I want to make a support request

Question

and all i can find is the link to the ***** community support page (and I nearly posted confident information).

I'm extremely angry and annoyed.

And then I get this error message from the "Help us improve form"...

Oops! Something went wrong...
There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

Andy Heinzer · Answer

Hi Stefan,

Sorry to hear there have been frustrations with getting support from Atlassian.   As @Bastian Stehmann mentioned, support for Soucetree is handled entirely in Community.  So even going to support.atlassian.com and selecting that product will route your request here to our forums.

I am interested to learn more though about the first error you found that gave you the error of :

Oops! Something went wrong...
There was a problem submitting your feedback, likely due to the configuration of this form. You might want to contact the site owner to let them know about this issue.

This looks like a feedback form collector.   Could you let me know what page you found this on?  I suspect this is a bug with the way your account likely has a stale cookie to our bug tracker jira.atlassian.com/issues   There is a know problem where having an old cookie to this site can cause that specific feedback error.  You could correct this by either clearing your cookies for that site entirely, OR you can visit the dashboard of that site first https://jira.atlassian.com/secure/Dashboard.jspa and then try to submit feedback again on that page.

Regards,

Andy

Bastian Stehmann · Answer

As I thought, SourceTree support is only available via community.

https://blog.sourcetreeapp.com/2017/05/09/sourcetree-support-moving-to-atlassian-community/

Bastian Stehmann · Answer

Never tried this before for SourceTree. Maybe there is no direct support by Atlassian,  as this is free and you do not have any support agreement like you have when buying a Jira license for example.

But I will try to get an Atlassian here.