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Trello: Email confirmation, password reset and Invites never arrive in my inbox

unknown

Hello,

I have not been able to get any emails from Trello into my organisation's email account (provided by Outlook). I have run this through our IT team following your instructions, but still does not work. No one else in the organisation has had this problem.

Thanks a lot

Isabel

Accepted answers

Jodi LeBlanc

Hi @[deleted]that is strange that it is only happening to you. Have you checked your junk or spam folder in your inbox, perhaps if others have signed up recently, your email filter may think it is spam.

Thanks and let me know if that resolves the problem.
Jodi

All comments

Jodi LeBlanc

Thanks and let me know if that resolves the problem.
Jodi

Jodi LeBlanc

Hi @[deleted]were you able to retrieve your email from Trello?

unknown

Hello Jodi, thank you for your reply. The emails haven't reached my junk box. The IT team at our organisation just checked and they say they cannot find any delivery attempts by trello...

Jodi LeBlanc

Hi @[deleted] I would recommending contacting Trello support to see if they can track the emails on their end since you already went through your iT. Here is the link:

https://trello.com/en/contact

Please let me know once your issue is resolved and you receive Trello emails.

Thanks,

Jodi

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