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Atlassian contact form is broken, how do we contact Support?

Adam Martin_sdz22n

We have a problem with our JIRA account, but every time I try to submit a support request, all I get is a form that is itself broken. Trying to submit the form generates the error:

"Something went wrong, please try submitting your request again."

There is no contact email, no support, nothing. The support pages will not allow us to contact Atlassian directly, and with the Atlassian support form broken, we have no way to get support *and no way to tell them* that their form is broken.

Does anyone have a direct contact for Atlassian support?

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david_fsrxhm

Hi @Adam Martin you can reach them here: https://support.atlassian.com/contact/#/

I've tried some minutes ago and works fine

Cheers,

David

Adam Martin_sdz22n

That is the form that refuses to work for me, with the error I provided.

If that form worked, I would not have a problem.

...and because it's broken, I cannot work with Atlassian to find out hte problem and help them fix it!

If you have a support contact for Atlassian, please share it. Pointing me back to the same form that is broken doesn't help, sadly .

david_fsrxhm

Have you tried doing via Jira? Troubleshooting section in Admin menu

Adam Martin_sdz22n

The problem I was trying to get help with was that I couldn't get in to the Admin menu, from an account that apparently had Admin access!

However, we have now independently discovered and fixed that problem, so I'm giving up on Atlassian support here (I can't get a message to them, so I can't help them debug whatever is breaking their support form. I guess it will remain broken, and some users will be unable to get support)

(for the record, the original bug: do not have two employees with the same first name and surname (this breaks some of JIRA's screens). When logged in as a System Admin, we could see both employees, but when logged in as a normal user, we could only see one employee, and permissions were accidentally given to the wrong employee.)

Daniel Eads

Hey Adam,

Just following up - we identified an overly-aggressive CAPTCHA setting on the contact form that was preventing some users from being able to submit issues. It's been modified and you should be able to submit issues to support now.

Sorry about that and glad you were able to get your issue resolved!

Cheers,
Daniel

Kevin Gelking

Still broken or broken again. And 'support@atlassian.com' was closed and directs you to the disfunctional support page...

ollie jones

It still seems buggy to me, you select the link to contact us. Then select "Other" in the first drop down. Then the next drop choose a service, then it shows another drop to select another service and will do this until there are no more service left to select. You type in your question and you cannot submit it, you only get "View self-help resource" button which is completely useless as it doesn't provide the relevant information. No send button to actually send your support request to a human. Very frustrating!!!!!

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