Carlos Garcia Navarro Community Champion

Hello Francesco, I tried to create my own portal using JIRA software but unfortunately the portal is an extra feature that comes with JIRA Service Desk (and therefore you need licenses to manage the issues entered via the portal). What is your use case? I'm a fan of Service Desk, so I recommend it (depending on your needs,…

Hi there! The criteria I use is the time that it may take to complete them. If the amount of work can be completed in one sprint (e.g. 2 weeks) I use stories. I've used mostly SAFe (Scaled Agile Framework), so I'll use some terms borrowed from SAFe: If the whole effort can be completed within a PI (i.e a number of sprints…

Hi Mratunja, Can you please add pictures to illustrate the problem? Are the test cases of a specific issue type? Maybe the query associated to the board is filtering these issues out. Can you share the filter? Thanks! Carlos

Hi Gary, Best practices recommend to have WIP limits below the number of team members, to foster collaboration and to "force" (I mean encourage) team members to work on tasks of different types (e.g. development, testing, code reviews, setting up a lab, etc.). Having WIP limits set to a number that is higher than the…

Hi Agustin, Is Sprint 5 an active Sprint? Can you add pictures to illustrate the problem? Thanks Carlos

Hi Scott, Are the developers using subtasks, and logging work against the subtasks? If so, the remaining estimate of the story that contains the subtasks may adjust to reflect the progress on the subtasks. I think that there is a way to select if you want to see the estimates for the story only, or to include the estimates…

I don't know any hack to allow this, sorry. :-(

Hi Chandra, sorry for the late response. A story is estimated when it's being sized, i.e. points have been assigned to it. When stories are linked to an epic, Jira provides this view that allows visualize which stories are estimated and which ones aren't. You don't have to size stories but there advantages of doing this,…

Hi Chandra, User stories are a concept used in Agile methodologies to represent a requirement or an activity. They are normally written from the perspective of the end user (e.g., "as a data base administrator, I want to be able to perform a database backup in less than 1h so I don't impact other software applications")…

Hi Aravindi, Unfortunately it seems like this is only available to administrators. From the documentation: "To disable mail notification for a particular bulk operation, deselect the Send Notificationcheckbox in the bulk operation wizard. In order for this option to be available, you must be an administrator or project…

Thanks, Ignacio. I think this will help me accomplish what I I needed.

Thanks, Mathieu!

Thanks, Nic!

Hello Aaz, You can create a filter that return all your open issues (assignee = currentUser() AND resolution = Unresolved order by updated DESC) and subscribe to it. When you subscribe you can select time and frequency to receive the filter results. Issues->Manage Filters -> (Find your filter)->Subscribe-> Set frequency…

Hi Gerson, Did you try to enter a validator to ensure that a comment is added during the transition? This article explains the details: https://confluence.atlassian.com/jirakb/how-to-configure-comment-field-to-be-required-in-workflow-transition-648381476.html Hope it helps, Carlos

Thanks, Shannon! I responded to the email with the requested information. I tried again and was able to make it work, so the problem is not blocking us anymore. I'm curious why the issue happened, so if there is anything I can do to help with the troubleshooting, please let me know. Otherwise, feel free to close the…

That would be great! Thanks, Shannon.

Hi Shannon, Thanks for your reply. Yes, I created the page, and I have permission to move and re-order other pages in the same space. I'm not sure what made this case special. There were no orphaned children in the trash. is there anything else I can check? Thanks, Carlos

Hi Sebastian, Do you have any sub-task listed in the issue types section of project BLU? You can check this in project settings-> Issue type:

You can create the story in JIRA first and then add it to the Confluence page using the insert JIRA issue filter. But by doing it this way the description text won't be added to Confluence, only an icon with a hyperlink to the JIRA issue in the JIRA project. Also, the original text in Confluence from which you created a…

What about setting up text message or push notifications to your phone (there is an option for this too)? Would that work better? Carlos

Hi Geo, You can set Hipchat notifications by logging to Hipchat from your browser, profile-> Settings-> Notifications I also found this page that gives some details: https://confluence.atlassian.com/hipchat/get-and-set-notifications-744328124.html Hope it helps, Carlos

Hi Rachel, I only use epics, stories and sub-tasks. This is an example: 1) First I create a Confluence page. I add a sentence referencing the JIRA epic (in a more real case I would have a whole paragraph describing the picture). I use the insert (+)-> JIRA issue filter to select the epic: 2) I publish the page. 3) After…

Hi Rachel, I think of JIRA epics as features in the traditional sense. In an Agile JIRA world a story is something that can be completed in a sprint, and an epic is something that should be completed after a number of sprints (if you use a model as SAFe, this would be a PI, e.g.) Regarding your questions: 1) I use…

Hi Paul, Would it be acceptable if each project manager adds manually labels to the pages they create when they edit the pages? Paul, Joe or Mary can click on the label icon and add "Paul-project", or "Joe-project" or "Mary-project", respectively. When editing the page, the labels icon (a tag) is displayed on the top of…

Hi Max, ad1) If the stories are not started and the team doesn't plan on work on them during the current sprint, then yes, I would remove them from the sprint and place then in the backlog in the right place depending on the priority. If the team will work on part of the story, then I would break the story down and keep…

Hi Jairo, You can configure card layout from (...)->Board settings. There is an option for card layout details and one for card colors details: For colors you can associate a color to a JQL query (e.g. color red if customer = Customer 1) Hope it helps, Carlos

Hi Dominic, Did you try to create swimlanes in your Kanban board? Each swimlane can correspond to a JQL query e.g. In order to do this, you can go to (...)->Board Settings-> Swimlanes Hope it helps, Carlos

Hi Artur, If you rename a custom field you shouldn't lose the data. I just did a test. I have a custom field called 'Action' and populated for issue CCC-40 I have this filter that shows the results for issues where action contains the word 'Test' and returns the issue I just modified: Now, I rename 'Action' to…

Boards for business projects work different than boards for software projects. You don't have the 'board settings' option. They are closely related to the workflow for the project, so if you change the workflow to one with more statuses you'll see that the number of columns increases to reflect the new statuses (with…