When attempting to view a Jira Portfolio Plan it refuses to load. I've had this complain from multiple users and have even received an error. Is anyone able to advise?
Hi @Calvin Senteza ,
I'm sorry you're experiencing this issue. Could you let me know what version of Portfolio for Jira you currently have installed, and also which browser/version/platform you're using?
Thanks,
Emma
Portfolio for Jira team
They are on Jira Portfolio version 3.7.0. I've verified the issue with multiple users and am certain it is reflected in Chrome and possibly Internet Explorer 11. They are on Jira Software 8.1.2 and Jira Service Desk 4.1.2.
Are you seeing any errors in the console or the network tab?
No, the reason I have the tabs open in the screenshot is to show how they never load any data. Though the UI makes it seem as though Jira Portfolio is "Starting Up"
From the screenshot I can see that the page scripts have loaded, as the loading indicators are displaying. These continue to display while the scripts attempt to retrieve the backlog data for the plan, so there's either going to be an error retrieving the backlog, or an error processing the data that's returned.
I can't replicate this in a local environment with the versions you've outlined, so it may be that there is something specific to your Jira set up that's causing this to occur.
Have you upgraded Jira or Portfolio for Jira recently, or changed any settings for the projects the plan uses? Did this issue start occurring after a specific upgrade or settings change?
It looks like you're new here. Sign in or register to get started.
