOME. I love that we get to see the templates you use - they look incredibly handy. What macros are involved in the creation of those templates? I'd also love to know a bit more about how and when those templates are used during your project workflow if…

Hi @Anselmo! So sorry for the delay in responding to you! I love that you found a way to keep your documentation consistent within your company! Just to clarify, it sounds like only certain people or groups had access to actually create documentation, but anyone could engage with the documentation through…

Hi @Dzmitry Hryb [Deviniti]! SO sorry for the delay in responding to you! It's awesome to hear from a power user like yourself, and I especially love how you're using Confluence to plan and collaborate on your content - that's how I do it too! I hear you on the tables, it's something that our team is addressing and I'll be…

Hi @[deleted]! Sorry for the confusion. To access the editor click on the pencil icon in the upper right hand corner of the page you want to add the macro to, or press "e" on your keyboard to edit the page. Once you do so, you'll be in edit mode for that page and see editing bar at the top of the page. Click the "+" on the…

@Maarten Cautreels haha I think using the KB in JSD is a great selling point :) And glad to hear it, keep me updated on if they make the transition! 

Very helpful, thank you!

Hi @Maarten Cautreels! We hear this use case very often! Do you also integrate the knowledge base with Jira Service Desk, or does your call center team use a different tool? Very cool, glad to hear it's been working well! :)

Hi @Susan Ostreicher! Do you mind giving me any insight into how you came across Confluence as the option that fit your needs? Another question :) Have you considered having your knowledge base spaces as consumption only (so no edit permissions), and then allowing the rest of your team to do their personal…

Hi @Karina Melkonyan! Sorry for the delay in responding! I LOVE how you're using Confluence - pushing people to create within the tool and collaborate via comments on those pages. That's great! I think supporting your teams to share their projects and providing visibility into those projects is exactly how we'd want teams…

Hi @Fabienne Gerhard! So sorry for the delay in response. Nice! I do love IKEA :) So it sounds like you've created an internal knowledge base that has information on processes and policies, and around your products. And you've made it available company-wide across your 15 locations! I'd love to know a bit more on how it's…

Hi @Martin Farley ! Sorry for the delay in getting back to you! So it seems like there's quite a bit of content that sales creates/keeps in Confluence. And some of it is even for cross-functional purposes (i.e using it for marketing material). Does that mean other teams, like marketing are also on your Confluence instance?…

@[deleted] - so sorry for the delay! But no worries :) Hopefully a few weeks later you've figured it out a bit more! If not, happy to try and help!

@Meg Holbrook - are you using Confluence Cloud or Server out of curiosity? @Jodi LeBlanc - couldn't agree more! Would love to hear from you both on what resources would be helpful for you as you continue to champion the use of Confluence with your orgs! 

Hi @Michelle! Sorry for the delay! 45% is a huge growth in non-IT teams requesting! So cool. I love how committed you are to sharing best practices across your team, and moving Confluence out of just the consumption phase to collaboration as well! What kind of resources do you think would help make that process easier for…

Sorry for the delay in responding @Jodi LeBlanc! Did you experience a lot of resistance to cutting email out as a main way to communicate internally? So good to hear so many use cases! Hopefully when you get back it's even more - I'll be curious to know!

sorry for the delay in responding! @Meg Holbrook - with your date entry templates, do you find a way to link with JSW (when applicable, and assuming you use it)? I love the idea of pre-formatted articles! We do that for blog posts that we publish externally too! I may reach out to you in the future to take a peak :)…

@Clint Young haha sure! after it sinks in, happy to answer more questions you may have! In regards to a DAM system, in short we don't. We actually store a lot of our files in Confluence by dedicating a space or just a page to certain assets, or using the file list template to store decks, images, etc. Sometimes we'll use…

Hahaha! this is awesome. At Atlassian we don't put much emphasis on one part more than the other. Just Con-flu-ence. But now I just keep repeating the word to myself to see if I say it weird 🤷🏽‍♀️

I echo all the above! @Meg Holbrook has all the great insights! 

Hi @Clint Young! I'm on the Confluence marketing team so I figured I could shed some light on the marketing use case and provide an "inside look at Atlassian" given that we use our products here :) Prepare yourself, this will be long! I'll start with what we use Confluence for, which is just about everything - I'm in it…

Hi @Martin Farley ! This use case is incredibly interesting to me. What kind of content lives in the sales knowledge base? I assume it'd be information around customers and accounts? Do you find that few people add this content and the rest of the team consumes, or does everyone play a role in creating, editing, and…

Hi @[deleted] ! Wait that is SO cool. Can you tell me more about the role they would play in a gaming community? I admit I'm not a huge gamer but I do ❤️ some good ol' super smash brothers, mario kart, zelda, and pokemon stadium - but only on N64 of course 😬

Hi @Meg Holbrook ! Nice - so it seems like most work for all of your teams will be in Confluence, correct? Is there a reason you chose to not include training material in Confluence? I only ask because a ton of teams use it as a way to onboard their employees so just curious! I would love to know more about why you're…

Hi @Michelle ! and happy Friday :) Props to you for wearing #AllTheHats to get Confluence implemented. I love hearing all of this! Do you have any specifics on how the different business areas are using Confluence (i.e how Marketing/HR/sales/etc. is using it)? It's really great for knowledge mgmt both internally and for…

Hi @Adam Wicks! So reporting is the big use case - nice! Jira + Confluence go great together for reporting, and just for adding the extra long form context to data or issues that live in Jira. Keep me posted on how it all works out, would love to hear about it :) 

Hi @Jodi LeBlanc! Love the idea of "cutting the cord" for email usage - I totally agree. We almost never use email for any internal communication at Atlassian (unless it's very important 🙂). So it sounds like your teams are mostly using Confluence for policies and procedures, or asking questions - is that correct? Do you…

@Helen Smart - It would be helpful to understand how the teams are using it and what they are using it for? I know you mentioned it was originally brought in for read-only purposes for your help system documentation, but for these other teams that have started to adopt it, what are they using it for? It could also be worth…