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Installation stalls at registration

Jeffrey Waldron_7if949

I am trying to install on Windows 7, and after clicking on the Bitbucket icon, my browser pops up and after "grant access", the browser confirms authentication and says to close the page, but the install screen never activates the "Next" button... and cliicking Bitbucket again does nothing... so I'm stuck...

Accepted answers

Ana Retamal

Hi Jeffrey, welcome to the Community!
This is most likely related to the browser. Please make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for authentication.

If that's not enough, try changing your Internet Explorer Security Zone Settings:

Open IE, click on the gear
Select "Internet Options" > "Security" tab
Select "Custom Level" for Internet
Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
Try logging into Sourcetree again. After login in, follow steps 1-4, but reset the setting back to the previous option."

Let us know if that helps you!

Ana

All comments

Ana Retamal

Hi Jeffrey, welcome to the Community!
This is most likely related to the browser. Please make sure Internet Explorer is updated to the latest version as Sourcetree relies on it for authentication.

If that's not enough, try changing your Internet Explorer Security Zone Settings:

Open IE, click on the gear
Select "Internet Options" > "Security" tab
Select "Custom Level" for Internet
Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
Try logging into Sourcetree again. After login in, follow steps 1-4, but reset the setting back to the previous option."

Let us know if that helps you!

Ana

Jeffrey Waldron_7if949

Thank you... seems the key was IE... as I was using Chrome prior...

Prashanth_3dn2d7

Facing the same issue.

rsidell

same issue, proposed fix does not help

unknown

don't ever update, no matter how many solutions you applied, it stuck on registration step. You have to delete sourcetree folder from appdata and then reinstall it for complete installation. Bad experience. I am not going to recommend it to anyone. Sorry

gwarah

I'm facing same issue. Tried to run using IE, Firefox and chrome, every attempts didn't work. But the authorized register of Auth bitBucket session has been updated after all attempts.

Sourcetree for Windows

Commit with confidence and visualize your work. Securely manage your personal and team repositories with Sourcetree, a free Git and Mercurial client for Windows.

2020-01-14T18:58:34+00:00

egonultas

this solution does not work.

gwarah

Updating: I've tried with 3.2.6 version and worked.

Jeff Sager

I was having the issue on a VM with Windows Server 2008 R2 Enterprise.

Using 3.2.6 with Chrome as the default browser finally worked.

egonultas

I am using this method to skip registration:

https://stackoverflow.com/a/57158447/811384

shriteshg8

Thanks!! Deleting AppData/Local, making Chrome default and installing SourceTree 3.2.6 worked for me.

rsidell

I tried your suggestion. It failed in the same old way.

GuxGux

This is so frustrating. I'm trying to put a copy on my laptop and I've been trying everything and reading forums to find a fix for several hours.

Why not just let install THEN validate the registration??

The temporary webserver of the installer isn't working for me and that's where I'm so stuck now. Going to try with an older version and then to skip registration...

GuxGux

The old version fix worked for me

Update : uninstall your current version of sourcetree app and download 3.1.3 version friom version history Link :

https://www.sourcetreeapp.com/download-archives

authentication will be successful after that.

Ruth Kohen

Not working for me either. Tried the last three versions of Sourcetree. The browser (Chrome) comes back with 'authentication successful', but the install window remains stuck on registration.

Mike Sawyer

Also having the same issue with Chrome on a colleagues machine, it seems to work fine with Firefox on my PC

mike.donahue

I have tried all browsers and the recommended settings. No luck. Same as everyone else. Any updates?

sadiqkhoja

not working for me either

Guido van der Salm

Having the same issue, not able to install sourcetree anymore, not even old versions. Both IE and chrome do not pass the registration tab..

Logging in to the Bitbucket site goes well, but the installation window just got stuck..

Some Atlassian help on this??

noamgr

Go to %appdata% folder (windows) and delete the folder "Atlassian" (not sure if it's necessary, just in case).
Upgrade Chrome to the latest version.
Make sure Chrome is your default browser. This process failed with and up-to-date Firefox.
Run the 3.2.6 installer. Not sure if this works for more advanced versions.

What a sheety software...

Aneeb_Artist

When Installation is more harder then writing codes. Is there anything similar like soucretree ?

Dennis_Nomer

I tried numerous hacks suggested by various people to get this bloomin' thing to get past Registration. What finally worked was I updated Chrome to latest updates and uninstalled the current version of SourceTree and then downloaded and installed 3.2.6 for Win 7. I tried it twice, and on the second install attempt, it WORKED! This is an awful lot of screwing around to get some buggy code to work that should have just worked to start with.

Jeroen Walter

https://fork.dev/

Fork

a fast and friendly git client for Mac and Windows

And it actually installs without problems.

Marian Banas

Installing a program should be straight forward with one click of a button.

Sourcetree's new installing routines made me move to github.

Cheers

Dennis_Nomer

Later I also tried updating SourceTree (after already installed as 3.2.6) to the latest version using the update feature within the program. That failed in the same way as trying to install it outright. So I had to uninstall and then reinstall 3.2.6.

Cody Wang

Same problem here!

Windows 7.

Uninstalling the new version and reinstall 3.2.6 didn't work.

Now trying to regedit to clean up the leftovers to see if it fixes it.

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