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Desktop application

Matt McCarl

Unable to get the desktop application to log in to my account.Please help.

Accepted answers

Martin Runge

Hi @Matt McCarl,

Thanks for the details. Loom signs you in through your default browser, which then returns you to the app. If clicking Sign In does nothing, the browser-to-app handoff is likely failing.

I’d check these one by one, in order:

Set a default browser, such as Chrome or Edge; otherwise, Sign In won’t work.
Please open loom.com in your browser and log in first. Then, head back to the desktop app and click Sign In again.
Check for a blocked popup, hidden browser window, or a prompt to open Loom.
Temporarily disable ad blockers, privacy extensions, VPNs, or proxies that may prevent redirecting to the app.
Quit Loom from the system tray or menu bar, then restart it.

If that doesn’t help, try uninstalling the app, restarting your computer, and then installing the latest version. Restarting is important because it re-registers the link that allows your browser to open Loom.

All comments

Martin Runge

Hi @Matt McCarl,

Have you had a chance to download the latest version of Loom? What error message are you seeing?Through your browser? If your account works there, my first thought is that a fi Can you log in rewall or another setting on your computer may be blocking the Loom app.

Cheers, Martin

Matt McCarl

I have downloaded the newest version. I'm not getting an error message. Just when I click on Sign In, it doesn't do anything. Then I click on the app on my desktop, and it says, "Click here to continue online." Then it doesn't do anything.

Matt McCarl

Are you still there?

Matt McCarl

I have downloaded the latest version, and I have checked all my blockers. There's no area that is blocking anything. I am not sure why it's not letting me connect the desktop version to the account.

Matt McCarl

Yes, I've already downloaded the new app earlier today. That is what caused the problem. There is no error message shown. When I click on Login, the app just disappears. When I click on the icon again, it says to click here to open my browser, but it does not open it in the browser.

Matt McCarl

I've also checked all my programs. Nothing is blocking it.

Martin Runge

Hi @Matt McCarl,

Thanks for the details. Loom signs you in through your default browser, which then returns you to the app. If clicking Sign In does nothing, the browser-to-app handoff is likely failing.

I’d check these one by one, in order:

Set a default browser, such as Chrome or Edge; otherwise, Sign In won’t work.
Please open loom.com in your browser and log in first. Then, head back to the desktop app and click Sign In again.
Check for a blocked popup, hidden browser window, or a prompt to open Loom.
Temporarily disable ad blockers, privacy extensions, VPNs, or proxies that may prevent redirecting to the app.
Quit Loom from the system tray or menu bar, then restart it.

Matt McCarl

Thank you so much. It's actually that my Mozilla had not reset itself to not be my default browser.

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