Bamboo 6.3.0 won't start

DPool

Hello,

We are using Bamboo 6.3.0 on Windows 2012. Everything was working fine with this install until recently when the service failed to start on a system reboot. Nothing with the Bamboo or Java configuration has changed.

The Bamboo log looks normal until it gets to the system information box, at which point it records the warning below:

2019-01-15 19:38:52,075 ERROR [setupDefaultGeneralBackgroundThread] [XmlWebApplicationContext] Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'systemInfoFactory' defined in class path

 

After throwing this warning the service begins shutting down. We've double checked the ownership and confirmed that the system account running the Bamboo service has full read/write access to the Bamboo home directory. What else should we check to resolve this?

Daniel Santos_157bm4

Hi @DPool,

We have very few cases with a similar error and they were related to a misleading configuration file (that could be either missing or corrupted).

Do you mind checking if the file <Bamboo_Home>\xml-data\configuration\administration.xml is there and if it has content inside?

This would be default content for a Bamboo 6.7.2 instance:

<AdministrationConfiguration>
 <myBaseUrl>http://myBambooUrl</myBaseUrl&gt;
 <myUseGzipCompression>true</myUseGzipCompression>
 <myInstanceName>Atlassian Bamboo</myInstanceName>
 <deploymentExpiryEnabled>true</deploymentExpiryEnabled>
 <myBuildExpiryConfiguration>
 <myDuration>0</myDuration>
 <buildsToKeep>0</buildsToKeep>
 <maxIgnoredLogSize>-1</maxIgnoredLogSize>
 <expiryTypeNothing>false</expiryTypeNothing>
 <expiryTypeResult>false</expiryTypeResult>
 <expiryTypeArtifact>false</expiryTypeArtifact>
 <expiryTypeBuildLog>false</expiryTypeBuildLog>
 <enabled>false</enabled>
 </myBuildExpiryConfiguration>
 <myBuildHangingConfig>
 <multiplier>2.5</multiplier>
 <minutesBetweenLogs>20</minutesBetweenLogs>
 <minutesBeforeQueueTimeout>5</minutesBeforeQueueTimeout>
 <disabled>false</disabled>
 </myBuildHangingConfig>
 <concurrentBuildConfig>
 <enabled>false</enabled>
 <numberConcurrentBuilds>1</numberConcurrentBuilds>
 </concurrentBuildConfig>
 <storageLimits>
 <softLimit>20</softLimit>
 <hardLimit>25</hardLimit>
 </storageLimits>
 <dashboardPageSize>50</dashboardPageSize>
 <enableSignup>true</enableSignup>
 <enableAnonymousAccess>true</enableAnonymousAccess>
 <enableViewContactDetails>false</enableViewContactDetails>
 <enableRestrictedAdmin>false</enableRestrictedAdmin>
 <soxComplianceModeEnabled>false</soxComplianceModeEnabled>
 <remoteAgentFunctionEnabled>true</remoteAgentFunctionEnabled>
 <remoteAgentAuthenticationEnabled>true</remoteAgentAuthenticationEnabled>
 <auditLoggingEnabled>true</auditLoggingEnabled>
 <gravatarSupportEnabled>true</gravatarSupportEnabled>
 <gravatarServerUrl>https://secure.gravatar.com/avatar/</gravatarServerUrl&gt;
 <showAdminContactDetailsToAnonymousUsers>false</showAdminContactDetailsToAnonymousUsers>
 <unauthenticatedRemoteTriggerAllowed>false</unauthenticatedRemoteTriggerAllowed>
 <systemProperties/>
 <buildHangedInQueueNotificationTimeout>120</buildHangedInQueueNotificationTimeout>
 <branchDetectionCheckInterval>300</branchDetectionCheckInterval>
 <xsrfProtectionEnabled>true</xsrfProtectionEnabled>
 <xsrfAllowsMutativeGets>false</xsrfAllowsMutativeGets>
 <serializationSecurityConfig>
 <bandanaMethod>STRICT_BLACKLIST</bandanaMethod>
 <xStreamMethod>WHITELIST</xStreamMethod>
 </serializationSecurityConfig>
 <securityTokenRequiredFromAgents>false</securityTokenRequiredFromAgents>
 <manageAcceptedSshHostKeys>false</manageAcceptedSshHostKeys>
 <rssSecurityConfiguration>
 <enabled>true</enabled>
 <executeSpecsInDocker>true</executeSpecsInDocker>
 <dockerImage>atlassian/bamboo-specs-runner:6.7.2</dockerImage>
 </rssSecurityConfiguration>
</AdministrationConfiguration>

(!) Please make sure you don't add any sensitive information from your instance in community threads.