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Cannot authenticate my source tree installation

Jan Meyer_khd726

Hi folks,

I've got a problem with the setup of the 3.0.8 version of sourcetree.

Since now I was using the 2.x version - everything fine. When trying to install the new version I am asked to login via bitbucket. Ok - yet another user account...Then I am asked to grant acces to my account. Ok. And hurray - everything is fine, I can close the tab.

But wait a moment. Nothing has changed on the SourceTrees program page. I can't click on "Next" nor do anything else that could make me use the program.

After trying to login for about 5 times I give up.

Anybody an idea where the problem could lay?

Thanks

Jan

Accepted answers

All comments

Ana Retamal

Hi Jan, welcome to the Community!

Are you on Windows? If so check if Internet Explorer is updated to the lates version, as Sourcetree relies on it for authentication and it might cause errors otherwise.

If that's alright, have you tried re-starting the application?

One more thing, you said you can't click on next, can you send us a screenshot of that?

Kind regards,

Ana

Jan Meyer_khd726

Hi Ana,

thanks for the reply.

Yes, InternetExplorer 11 (latest version) is installed on the system.

I get this window:

Next thing I do is clicking on "Butbucket". The browser opens on the BitBucket login page. When I enter my credentials, I am forwarded to a site asking me if I want to grant access to the applicateion to a bunch of data. I confirm. Then I see the screen in my initial post (which now has a local address in the browser; seems like sourcetree listenst to a port to get a confirmation code to finish setup). When I close this windows, as prompted, I see the same source tree screen as before (see screenshot in this post). Nothing has happened.

And yes, I restarted the application for 10+ times. No difference.

To me it seems like there is a bug in the authentication process...

Anders Nielsen_9rixak

Any solution to this issue ? I see the same problem... On other PC I had no problems

Tomasz Krakowski

I have the same problem. Happens on Chrome and IE.

vladaberzina

SAME ISSUE!!!!

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