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Cannot get past the Sourcetree Bitbucket registration page

James Rearden

on the registration page, i click bitbucket. i log in with my email address j******n@b******.com. i have an account and it successfully authenticates me. the page that is titled Confirm access to your account and lists the requested access items.

I push the button "Grant access" and nothing happens. the sourcetree returns to the registration page.

I am unable to get past this.

Accepted answers

All comments

Ana Retamal

Hi James, welcome to the Community

We'll need more info to help you troubleshoot this issue:

Are you using Bitbucket Cloud or Server?
Are you using Sourcetree for Windows or for Mac?
If you're on Windows, is Internet Explorer updated to the latest version?
Can you login to id.atlassian.com using the same credentials?
If you're still unable to proceed, can you send us a screenshot?

Let us know!

Ana

PS: I've edited your message to remove your email address for security purposes.

James Rearden

Thank you.

1. Bitbucket cloud

2. Windows 7 (this is a shared VM)

3. yes, everything is upgraded. coworker, with copy of the same VM doesn't have a problem.

4. yes, i'm able to authenticate fine. web page says Authentication Successful, close this page. When i go back to the Sourcetree app, it's on the Registration page again.

helloworld_68353p

I encounter the same situation. I am using Bitbucket cloud under Windows 10 with IE11. Login to id.atlassian.com is fine. After entering credential and granting access, it shows "Authentication Successful S". Then the installer changes from "Waiting for login to finish..." to "Registration" page but the "Next" button is still disabled (Refer to James's screenshot).

I have tried many methods found on the web, for example, adding the domain to the trust site, allowing META-REFRESH and Active Scripting, disabling the compatibility view, uninstall the app and restart PC then retry, don't use google account, clear the IE cache,etc...

It is still not working. Please help.

Rasmus Christensen_q9swsq

Any solution to this issue, because I'm also encountering this problem.

Wayne Hughes_uj0e6h

I installed a 3.2.6 which worked fine. Then after connecting I upgraded to the most recent version from within Atlassian.