Carlos Garcia Navarro Community Champion

Hi @Paul Edison , You need to be a Jira Admin to remove shared dash boards. Then, you can go to Jira settings -> system -> shared items -> dashboards, where you can find the dashboard. Click on the ellipses and delete. This other post contains information about how to delete board in different scenarios, depending on if…

Olà Carlos, Did you check in Project Setting for the Service Desk project? E.g, in my case I can configure the message in 'Portal setting'-> Introduction text (optional). You can also set or change a logo.

Hi @Lilly Mannerswood , You need a plugin to do this. There is this post that explains how you could solve a similar problem using Scriptrunner: https://community.atlassian.com/t5/Adaptavist-questions/Can-Scriptrunner-calculate-the-number-value-of-a-custom-field/qaq-p/710495 Hope it helps,

Welcome to The Community, @paul.blackburn ! :-)

Welcome to The Community, @Jasmine Andrews and good luck preparing for the certifications. In addition to the help and information you'll find here, The Atlassian University has great courses to prepare as well: https://www.atlassian.com/university And Atlassian is offering some free trainings for the month of May, you…

Hi @Maisy Shaw , You can also check with automate.io when/if the integration is ready: https://automate.io/integration/jira/notion

Welcome to The Community @Marilo Meta ! That sounds like a very interesting job! Have fun learning and participating in this amazing Community! :-)

Welcome, @Rina Nir !Joining was the first step. Now let the learning (and the fun)begin! :-)

Hi @newLab_Olivier , I don't think this functionality exists today in the native Jira Service Desk. There is a ticket for the corresponding request here: For Cloud: https://jira.atlassian.com/browse/JSDCLOUD-826 For Server: https://jira.atlassian.com/browse/JSDSERVER-826 I'd suggest to vote for this feature :-)

Hi @Jim Stewart , Yes, there is a way to edit a number of stories in bulk where you could set the 'epic link'. This article describes the steps: For Cloud: https://support.atlassian.com/jira-software-cloud/docs/edit-multiple-issues-at-the-same-time/ For Server:…

Hi @[deleted] , Yes. You need to create a radio button, this will only allow to select one value: Hope it helps, Carlos

Welcome to The Community, where you can find help in the form of answers, tips and suggestions, @Veronica_Simon ! Jira is a very flexible tool that will help you manage your projects the way you need. It's not only about Jira but all the Atlassian ecosystem (Confluence, Bitbucket, Service Desk,etc.). Happy learning!

De nada! :-)

Hi @oespinoza , Yes, you can change the workflow on an active jira project. This post contains details on the procedure: https://community.atlassian.com/t5/Jira-Software-questions/Change-workflow-in-an-existing-project/qaq-p/900880 You shouldn't lose data. Hope it helps,

Hi @Zachary S. You , In case you haven't seen this article yet, it contains some troubleshooting tips for issues with the mail channel in Jira cloud: https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html Hope it helps,

You're welcome! I'm glad it worked. :-)

Hi @Rob St-Germain , I personally think you have a good case for a Service Desk model because of the integration with the knowledge base. That said, the other thing to look into is cost, as adding a Service Desk to your Jira will add the cost of licenses. In the past I tried to "avoid" it and rely on Jira alone and in my…

Hi @Shivam Barthwal I hope you find good tips here but in case you're looking for additional resources there is also this Atlassian Communitity for developers that you may find interesting: https://community.developer.atlassian.com

Hi @Priyanshi Srivastava If your Jira and Confluence apps are linked, there seems to be an option to configure a gadget feed to pull the Jira charts and put them in a Confluence page. This other post contains more details:…

Hi @tamarayee , This document includes a checklist with instructions and notes for the upgrade to 8.8. Since you're on Jira 7.x I believe you can upgrade directly to JIRA 8.8.1 (as indicated in the checklist, If you were starting from Jira 6.4 or earlier, you'd need to upgrade to Jira 7.x first before you upgrade to 8.x.)…

Does everyone see the Service Desk first when they log in? Or only the new users?

Ahoy, ahoy, @Rafat Katta ! :-)

Hi @Rajasubramanian , that's strange. When I change the Sprint field for a story I don't observe this behaviour. Are these sprints inactive? What happens when you drag and drop an issue to Sprint 21? Thanks.

Welcome to The Community, @Arshi Khan(TCS) ! This place is great to learn more about Atlassian, Agile and related concepts, and to share and connect with other members. Everyone is friendly and willing to help around here! :-)

Hi @Gary_Harberger , You could have a field for the 'team', and then configure the swimlanes in the board settings to have swimlanes based on JQL, where each swimlane is linked to a query where all the tickets have that field set to the corresponding team. To move the ticket from a swimlane to another you just need to…

Hi @Jason Hollis , I'm afraid you can't have unassigned statuses on the board of a next-gen project. There is a pending feature request tobe able to edit the workflow, but I don't think this would address your request either (just in case, here is link to it: https://jira.atlassian.com/browse/JSWCLOUD-17434)

Hi @DevOps , This is an old post, but I was curious if you ever migrated from Rally to JIRA and if so, if you could share your experience. Thanks, and hope you're doing well and staying healthy!

Hi @Ganesh Babu , Although I've used both tools I don't have experience migrating from Rally to JIRA and hope you get useful tips here. That said, these articles contain very interesting information, in case you haven't read them: - https://community.atlassian.com/t5/Jira-questions/Rally-to-Jira-Migration/qaq-p/930170 -…

Hi @cuong_luong Currently it seems like sub-tasks are only of the type sub-task for next-gen projects. There is a feature request to allow the creation of multiple sub-task types. You can vote here: https://jira.atlassian.com/browse/JRACLOUD-72663 Hope it helps, Carlos

Hi @Ratih Ebtania , In order to select the product your users see first when they login (your site's landing product), you can follow the instructions here: https://confluence.atlassian.com/cloud/set-your-site-homepage-873871363.html?_ga=2.22370683.1118696568.1588824008-2063505617.1583941616 Once you have selected the…