Carlos Garcia Navarro Community Champion

I'm using a Cloud instance.

Thanks for your reply, Mizan. I will try.

Thanks, Andrew. I understand it better now.

Thanks, Karalee. I created two different field configurations where I changed the description for the custom field, and assigned these two configuration fields to the same field configuration scheme where each configuration field was associated to a different issue type. However, the description shown for the custom field…

Thanks, Peter!

Thanks, Nic. Any that you would recommend based on my use case?

Thanks for the information. It makes sense!

It makes sense, Joe. Thanks for the recommendation. Currently I've groups and roles in the permission scheme. I din't set up the JIRA instance and I noticed that the jira-users groups had a lot of permissions, so I was wondering which permissions were created by default by JIRA (and which ones may have been added by an…

Thanks Nic. A few follow up questions: - How many groups are created by default? - Are all the global permissions I listed in my original question except for 'Create shared objects' assigned to each default group by default ('JIRA Administrators', 'Browse Users', 'Manage Group Filter Subscriptions', 'Bulk Change', 'Jira…

Thanks, Nick! I appreciate the help.

Thanks, Nick. But how should I use the multi-user-picker field? I created it, but there is no post-function that allows me to notify the people selected in the list, or that triggers the transition once the approvers have approved the issue.

Thanks, sivabalan. Do you know if there is any way to accomplish this without plugins?

Thanks a lot, Andy. It worked!

Thanks, Andy. Is there any way to set up the notifications so the reporter would receive emails when an internal comment is added to the case? I'm not as concern about the ability to enter public comments, but reporters need to get notifications when comments are added, even by others without a service desk license. Thanks…