Carlos Garcia Navarro Community Champion

Hi Jonathan, You can order by more than 1 criteria in your JQL, e.g. by using order by <field_1>,issuekey Is that what you mean?

Happy Learning, @Madhusudan Raj ! Welcome to the Community :-)

Hi @Morris Muthubi , I think this other post may help you: https://community.atlassian.com/t5/Jira-Questions/How-to-get-issue-count-using-JQL-in-jira/qaq-p/498188

Hi @Jean Zhang , I think this article may be useful: https://confluence.atlassian.com/cloudkb/oops-you-ve-made-a-malformed-request-when-resetting-atlassian-account-password-900816987.html It contains a few steps to troubleshoot the issue, e.g.: - Delete the appropriate cookies for your browser. Search for browser specific…

Welcome to the Community, @Troy Dyer ! With that great development + database + PM background you'll enjoy discovering everything you can do with Atlassian products. Have fun!

Welcome @Tina Sponsler from Texas! Trello is awesome. Happy learning and don't hesitate to ask questions here in the Community, people are very friendly and always willing to help! Take care.

You're welcome, @Balaji Sundaram . If you think that my answer helped please consider accepting it so others could refer to it as well. Thanks!

Hallo @prh , Are customers accessing the Service Desk using the portal URL (which you can find under (Service Desk) project settings-> portal settings->portal URL)?

Hi @Abracadabra , What are the notification preferences in your profile's settings (personal settings)? As described here (https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/) you can override and control some of these notifications. Hope it helps,

Hi @[deleted] This other post may be useful: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-agent-customer-license-issue/qaq-p/1223668

Hi @Balaji Sundaram , There are different ways to approach this. You could create a new issue type 'analysis' with a dedicated workflow with three statuses, 'Backlog", "Analysis and design", "Done", where the initial status is "Backlog". Then you can have another issue type "task" with a dedicated workflow as well with all…

Hi @Ben Clark Once you've found the ticket (status in (Done) and resolutiondate >-2d ORDER by updated DESC), if you edit the issue you should be able to change the status: Please let me know if this is not working, and I can take a closer look. Thanks.

Hi @Rahul Aggarwal , This other post should address your question: https://community.atlassian.com/t5/Jira-Questions/I-formatted-my-phone-and-dont-have-verification-code-Recovery/qaq-p/831478 The emergency key is provided when you enable 2-factor authentication at id.atlassian.com, but if you don't have it you can follow…

Hi @Carlos Montenegro and @prh , I found this article that may help: https://confluence.atlassian.com/servicedeskcloud/blog/2017/05/translate-your-customer-portal

Hi @Anastassiya Ulichnova , You're right, JIRA doesn't include Gantt charts out of the box, but there are some add-ons or functionalities that can be added. For JIRA Cloud there is the Roadmap feature and also a Gantt cloud app in the Atlassian Marketplace. More details can be found here:…

Hi @john steinbeck , I'm not sure I understood the question, but if what you want is a knowledge base you could use Confluence.

Hi @gaozhengnan , Are other users experiencing the same problem? Did it use to work and suddenly stopped? You can open an Atlassian support ticket at https://support.atlassian.com/contact/#/

I see. The Jira administrator may be someone in the IT department(or they may be able to point you in the right direction). Can you contact them?

Interesting... what do you see instead?

Hi @Zaira Alexandra Lopez Paz , Maybe this post can help: https://community.atlassian.com/t5/Jira-Questions/Is-there-a-dashboard-gadget-that-totals-estimates/qaq-p/186683

Hi @Abhisek Das It seems that your Jira is using SSO authentication which may be managed by your company IT. When I click in the link you provided, I get a screen that gives me the option to 'use another account' and from there I can enter my account information or click on 'can't access your account'. If you click on…

Welcome to the Community, @ohseongkooi !

Welcome to the Community, David! Congratulations on the new role! I'm a fan of scaled agile and started learning more about Jira Aligned. I love that Atlassian is so versatile and offers products to help with whatever is relevant at any moment!

Welcome @Marcell Pichler ! That sounds exciting! The beginning of the journey to get to know Jira and Confluence is a lot of fun, especially if your role is process manager.... You'll see that these tools are very flexible and will adapt to your processes (or if you need plugins, you'll see there are many possibilities in…

Hi @James Sywilok Do you refer to the new Jira navigation experience? If so, this article may help: https://support.atlassian.com/jira-software-cloud/docs/new-jira-cloud-navigation/ Or do you refer to next-gen projects? These are projects that are easier to manage and that don't require a Jira admin to set them up. For…

Welcome to the Community @[deleted] , you'll find a great deal of tips and information on how to set up your environment and integrations. Switzerland... what a beautiful country! :-)

Welcome, Amit! As you learn about Agile and Atlassian tools, you should use the Community to ask questions and start discussions. Agile is not a something that you can learn from a book and implement with your teams. Team culture and other environment factors are to be considered when you define the flavor of Agile that…

Welcome to The Community, @John Miminoshvili ! Everyone is friendly and eager to help around here :-)

Hi @Marta Solohub , I think this post may cover your question: https://community.atlassian.com/t5/Jira-questions/How-do-we-limit-the-Knowledge-Base-articles-that-customers-can/qaq-p/893731 Hope it helps,

Hi @Usha Sagaram , Just to confirm, if you check the workflow under project settings, how many issue types are linked to that specific workflow that you linked to epics?