Carlos Garcia Navarro Community Champion

Hi @Sanket Karkare , When in the title you say a sub-task, do you mean a task? Does it happen only with that specific epic? Or if all the epics? If you try to set or change a field of the existing task, do you also get the same error?

This is great, thanks!

Do you use Team Central for your project intake process? I've used forms in the past, but I think that Team Central could be the entry point for these requests while keeping everything centralized.

Hi @Vivian Chau , sorry if I misunderstood, but will a link to attend the AMA session be made available on Feb 24 at 2pm PT in this thread? All other events I had joined had an invite and a link to connect. Thanks!

Hi @Ben Merven , You could have several statuses mapped to one column. E.g. I have 'In progress' and 'in review' linked to the the 'in progress' column, and when I drag and drop an issue I can select the section in the column:

Hi @Gnanabaskar , It's not possible to restrict board creation for admins in Jira. These other posts seem related. https://community.atlassian.com/t5/Jira-questions/Create-board-permission/qaq-p/1219327 https://community.atlassian.com/t5/Jira-questions/Create-board-permission/qaq-p/790600…

Hi @David Loszewski , Would a custom field work? https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

Hi @경기민 , It's not possible to access the logs in Cloud, but for some activities you could use the admin audit logs, as described here: https://support.atlassian.com/organization-administration/docs/track-organization-activities-from-the-audit-log/ https://www.youtube.com/watch?v=M9N9PC6pN3w

Hi there- What problems is Team Central solving for your company? Is Team Central replacing any other tools?

I'm glad to hear! :-)

Was it working before? If the error persists you can also try to create a support ticket (https://support.atlassian.com/contact/#/)

Hi @Maxim Emanuilov , This seems related to this other post: https://community.atlassian.com/t5/Jira-questions/Slack-integration-failing/qaq-p/871761

I'm curious...If you run 'project IN (x,y,z) and labels in ("a","b") and status changed to (Closed, Resolved)' ,do you see these issues there? Can you please attach a screenshot of your workflow, and double check if the status of the tickets that were reopened and closed have the status 'closed' or 'resolved'? Thanks!

Hi @Rakesh Jajper , I think this other post may address a similar question: https://community.atlassian.com/t5/Jira-questions/Error-when-copying-to-Security-Level-field/qaq-p/608503

Hi @Saju , What is the status in your workflow when you reopen a ticket? Maybe 'Reopen' or 'Open'? If so you could include one of these clauses: 'OR status changed from Closed to Reopen' 'OR status changed from Closed to Open'

Hi @Eric Stein , Sorry to hear about this. Have you seen this article: https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-cloud-953142266.html? If the permission 'Browse projects' is not assigned to 'any logged in user' but instead to the corresponding roles, you can then add the…

Hi John, You probably thought about this already, but I'd create an epic that maps 1:1 to the story to preserve the hierarchy structure. There is also this post that addresses a similar question:…

There is also this post with some more details/options: https://community.atlassian.com/t5/Jira-questions/How-do-I-calculate-between-two-dates-in-JQL/qaq-p/1122336

Hi @Danielle Swanson , I wonder if this is impacting you: https://jira.atlassian.com/browse/JRACLOUD-38394 And this document seems to be written for Server but some of it may apply to Cloud: https://confluence.atlassian.com/jirakb/issue-collector-fails-with-oops-something-went-wrong-error-425461742.html

Hi @Business Manager , I haven't tried this so I'm not sure if will work for your use case, but just in case, in this other post there are some options: https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-get-the-time-stamp-on-when-an-Epic-status/qaq-p/1175185 Pete's option #2 with automation seems like a…

Hi there! I've been using JSM for 5 years. I learned about it when it was Jira Service desk, and quickly became my favorite Atlassian product. I love for the portal, SLAs and knowledge base functionalities. My favorite use case was the integration with VictorOps for incident management. My other favorite use case is the…

Hi @Michael Klemke , Have you tried the Notification helper to see if you get more details on why it may not be working? https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Interesting... What's the status of RDAW-642 before attempting the transition? And do you know what was the status was of LGL-315? Do you have the permission to transition issues in RDAW? Do you have any condition defined in the workflow?

Hi @Akshaj Dave , I'd suggest to contact the Xray customer support: https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support

Hi @Praveen , Is it possible that the RDAW-642 ticket is in a status that can't transition to the new status because the workflow doesn't allow it? Do you have a screenshot of the workflow that can be shared?

Hi @Vishwajeet Singh , Did you check if there are any other add-ons in the Atlassian Marketplace to assist with Jira migration or sync?: https://marketplace.atlassian.com/search?query=issue%20sync%20Jira%20to%20Jira Also, these articles seem related to your use case: https://www.idalko.com/jira-to-jira-sync/…

Hi @Raju PSR , If I understand correctly, there seems to be a similar request in this thread, where they recommend to create a support ticket: https://community.atlassian.com/t5/Jira-questions/Project-Configurator-license/qaq-p/1162779

Hi @Vince Libonati , Can you please provide more details? Are you building a plan using Advanced Roadmaps? If so, these documents may help. For Cloud: https://confluence.atlassian.com/advancedroadmapscloud For Data Center/Server:…

Hi @Omprakash Thamsetty , Maybe others know more about this (and I'll keep researching), but since you have the AIO reporting plugin, I'd suggest to ask them as well in case they have a report available (their support information is listed in the…

Hi @James Slazas , Can you please provide more details (and maybe a screenshoot)? Is 'Slack company' a field in the Jira issue? Thanks