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Query to see how many issues are created in portal vs. Jira backend?

Dee B

Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend?

We are trying to determine how many devs are submitting incidents using the portal, versus just creating in Jira.

Comments

Josh Costella

Hey @Dee B

There is a special JQL statement for that! Here you go: https://confluence.atlassian.com/jirakb/using-the-request-channel-type-property-on-filters-1188759288.html

These JQL statements should get you what you need:

 request-channel-type = jira
request-channel-type = portal
request-channel-type = anonymousportal
request-channel-type = email
request-channel-type = API
request-channel-type = deployment

Dee B

My hero! Thank you so much Josh, exactly what I was looking for, but didn't know the language.

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