Carlos Garcia Navarro Community Champion

Hi @MB Itilė , Can you contact Atlassian Support here?: https://support.atlassian.com/contact In case it helps, this article contains some helpful information on reducing repository size: https://support.atlassian.com/bitbucket-cloud/docs/reduce-repository-size

Hi @Ahmed Elshenawy , You can try this: Note: Before starting: Keep your recovery code available. Do not delete your old Authenticator registration yet. On your computer, open Microsoft Security Info. Enter your Microsoft work/school email address and click Next. If you get the popup you showed me saying “Use a saved…

Hi @WAYE FOSTER , Just to clarify: are the photos showing up in Trello on your phone but not on your laptop, or are they failing to upload on your phone altogether?

Hi @Tracy Massey , You could try an automated workflow using Zapier, for example. Trigger: New Comment in Card (Trello) Action: Summarize with AI (AI by Zapier – "Analyze and Return Data") Action: Update the card description with the summary (Trello – "Update Card")

Hi @Richard Gray , Can you contact Support on this link?: https://support.atlassian.com/contact/#/ Select 'Account Login and Email Issues'

Hi @Eric Kugler , Can you try signing in using any alternative login methods that may have been used previously (like "Continue with Google")? Can you try with this link directly: https://id.atlassian.com/login/resetpassword ? Some links that can be useful:…

Hi @erika , Can you contact your Jira administrator? If your account was deactivated due to inactivity, they can check its status and reactivate it if possible. Or is it your own Jira account? If so, can you reset the password? What's the error you see?

If you're referring to notification subscriptions, you can manage them in Settings, as shown in the attached screenshot.

Hi @Jilmer Bartolome , Can you please elaborate more on your request? Thanks!

Hi Carl! I've already asked Customer Support for help. We should get a response in this thread within 2 business days.

Hi @Carl Verbruggen , If you don't have access to your old email account, you'll need to contact Atlassian Support so they can help you recover access to your account. Do you have access to this form: https://support.atlassian.com/contact/#/ Just in case, I'm also requesting help to Support.

Thanks! I reproduced it as well! 

Nice to hear! Thank you!

Hi @Lena Wong , * Do you have a dedicated board for Test Executions? * I'd suggest so, although it's a team preference. * Do you use swimlanes or quick filters? * I like quick filters better. * How do you organize regression testing?* I'd recommend maintaining a dedicated Regression Test Set or cloning/updating a…

Hi @Shilpa Parimi , I'm reaching out to Atlassian Support for assistance with this request. We should hear back from them very soon!

Hi @Paul Schuback , Where are you trying to create italic text? It does work on a card description or other rich text fields (using _italic_ or *italic*) but not in a card title because card titles don't support markdown.

Hi @AGASTYA SHARMA , I would start with as few JSM projects as possible, but no fewer than your governance requires. You can create a separate project when teams require different: * Administrators * Workflows * SLAs * Approval models * Automation * Reporting If in doubt, I would start with bigger project,s since It's also…

Hi @Geraldine Hofhenke , This seems to be a duplicate of this other post:https://community.atlassian.com/forums/Loom-questions/How-do-I-paste-a-link-in-Loom/qaq-p/3260668 Like Robert was saying there there may be some confusion about what Loom does, Could you tell us what kind of link you were trying to open? If possible,…

Thank you!

Hi @Anouk A_ , Welcome to the Community! As explained in this document, if no payment is provided, the workspace will downgrade to the free plan at the end of the free trial: Cancel a free trial If a payment method is added, a Workspaces on a free trial will automatically convert to that paid plan at the end of the trial…

Yeah... I was thinking this was probably necessary anyway.

Hi @Surbhi Gupta , Did your subscription expire or was not renewed? Was the site migrated to a new site? Are you the site admin? If not, can you please confirm with them? I would start making sure that the URL is the correct one. You can check the status of Confluence (in general) here: https://status.atlassian.com/…

Hi @Owen Noah , Can you please elaborate? When you say they're "not syncing," are different users seeing different versions of the board? Do the missing cards appear in the board's Archived Items or Activity log? When did you first notice this issue? Is this happening for all users or only some members of your Workspace?

Hi @Naly Salita , Welcome to the Community! Could you please check Workspace settings → Billing and let us know how many billable users are listed? If possible, you can also check Workspace → Members to see whether there are any additional members or guests being counted. Feel free to redact any personal information before…

Olá @Hora Advocacia ! Vou pedir para a equipe de Suporte da Atlassian analisar o seu caso. Eles entrarão em contato com você em breve com uma atualização. Obrigado pela paciência!

Hi @정승용 , Can you please check whether the issue also occurs in an incognito/private window? Can you also try a different browser to see if the behavior is browser-specific? If you're in Google Chrome, open your browser's Developer Tools (right click-> Inspect) and check the Network and Console tabs when the page loads…

Can you please provide more details? Was the data lost due to inactivity? Did you receive any notification? When did it happen?

Thanks for checking, @Lim_ Gawon. Since it works correctly in an incognito window, that points to a browser-specific issue rather than a problem with the calendar itself. Any changes you make in the incognito window are still saved to Confluence, they're associated with your account, not your browser session. Could you try…

Hi @Julian Gutuza , Welcome to the Community! Please try the password reset in a private/incognito browser window, or with another browser. You can also clear your browser's cookies and cache for the site,

Hi @Lim_ Gawon , Are you seeing any error? Can you try on an incognito window? Is this the Calendar on the left panel of your Confluence space? Or a Calendar embedded on a page?