Carlos Garcia Navarro Community Champion

Hi Keith, I understand now, thanks for the clarification! In the new JIRA UI you'll find the three-dots icon in the right corner of the board: If you click on the three-dots icon you'll see the option to configure the board: And from the 'Board setting' you can access all the options that you could also see with the old…

Hi Keith, That's weird. I was able to access it: https://confluence.atlassian.com/jirasoftwarecloud/configuring-a-board-764477974.html?_ga=2.190052843.1971326098.1512927181-1912364150.1501170771

Hi John, I don't think you can stop a sprint to be restarted later on. You can create a new sprint, and delete the one your started by mistake. The issues that were in Sprint 3 will move to the next sprint. Now you can re-create Sprint 3 and move the original issues back to it. Hope it helps, Carlos

I'm glad to hear you got the field added to your other incident types, Melissa! Carlos

Thanks Andrew. I voted on the issue and started watching as well. In my opinion, implementing this behavior would be very helpful (I heard others complaining too! ;-)) Carlos

Hi Max, These are my comments to your two scenarios: 1) It depends. If this "large" story has the highest priority maybe the team should still work on it, as the other items are less important. In general I don't think that re-estimating stories is a good idea, but your scenario seems to be an example of a story where the…

Hi Melissa, I'm not sure I understand the question. Do you mean story points? If so, and according to the JIRA documentation, Story Points field is only available to issues of type 'Story' or 'Epic' (not 'Bugs' etc) — you can change this by: * Associating the Story Points field with other issue types (see the JIRA custom…

Hi Susan, In the report sections, you can go to the sprint report in JIRA and check sprints that were closed: Or you can have a JQL query where you specify the name of the sprint. E.g.: project = CPF and Sprint = "CPF Sprint 1" Hope it helps, Carlos

Hi Alok, Trello allows markdown in comments, and descriptions but doesn't work in card titles. In the description or the comments you can write something like "Click [here](http://www.google.com) to access google" and the word 'here' will show us as a hyperlink to google. This page provides more details:…

Hi Justin, When a project has multiple boards there is no default board. The one displayed is the one that was last accessed. I found this JIRA ticket which is a request to configure a default board to show for a project. You can vote on the request if you'd like (I did! :-))…

Thanks, Branden. I just voted on the issue. Carlos

Hi Nic, I'm logged in with my credentials and I belong to a group with the create shared objects global permission and I was the one who created the filter. I've also shared the filter with a group to which I belong. I can access the filter from my favorites. Thanks, Carlos

You're welcome, Gosia. I just noticed I misspelled your name before. Sorry about that! Carlos

Hi Adnan and others, Were you successful implementing SAFe using JIRA? What add-ons did you end up using? Any other recommendations? Thanks, Carlos

Hi Paul, If I understand correctly you'd like to have templates with dedicated labels so you can have a content report table that includes all the pages using the same template/label. The content report table filters out the pages that don't contain the label so the template must contain the label. I set up something…

Hi Ofira, I don't think you can truly enforce the WIP limits with JIRA (but you may be able to use an add-on). I believe this other post tackles the scenario you're proposing: https://community.atlassian.com/t5/Jira-questions/Can-JIRA-quot-truly-quot-enforce-WIP-on-a-kanban-board/qaq-p/416395 Hope it helps, Carlos

Hi Filip, If I understand correctly, do you want to add a new option to a list without using the admin configuration? I know you can create labels on the fly and JIRA will suggest them next time you start typing them, but I'm not sure if this is what you want.

Hi Allen, You can go to your Portfolio plan, click on the three dots icon to the right of the plan name, and select 'Configure': Then select issue sources-> 'edit sources', and add the projects to the plan: Hope it helps, Carlos

Hi Jon, Have you thought about using the portal as the access point to report tickets? Your customers can use the link to the portal to create their tickets. You can configure the portal in the 'Request types' section in the JIRA Service Desk settings.

Hi Gloria, Yes, you're right. The User Management option seems to be in the 'Switch Application' icon (the one that looks like a hamburger)

I'm glad it worked!

Hi Matt, You can go to Issues-> Manage my filters (bottom on the left panel), select your filter, click on the three dots and edit filter details. Then you can edit the shares.

Hi Rick, From the JIRA Admin cog-> Issues-> Issue Features > Time Tracking, you can change the time display format, as shown in this picture: Hope it works, Carlos

Hi Холодарев, I'm not sure I understand your question. You can create articles in Confluence (set a space as a knowledge base) and link them to a JIRA Service Desk. After you set up your knowledge base space, the issue view displays a panel that displays related knowledge base articles. If there isn't a relevant article,…

Hi Eshan, Do you mean that the Epic report (https://confluence.atlassian.com/jirasoftwarecloud/epic-report-777002698.html) doesn't work for you? I believe that the Portfolio for JIRA add-on may work better: https://www.atlassian.com/software/jira/portfolio Hope it helps, Carlos

Hi Gosia, You can find information about adding new users in the Atlassian documentation: Managing users- https://confluence.atlassian.com/adminjiraserver073/managing-users-861253164.html Create, edit, or remove a user- https://confluence.atlassian.com/adminjiraserver073/create-edit-or-remove-a-user-861253174.html From the…

I agree with many of the responses here. I have more than 2 years of experience using JIRA as an admin, and when I started configuring JIRA to meet the needs of our team I wasn't very knowledgeable of best practices. The list of topics for the exam gave me direction and structure on how to focus my study. E.g., I would…

Hi Naama, I have more than 2 years of experience as JIRA Administrator. This may not mean much since each person's experience is different. In my case I had enough flexibility to learn things on my own but as the company grew and there were more teams using JIRA the freedom to try new things decreased. Experience is…

Hi Tayyab, I had 2 years of experience as a JIRA administrator. I started using JIRA in a startup where some of the scenarios described in the exam happened (e.g., too many JIRA administrators, no good criteria to decide when to create a new project, many custom fields, etc.). I learned from reading the Atlassian…

Thanks for the clarification, Branden. I was confused because the name of the permission says "Create", but I've also observed the behavior that you described (that anyone can create dashboards and filters). I understand now. Thanks!